Use and Care Manual

29
My smart bulb is offline.
• Make sure the smart bulb is on, then refresh the VeSync menu by swiping
down on the screen.
• Make sure your router is connected to the internet, and your phone’s
network connection is working properly.
• Reset the smart bulb (see Resetting, page 27). When the smart bulb
is reconfigured and online again, go to Device Settings, and tap Upgrade
Firmware.
After adding my smart bulb to VeSync, why won’t the smart bulb icon
appear on the My Home screen of the VeSync app?
• Refresh the VeSync menu by swiping down on the screen.
• Close and reopen the app.
Amazon Alexa or Google Assistant can’t find my app or can’t discover my
smart bulb.
• Make sure your smart bulb is within 98–164 ft / 30–50 m of your wireless
network router.
• Make sure your smart bulb is connected to a powered light fixture.
• Check that your Amazon Alexa or Google Assistant is working properly.
• Make sure your Amazon Alexa or Google Assistant are connected to the
same network as the smart bulb.
Why isn’t my smart bulb turning on/off as scheduled?
• Make sure that the schedule is still turned on. The toggle switch should
look like
, not .
• Make sure that your phone’s Location Services are turned on.
• Make sure the smart bulb is connected to a working network and is not
offline.
If your problem is not listed, please contact Customer Support
(see page 34).
Note: Power outages, internet outages, or changing WiFi routers may cause
your smart bulb to go offline.