User Manual

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If you still need help, please contact Customer Support
(see page 19).
Conductive Areas
Figure 5.1
5. My scale will only measure my weight, or only
my weight and BMI.
• Set up your smart scale in the VeSync app.
Your weight will show on the scale display,
and more results will show on the app.
• Make sure Bluetooth is turned on.
• If you’re wearing shoes or socks, the scale
cannot measure health metrics such as body
fat. Step on the scale with bare feet.
• Make sure to place your feet on the scale’s
conductive areas. [Figure 5.1]
Note: Resetting the scale will fix many issues. To reset the
scale, use a safety pin or paper clip to press the “Reset”
button on the underside of the scale.