User's Manual

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If you still need help, please contact Customer Support
(see page 32).
Conductive Areas
Figure 5.1
5. My scale will only measure my weight, or only my
weight and BMI.
• Set up your smart scale in the VeSync app. Your
weight will show on the scale display, and more
results will show on the app.
• Make sure Bluetooth is turned on.
• If you’re wearing shoes or socks, the scale cannot
measure health metrics such as body fat. Step on
the scale with bare feet. [Figure 5.1]
Note: Resetting the scale will fix many issues. To reset the
scale, use a safety pin or paper clip to press the “Reset”
button on the underside of the scale.