User Manual

52
Troubleshooting
Q: Why aren’t my outlets connecting?
• During the setup process, you must be connected to a 2.4GHz WiFi
network.
• Make sure the WiFi password you entered is correct.
• Be sure the LED light on the outlet matches the setup method
(see Light Indication Chart, page 7).
• Try moving your router closer to your outlet (164 ft / 50 m visible
range is best).
• Make sure you don’t have too many devices connected to your
router (10 or fewer is best).
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Factory reset your smart outlet (see Factory Reset, page 50).
Q: How do I change my WiFi network to a 2.4GHz WiFi network?
• Most dual-band routers support both 2.4G and 5G networks. Select
the WiFi name that does not end in “_5G”.
• If your phone is attempting to connect to the 5G network, try
“forgetting” or temporarily disabling the 5G network.
• If you are unsure, or if the 2.4G and 5G networks do not have
separate names, please contact your internet service provider.
Q: I already have another outlet connected. Why won’t this outlet
connect?
• Close and relaunch the VeSync app, then reset the outlet that is
not connecting.
• Use APN Mode to set up the outlet (see page 13).