User Manual

53
Q: I’m using APN Mode, but can’t nd the “ESP” access point.
• Press and hold the power button on the outlet for 10-14 seconds to
trigger APN Mode. The “ESP” access point will appear in your list
of available WiFi connections.
• During APN Mode, the LED light on the outlet will slowly blink blue.
You will have 5 minutes to pair the outlet with your phone.
Q: My outlet is ofine.
• Delete the ofine outlet from the VeSync app. Swipe left (iOS) or
tap and hold (Android), and tap Delete.
• Hard reset the outlet by pressing and holding the power button for
more than 20 seconds. The LED light will blink 10 times and turn
off.
• Once the outlet has been deleted and reset, recongure your
outlet with the VeSync app.
Note: Power outages or changing WiFi routers may cause your
outlets to go offline.
Q: Why won’t the VeSync app let me add my smart outlet?
• If the smart outlet is already added to another person’s VeSync
app, ask them to share the smart outlet with you (see Share
Your Smart Outlet, page 35) so that you can control it with your
VeSync account.
• Be sure your WiFi password is entered correctly.
• Use APN Mode (page 13).
• Make sure your smart outlet rmware is up-to-date (see Firmware
Updates, page 51).
• Factory reset your smart outlet (see Factory Reset, page 51).