User Manual

54
Q: After adding my smart outlet to VeSync, why won’t the smart
outlet icon appear on the “My Home” screen of the VeSync app?
• After adding your smart outlet to the VeSync app (see VeSync
App Setup, page 8), refresh the main menu screen by closing and
reopening the app.
Q: Alexa or Google Home can’t nd my app or can’t discover my
smart outlet.
• Make sure your wireless network router is close enough to your
smart outlet. The smart outlet must be within a 164 ft (50 m)
visible range from the router.
• Check that your Alexa or Google Home is working properly.
Q: Why isn’t my smart outlet turning on/off as scheduled?
• Make sure that the schedule is still turned on. The toggle switch
should look like , not .
• Make sure that your phone’s Location Services are turned on.
• Make sure the smart outlet is connected to a working network and
is not ofine.
Q: I think my smart outlet is defective. What should I do?
• Contact Customer Support (page 57).
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