User's Manual

25
Troubleshooting
Why isn’t my smart outlet connecting to the VeSync app.
• During the setup process, you must be connected to a secure 2.4GHz
WiFi network. Confirm that the network is working correctly.
• Make sure the WiFi password you entered is correct.
∘ There should be no spaces at the beginning or end of the
password.
∘ Test the password by connecting a different electronic device to
the router.
∘ If you’re manually typing in the SSID and password, double
check that both are entered correctly.
• Your smart outlet should be within 164 ft / 50 m visible range of the
router. Your phone should be as close as possible to both your router
and your smart outlet.
• Your router may need to be at a higher location.
• Make sure your outlet is away from appliances (such as microwave
ovens, refrigerators, electronic devices, etc.) to avoid signal
interference.
• If you’re using a VPN, make sure it’s turned off while setting up your
air purifier.
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Reset your smart outlet (see Resetting, page 24).
∘ There should be no spaces at the beginning or end of the
password.
∘ Test the password by connecting a different electronic device to
the router.
∘ If you’re manually typing in the SSID and password, double
check that both are entered correctly.