User's Manual

27
My outlet is offline.
1. Make sure your router is connected to the internet, and your phone’s
network connection is working.
2. Delete the offline outlet from the VeSync app. Swipe left (iOS) or tap
and hold (Android), and tap Delete.
3. Reset the outlet (see page 24). When the outlet is reconfigured
and online again, go to Device Settings, and tap Upgrade Firmware.
Note: Power outages, internet outages, or changing WiFi routers may
cause your outlet to go offline.
After adding my smart outlet to VeSync, why won’t the smart outlet
icon appear on the “My Home” screen of the VeSync app?
• Refresh the VeSync menu by swiping down on the screen.
• Close and reopen the app.
Amazon Alexa or Google Assistant can’t find my app or can’t discover
my smart outlet.
• Make sure your smart outlet is within 164 ft / 50 m of your wireless
network router.
• Check that your Amazon Alexa or Google Assistant is working
properly
My smart outlet is not turning on/off as scheduled.
• Make sure that the schedule is still turned on. The toggle switch
should look like
, not .
• Make sure that your phone’s Location Services are turned on.
• Make sure the smart outlet is connected to a working WiFi network
and is not offline.
If your problem is not listed, please contact
Customer Support (see page 31).