User's Manual
Table Of Contents
- Table of Contents
- Specifications
- Safety Information
- Light Indicator Chart
- VeSync App Setup
- Configuration
- Functions
- Set Timer
- Away Mode
- Troubleshooting
- Warranty Information
- Customer Support
- Package Contents
- B-Create Schedule
- C-Create Schedule
- D-Create Schedule
- E-Create Schedule
- Create Schedule
- Product Diagram
- A-Create Schedule
- Product Requirements
- Wifi Indicator chart
- Intallation
- checking wires
- about the wires
- removing the old light switch
- installing the switch
- Indicator Lights
- Using the App
- RGB Light
- Maintaining Your Smart Dimmer Switch
- Customer Support
- Configuration
- WiFi Indicator
- Connection Schematic
- About the Wires
- Removing the Old Light Switch
- Installing the Smart Light Switch
- Installing the Smart Dimmer Switch
- VeSync App Setup
- Configuration
- Schedules
- Timer
- Smart Dimmer Switch Settings
- Share Your Smart Dimmer Switch
- Delete the Smart Dimmer Switch
- More Features
- Contact Customer Support
- Maintaining Your Smart Dimmer Switch
- Troubleshooting-1
- Warranty Information-1
- Customer Support-1
40
Troubleshooting
Why isn’t my dimmer switch connecting to the VeSync app?
• During the setup process, you must be on a secure 2.4GHz WiFi
network.
• Make sure the WiFi password you entered is correct.
• Try moving your router closer to your dimmer switch
(164 ft / 50 m visible range is best).
• Make sure you don’t have too many devices connected to your
router (10 or fewer is best).
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Reset your dimmer switch (see Resetting, page 39).
I can’t find the “Etekcity” access point during configuration.
• Press and hold the power button on the dimmer switch for 5–15
seconds to trigger Configuration Mode. The “Etekcity” access
point will appear in your list of available WiFi connections.
• During Configuration Mode, the LED light on the dimmer switch
will slowly blink. You will have 10 minutes to pair the dimmer
switch with your phone.
My dimmer switch is offline.
1. Make sure your router is connected to the internet, and your
phone’s network connection is working properly.
2. Delete the offline dimmer switch from the VeSync app. Swipe left
(iOS) or tap and hold (Android), and tap Delete.
3. Reset the dimmer switch by pressing and holding the power
button for more than 15 seconds. The LED light will blink rapidly
then turn a solid white.