Users Manual

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 Once the smart switch has been deleted and reset, reconfigure your smart switch with the VeSync app.
Note: Power outages or changing WiFi routers may cause your smart switch to go offline.
Q: Why won't the VeSync app let me add my smart switch?

If the smart switch is already added to another person's VeSync app, ask them to share the smart
switch with you (see Share Your Smart Switch, page 19) so that you can control it with your VeSync
account.
 Be sure your WiFi password is entered correctly.
 Use APN Mode (page 7).
 Make sure your smart switch firmware is up to date (see Firmware Updates, page 28).

Factory reset your smart switch (see Factory Reset, page 28).
Q: After adding my smart switch to VeSync, why won't the smart switch icon
appear on the "My Home" screen of the VeSync app?

Refresh your “My Home” screen (by switching between screens or closing and reopening the app), and
the switch icon should appear.
Q: Alexa or Google Home can't find my app or can't discover my smart outlet.
 Make sure your wireless network router is close enough to your smart switch. The smart switch must
be within a 164 ft (50 m) visible range from the router.
 Try moving your router closer to your light switch (164 ft / 50 m visible range is best).

Check that your Alexa or Google Home is working properly.

Try reconnecting to Alexa/Google Home.
Q: Why isn't my smart switch turning on/off as scheduled?
 Make sure that the schedule is still turned on. The toggle switch should look like ,not .
 Make sure that your phone's Location Services are turned on.
 Make sure the smart switch is connected to a working network and is not offline.
Q: I believe my smart switch is defective. What should I do?

Contact Customer Support (page 31).