Warranty

(NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National
Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA). This warranty will not
apply in the event of conditions demonstratin g abnormal use or stress, including under/over voltage/current
conditions, excessive switching cycles or operating hours or outside the following recommended operating
conditions:
 Warranty period is based on typical (i) 8760 hr. /yr. operation on a continuous burning cycle of 24
hours per day or (ii) 4,380 hr. /yr. operation on a continuous burning cycle of 12 hours per day.
 Ambient operating temperature for LED Retrofits: -20C to +40C
 Operate at rated AC Voltage or AC Current
 Dimming applicable to instructions on packaging or lamp markings.
 For industrial/commercial customers and applications only.
WARRANTY ACTIVATION/SERVICE CLAIMS
Warranty claims can be serviced by calling ETI SSL’s National Customer Service & Sales Center:
1-855-384-7754 (ETI-SSLI)
Fax: [phone]
Email: [e-mail]
If you are unsure whether a situation exists that is covered by this warranty, please contact ETI SSL’s National
Customer Service & Sales Center for assistance.
RETURN OF DEFECTIVE PRODUCT
After obtaining a return goods authorization number (RGA), LED Retrofits should be shipped freight pre-paid
to the address provided with your RGA. Proof of purchase will be required. Failure to follow this procedure
shall void this warranty.
ETI SSL reserves the right to (i) examine all failed LED Retrofits to determine the cause of failure and patterns
of usage and (ii) be the sole judge as to whether an LED Retrofit is defective and covered under this warranty.