Product Instructions

Troubleshooting EN
18 / 20 04/2020
No communication between Master tracking base and additional tracking bases
1. Check the communication between CONNECT and Master tracking base. Refer to the previous section.
2. Check the status of the power supply indicator of the additional tracking bases.
This LED lights up in green and remains steady when the power supply is correctly provided.
3. Verify that Master tracking base and additional tracking bases are using the same UWB radio channel.
4. Verify you have declared the correct MAC addresses of the additional tracking bases.
When the communication is established, the UWB indicator lights up in green on all tracking bases.
When the communication is lost, the UWB indicators light up in blue.
No communication with trackers
1. Check the communication between CONNECT and Master tracking base. Refer to the previous section.
2. Check the communication (if used) between the Master tracking base and additional tracking bases. Refer to
the previous section.
3. Verify the status of the power supply indicator of the trackers. This LED lights up in green and remains steady
when the power supply is correctly provided. If not, check the battery pack or tracker installation on the tool.
4. Verify you have declared the correct tracker MAC address.
5. Verify you have selected the tightening unit associated to the tool equipped with the tracker.
When the communication with trackers is established, the UWB indicator lights up in green on trackers
Incorrect working zone
1. Verify you have declared the correct tightening unit associated to the working zone.