Warranty

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30

days of the date the item was delivered to the designated shipping address.

Once the returned item arrives back in eufy’s warehouse for inspection, the

refund process will begin.

● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, buyer is responsible for shipping costs

● For non-quality related warranty claims, eufy refunds the cost of the product

itself

● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after

opening a warranty claim. It is not possible to process a request for a refund for

non-quality issues for items that have expired this 30-day window. For purchases

not made directly through eufy’s online stores, please contact retailers for

refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by eufy or eufy’s authorized

resellers are covered by an extensive warranty, starting from the date of

purchase.

eufy’s limited warranty is restricted to the country of purchase. The limited

warranty is void on items taken outside the country they were originally bought in

or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through eufy’s authorized

distributors and retailers are handled through eufy.

For quality-related warranty claims, items will be replaced with a factory

refurbished model of equal value when available, otherwise a new item will be

sent.

Warranties on all replacements follow the same warranty timeframe of the

original defective item, or 3 months after being replaced, whichever is longer.

Warranties on products are void after having been fully refunded.

Process:

● Buyer must provide sufficient proof of purchase

● eufy must document what happens when buyers troubleshoot the product

● The defective item’s serial number and/or visible proof depicting the defect are

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30-Day Money-Back Guarantee for Any Reason Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in eufy’s warehouse for inspection, the refund process will begin.
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required ● It may be necessary to return the item for quality inspection Valid proof of purchase: ● Order number from online purchases made through eufy or eufy’s authorized resellers ● Sales invoice ● Dated sales receipt from an authorized eufy reseller that shows a description of the product along with its price Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
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● Loss of data incurred from use of eufy products ● Returning personal items sent to eufy When returning items with a prepaid shipping label provided by eufy, eufy takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. eufy does not provide refunds for items damaged in transit for nonquality related warranty claims.