Multi-Cell TM PRI Gateway ISDN PRI to Cellular Gateway Version 3.
For additional assistance please contact us: Support Team Eurotech Communication Ltd. P.O. Box 621 Z.H.R. Industrial Park Rosh Pina, 12000, ISRAEL Tel: +972-4-680-1080 Fax: +972-4-680-1081 Email: support@gsm4voip.com Web: www.gsm4voip.com Usage Warnings 1) High voltage transients, surges, and other power irregularities can cause extensive damage. It is the user's responsibility to provide a power protection system.
Dear Customer, We thank you for purchasing our Cellular Multi Cell to ISDN PRI Gateway. This Gateway is in the GSM technology and will be referred as a cellular Gateway. The information in this manual does not constitute a warranty of performance, although the information has been compiled and checked for accuracy by Eurotech Communication Ltd. All our products are developed and produced by experienced engineers, who aspire to achieve customer satisfaction, utility value and reliability of products.
Table of Contents User Manual ...................................................................................................................................1 Getting Started ................................................................................................................................ 5 Check Your Package Items ...........................................................................................................10 The ISDN PRI Cellular Gateway Solution Overview ...................
Getting Started Eurotech Communication team is glad you have chosen to use the Eurotech's Multi Cell PRI Gateway for your needs. We will do our best to make your installation efforts as well as day -to-day configuration and monitoring tasks to be as pleasant tasks as possible. We wish you a smooth operation while greatly saving your office mobile phone calls.
Mandatory - General configurations In order to operate the system , a mandatory basic setup should be performed in one of the two optional connections, seria l RS-232 or via Ethernet interface. The 1st time configuration is recommended to be performed via RS -232 while monitoring and reports in a later stage are recommended to be performed via IP. Refer to "Chapter 3: Basic Configurations with the M anagement Application".
Optional Task - Configurations In order to operate the system and start making calls, a certain setup should be performed. Refer to the following chapter s that match your configuration need s: Chapter 3.2: Management via Ethernet interface Connection Chapter 4: Configuration - Defining Groups of Ports Chapter 5: Configuration - Port and SIM Chapter 5.1: Configuration – Define Dial Settings for Each Port Chapter 5.2: Define Work Mode for Port Chapter 5.
If you had problems in setting up the system, or you completed the setups according to this manual and you still have operational problems, refer to the proper chapter of known issues and troubleshooting. Refer to "Chapter 11: Troubleshooting and Known I ssues".
For getting the most updated product info on the w eb Refer to http://www.gsm4voip.com At menu: PRI/BRI Gateways At sub menu: PRI ISDN Gateway (note: CDMA capabilities not supported in your package) Please give us feedback to improve your PRI Multi-Cell Gateway product Please let us know your feedback and enhancement ideas to improve the product to your best value. Email: Support@gsm4voip.
Check Your Package Items Please verify that your package contains the following components before installation: Main hardware device - The Multi-Cell PRI Gateway 110/220V power supply cable Software Installation CD - Installation kit of the PRI Management MS -Windows Application, this user manual file and additional auxiliary utilities.
The ISDN PRI Cellular Gateway Solution Overview The Multi-Cell ISDN PRI to Cellular Gateway is a device that connects your office phones DIRECTLY to mobile cellular phone networks. This Gateway completely bypasses the local landline telephone company. 30 office phones can be connected to each Multi-Cell Gateway and operate simultaneously. Each port (phone connection) in the Multi-Cell Gateway can hold four c ell phone SIM cards.
The PRI Management MS-Windows Application provides the following functio ns: Configuration - Connections, ports, channels, SIM car ds and operational modes can be configured. Monitoring - Call operations can be monitored from the Management Application. Therefore you may wish to leave a computer permanently connected to the Multi -Cell PRI system at all times.
Chapter 1: Connecting the Cables You have several cables to connect to th e Multi-Cell PRI Gateway. Some are mandatory and some are optional, based on the specific usage. In the following chapters we will use the term "switching equipment", which is any ISDN PRI equipment connected to the ISDN connector in the Multi -Cell Gateway. Basic Connections Power cable 110/220V - The power cable is supplied and should cover all main voltage electricity services in the world.
RJ-45 Ethernet cable Comport cable from auxiliary computer An ISDN line After you have connected the cables properly, turn on the Multi -Cell PRI Gateway and make the proper configuration according to your needs following the Management Application guidelines in the following chapters. Additional cables are used as follows: RJ-45 ISDN E1 Cross cable Used in the same case as the regular ISDN E1 cable depends on the ISDN settings.
Chapter 2: Installing the Management Application Before operation, configuratio n settings must be made to the G ateway. Configuration is done in an auxiliary computer with the PRI Management MS-Windows Application provided for MS Windows operating system. Install the Multi-Cell Management Application into an MS -Windows PC 1. Insert the Multi-Cell compact disk into the CD drive of the configuration computer. 2. In Windows Explorer, navi gate to the installation CD drive. 3. Double click Application.
4. Click Next. 5. The Setup Type window will open. 6. Select Complete and click next. The Begin Installation window will op en.
7. Click Install. The Multi-Cell Management Application installs itself. Wait until the completion message will appear.
Chapter 3: Basic Configurations with the M anagement Application After installing the Management Application, launch it and define the type of connection between the auxiliary computer and the Multi-Cell as described below: 1. Launch the PRI Management by pressing on your computer desktop, or by pressing: Start > Programs > Eurotech Communications > PRI Management. The PRI Management window opens.
2. In the toolbar press: The Select Connection window opens. 3. The configuration computer can be connected to the Multi-Cell in two ways, via the serial RS-232 cable or via the Ethernet interface. The two options are described in the following sub chapters. Chapter 3.1: Management via RS -232 Serial Connection Connect the RS-232 cable from an available communication port in the computer to the Com socket in the Multi-Cell Gateway. This is the default setting.
Chapter 3.2: Management via Ethernet interface Connection TCP/IP Internet connection enabled via the "NET" socket (RJ -45) on the Multi-Cell PRI Gateway. Refer to "Chapter 1: Connecting the Cables" for the cab le connection task. For TCP/IP settings of the Multi -Cell PRI Gateway refer to " Chapter 10: TCP/IP Setting". 1. If you are using Internet connection for management, select TCP/IP in the "Connection mode". In the top frame, enter the Host address ( the IP of the Multi-Cell that you set).
Chapter 3.3: Setting Date, Time and Password 2. Press The System window will open. 3. In the "Setting" tab, you can set the Date, Time and Date format. After you change the time and date, you have to press the "Write Setting" button for the changes to tak e effect. 4.
6. Press the "Firmware Update" tab Updating the firmware can be done via C om connection or remotely via the net connection. For upgrading the Multi-Cell with a new firmware, please contact Eurotech support.
Chapter 4: Configuration - Defining Groups of Ports The Multi-Cell PRI unit is a gateway for 30 telephones. Telephones may be divided into Groups. For example, each department in your office may have different call patterns. Each port represents one telephone. Define settings for group of ports as follows. 1. Press on the Manager Menu bar. The Groups window will open. 2. Press [Create Group]. A new group appears at the bottom of the port list. 3.
4. Define the ports in each group: a. Select ports (hold the Ctrl key to choose more then 1 port) . b. Press [Move to Group]. The Select Group window opens. c. Select the desired group for the ports you just highlighted. 5. When finished defining groups, press [Save Groups] in order to send the group configuration to the Multi-Cell unit. After defining groups, set time table, make dial settings and defi ne channel locks as described in the following chapter.
Chapter 5: Configuration - Port and SIM This chapter details port dial settings, as well as time table and channel lock for SIMs. Chapter 5.1: Define Dial Settings for Each Port Press [Main PRI] button to define dial settings for each port. The Port Setting window opens. To define port dial settings, click a port and proceed as described on the following pages. Select the mode in which telephone numbers are dispatched to the c ellular network.
To dispatch phone numbers automatically, in the "Send Comple te" list, select OMIT. Then set three additional parameters: 1. Length of phone numbers that will be dialed from the port within range. a. In the Min. Digits box, enter the number of digits of the shortest phone number that will be dialed from this port. b. In the Max. Digits box, enter the number of digits of the longest phone number that will be dialed from this port. 2.
Chapter 5.2: Define Work Mode for Port Press the Advanced tab and the following screen will appear . Incoming Call Accept or Reject incoming calls to the port. SIM Switching If you are using a Multi-Cell with 1 SIM per channel, then the options SIM Swapping and Purse with option 2 are not relevant. Time Table – The option for the port to work according to d ays and hours set for the SIMs.
Difference between Options 1, 2, 3 (port setting): Option 1: After all units in the 4 SIMs are processed, the port becomes inactive. Option 2: After all units in 4 SIMs are processed, the port moves to SIM 1 and all the calls will be managed through SIM 1. Option 3: After all units in 4 SIMs are processed, the 4 SIMs are recharging according to the setting in "Periodic SIM - recharge value".
Chapter 5.3: Configuration - SIM Card Settings To define settings for a SIM, click a SIM icon. The SIM Setting window opens. Chapter 5.3.1: Define SIM Specifications Enter SIM specifications: 1. Enter a pre-dialing number for the specific SIM. 2. Enter the PIN code of the SIM in the PIN CODE box. 3. Select a caller identification option in the Caller ID list: To enable the cellular network to set caller ID standards, select "By network". To disable identification of the SIM, select "CLIR Hide".
4. Top Up Day – Specification of the day in the month, the Multi-Cell adds the units that you set in "Periodic SIM - recharge value (0 - 65535 units)". 5. Periodic SIM – Recharge value (0-65535 units): Amount of units you wish to add according to the "Top Up Day" or if you chose the option "Purse with option 3 ". 6. Billing Time Interval (0-255 sec): Define how many seconds is one unit (or a few units) according to SIM tariff. 7. Cost Per Billing Interval (0-255 units): Define the cost per unit/s.
Chapter 5.3.3: Set Time Table for SIM To set Time Table for a SIM, click the Time Table tab. Define days and hours that the SIM will be active. Days can be divided in up to four intervals. 1. Select an interval. 2. Enter the hours of the interval. 3. Select days that this interval will be activated. Select days of deactivation in the row “Don't use timetable”.
Chapter 6: Configuration - ISDN Connection Settings This chapter details ISDN settings starting with overview of the ISDN card in the Multi-Cell PRI Gateway system and continues with guiding for proper configuration for your needs. Chapter 6.1: Overview of the ISDN Card Each Multi-Cell Gateway has a master Printed Circuit Board (PCB). The ISDN card is a small PCB mounted on the master PCB. The ISDN card is between ports in the Multi -Cell and the switching unit.
1. Set Network access as NT, (set the switching unit as TE). 2. Define the Master/Slave status in the Sync hronization box. It is preferable to define the Multi-Cell unit as the Master, and the switching unit as the slave. 3. In the Incoming Calls box, select the interface of incoming calls (from the swit ching unit to the ISDN card), “Overlap” (pulse) or “In Block” (packet) in conformity with the setting in the switching unit. 4.
7. Mode of incoming call processing - Use "real Processing" to translate "Cellular alert event" to "ISDN alert event". Use "Imitation Processing" to produce "ISDN alert event" in the software; enter value of time in "Timer Alerting" box. 8. Press Write ISDN Setting button to send the ISDN settings to t he Multi-Cell unit.
Chapter 6.2: Configuration - B-Channels, Ports and Prefixes This chapter explains how to assign B -channels to in-house phones, allocation of calls to Multi-Cell Ports, Prefixes, Access to GSM and Access to E1. Chapter 6.2.1: Assigning Ports and Defining Prefixes 1. Press to open the B-Channel/prefixes window. 2. Enable or disable ports in "port n umber" column by checking or un checking the boxes next to the ports. 3.
4. "Number modification" – Enable or disable the table in the "Mode" drop down menu. To modify numbers received from ISDN, enter the digit /s that you want to ignore in "Ignored Digits". The digit/s that you want to add, enter in "Added Digits". For instance, when the PBX sends the number 0012345678 and you need to change it to 0412345678; you should enter in "Ignore Digits" 00, and in "Added Digits" enter 04. 5.
In the prefix column enter the prefixes that you are using and next to each prefix in the High Priority column, enter the group number that includes the ports which are assigned to this prefix. The Low Priority column is optional and used when all ports in the High Priority group are busy.
Example for prefixes configuration (see screenshots): 1. In general you have to make a group for each operator that you use, for this example we use 3 operators that each one of them have one or a few prefixes. First operator: AAA, uses prefixes 092, 093. Second operator: BBB, use s prefixes 094, 096. Third operator: CCC, uses prefix 098. 2. You will have to make 3 groups and assi gn ports that have the same prefixes , to each group.
Chapter 6.2.2: Assigning B-Channels to Dial Numbers Press the "B-Ch Numbers" tab and the following window will be open: 1. Mark the B-Ch setting in order to activate all B -channels. Unmark a B-channel to deactivate it. 2. In the default number column, for each B-channel enter a number that identifi es it to the PBX or the ISDN switching unit. 3. In the table "Call Clearing Causes" there are a variety of disconnection causes.
5. Call clearing causes – In this table you have 16 call clear causes, in which you can change the number of cause to suit your needs. 6. Auto Dialing to PRI from reserved Port – The option to call a specific SIM in the Multi Cell and have it call a predefined number; this feature is for test purposes. To use this feature, disable one or two ports in the "Ports/ Prefixes" tab and assign "RESERVED1" AND "RESERVED2" to those ports.
Chapter 6.2.3: Access to GSM & Access to E1 Press the Access to GSM tab and the following window will be open: Use this table to permit or block access to cellular ports based on CLIP. To use this table, enable it in t he Mode menu and enter the numbers to be effected in the Incoming ISDN Call (CLIP) column. In the column Enable/Disable (1/0), assign 1 to numbers that are permitted to access the cellular ports and 0 to the numbers that are not allowed to access the cellu lar ports.
Press the Access to E1 tab and the following window will be open: Use this table to permit or block access to PRI Interface based on CLIP. To use this table enable the "Number List (CLIP GSM)" box and enter the numbers to be effected in the Incoming GSM Call (CLIP) column. In the column Enable/Disable (1/0), assign 1 to numbers that are permitted to access PRI Interface and 0 to the numbers that are not allowed to access the PRI Interface.
Chapter 7: Monitoring Calls This chapter explains how to monit or calls and review reports. To monitor calls, press . The monitor screen will open.
A red LED indicates there is no connection. A yellow LED indicates there is a connection, but no data transfer. A green LED indicates transfer of data. Reception Quality Cellular Network BCCH Number Status Button Time Limit on SIM Network Connection Status SIM Connection Status Choose the "Get Cell Information" at the Status Button.
Status button: Click this button, to view additional options to work with« Additional options: Enable/Disable Port: Refresh Port: DTMF Dialer: Get Cell Information: Reset Ports X,X: Reset Statistics: Read Statistics: Choose to enable, or disable the current port refresh the current port Engage the built in DTMF dialer, allows sending DTMF signals Choose this to get cell information, described above Reset the ports specified in X Choose the SIM you want to reset statistics for Choose the
Chapter 8: Generating Call Reports Press to review the call report. This screen defines the parameters for a successful or unsuccessful call. The system may store abou t 250000 CDRs without a PC. The system may export these reports to MS-Access, CSV (MS-Excel) or standard XML format. In the "Path:" field, enter the path that you want to save the CDRs in. The export of call records will be time based; the time is set in "Check every X minutes" field.
after the CDRs are downloaded, choose the format that you want to save the CDRs , in the "export to:" box, on the lower left side.
Chapter 9: TCP/IP Setting TCP/IP settings task list : 1. Disconnect the COM cable from the Multi -Cell system. 2. Connect the Multi-Cell to your LAN via the NETWORK connector in the master board. 3. Install the software "Network Enabler Administrator" which is provided on the installation CD at the directory "LAN Tools". 4. Launch the software "Network Enabler" and c lick the SEARCH icon (upper left side) to find the Multi-Cell's IP. 5.
6. Double click on the IP, then Press the Ne twork tab. The next screen will open: 7. Enable the "Modify" check box above the IP Address and enter the desired IP, press the "Modify" below to change "Netmask" and other settings; after you made changes, press the OK button.
Chapter 10: Operational Test From a PSTN Office phone attached to a PBX / VoIP Gateway try to make a call to a defined cellular cell phone in the cellular network around you. In case of a failure, verify the following: The PRI is configured properly to your PBX / VoIP gatewa y. The connection is properly attached and not disconnected. The cable itself is not malfunctioning.
1. Press the Enable Handset Button to enable handset operating mode. 2. Choose the port number that you want to test from the drop down men u "Select the port that you want to test:" 3. Enter the desired phone number to be dialed in the field named " Enter the dial number:" and press the "Dial" button below.
problems after reviewing the "Getting Started" chapter, please refer to " Chapter 11: Troubleshooting and known issues " WARNINGS! The call is NOT FREE and will be charged from the SIM registered billing account, by your cellular supplier! You must press "Disable Handset" button to exit from the test mode and have the Multi-Cell back in normal operation mode.
Chapter 11: Troubleshooting and Known I ssues The following are main debugging tools which are very useful to overcome connection problems: The RJ-11 handset. The PRI Management Debug Window. Chapter 11.1: The Handset 1. To use a handset test, press button. 2. Press Enable Handset button. 3. Check the connections with the handset RJ -11 and the HS-Slot in the PRI system are properly connected.
Chapter 11.2: The Management Application Debug Window To open the Debug screen, press . The Debug window opens. ⇒ Use this only when in contact with a support technician.
Chapter 12: FAQ There are several common problems and solution we have collected to share with you as follow: Q.: I'm trying to connect to the Multi -Cell via LAN, with the PRI Management Application, but I keep getting an error message. How can I resolve this? A.: Unhook the COM cable from the Multi-Cell and reboot it. Now try to connect the PRI Management Application using the TCP/IP connection .
Q.: I've got too many cables with the Multi -Cell, which cables do I really need to use? A.: There are five connection cables and one power cable, supplied with the Multi -Cell PRI Gateway package: RS232/RJ11 (COM) cable for connecting the Multi -Cell to an auxiliary computer (PC). Two RJ-45 straight cables, one for the Ethernet LAN connection and the other for the ISDN connection (in case the Multi-Cell is set to TE Network Access).
Q.: How can I check my Multi -Cell's firmware? A.: Connect to the Multi-Cell, using the PRI Management Application. Go to the "Debug" screen. Check the "Enable Debug" check box; uncheck the " Enable filter" checkbox. At the field, near the "SEND" button, enter R_SID11 and press enter. Two rows will be the feedback. At the same field enter R_SYS and press enter. One row of feedback will be shown. Uncheck the "Enable Debug" checkbox.
