User's Manual
Table Of Contents
- Trademarks
- Intended audience of this document
- Revision history
- How to get started
- Contents
- 1 Safety instructions
- 2 Consignes de securite
- 3 How to receive technical assistance
- 4 Comment obtenir une assistance technique
- 5 Conventions used
- 6 Product overview
- 7 Regulatory information
- 7.1 CE compliance
- 7.2 FCC/ISED compliance
- 7.2.1 FCC marking
- 7.2.2 FCC compliance: Class B Digital Device
- 7.2.3 FCC restrictions on 5 GHz Wi-Fi usage
- 7.2.4 ISED Canada compliance
- 7.2.5 ISED Class B Digital Device Notice
- 7.2.6 Responsible parties: Canadian Representative contact information
- 7.2.7 RF Radiation Exposure Statement
- 7.2.8 Labeling information
- 7.3 Antennas List
- 7.4 RoHS 3 compliance
- 7.5 REACH compliance
- 8 Interfaces overview
- 9 Interfaces in detail
- 9.1 Wi-Fi and Bluetooth
- 9.2 Internal Cellular Modem
- 9.3 MicroSIM card receptacles
- 9.4 GNSS
- 9.5 USB 0, USB 1, USB 2
- 9.6 ETH 0, ETH 1
- 9.7 COM 0, COM 1
- 9.8 CAN 0, CAN 1
- 9.9 Earth connection terminal
- 9.10 Display Port
- 9.11 Digital I/O and Analog IN
- 9.12 Audio connector
- 9.13 TTL Serial Console
- 9.14 MicroSD card receptacle
- 9.15 RTC (Real Time Clock)
- 9.16 TPM
- 9.17 Watchdog
- 9.18 Accelerometer and Gyroscope
- 9.19 Programmable pushbutton
- 10 Eurotech Everyware IoT
- 11 Mechanical specifications and dimensions
- 12 How to install the product
- 13 Power supply. How to turn ON/OFF and reset the product
- 14 How to maintain the product
- Notes
DynaGATE 20-30 User manual Rev. 0-7 3 How to receive technical assistance
3 HOW TO RECEIVE TECHNICAL ASSISTANCE
3.1 How to ask for technical support
To ask for technical support, complete the following steps
1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/
2. Submit a support request
3. Wait for the reply from the Eurotech Technical Support with the information you required
3.2 How to send a product for repair
Any product returned to Eurotech, that is found to be damaged due to inadequate packaging, will
not be covered by the warranty.
To send a product for repair, complete the following steps:
1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/
2. Submit an RMA request
3. Wait for the reply from the RMA Department. It will contain:
l The RMA number
l The shipping information
4. Pack the product adequately using anti-static material and place it in a sturdy box with enough
packing material to protect it from shocks and vibrations
5. Ship the product to Eurotech following the information received from the RMA Department.
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