User's Manual

SYS-04240-23 User Manual 1-3 How to receive technical assistance

9 /

2 HOW TO RECEIVE TECHNICAL ASSISTANCE

2.1 How to ask for technical support

To ask for technical support, complete the following steps

1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/

2. Submit a support request

3. Wait for the reply from the Support Team with the information you required

2.2 How to return a product to Eurotech

Any product returned to Eurotech that is found to be damaged due to inappropriate packaging will

not be covered by the warranty

To send a product for repair, complete the following steps:

1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/

2. Submit an RMA request

3. Wait for the reply from the RMA Department. It will contain:

 The RMA number

 The shipping information

4. Pack the product adequately using anti-static material and place it in a sturdy box with enough

packing material to protect it from shocks and vibrations

5. Ship the product to Eurotech following the information received from the RMA Department.