User Guide

Instruction Manual DO 100
54
15 WARRANTY
This meter is supplied with a three -year warranty, six-month warranty for probe against significant
deviations in material and workmanship.
If repair or adjustment is necessary and has not been the result of abuse or misuse within the
designated period, please return – freight pre-paid – and correction will be made without charge.
Eutech Instruments/ Oakton Instruments will determine if the product problem is due to deviations or
customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
• Improper or inadequate maintenance by customer
• Unauthorised modification or misuse
• Operation outside of the environment specifications of the products
16 RETURN OF ITEMS
Authorisation must be obtained from our Customer Service Department or authorised distributor
before returning items for any reason. A “Return Goods Authorisation” (RGA) form is available
through our authorised distributor. Please include data regarding the reason the items are to be
returned. For your protection, items must be carefully packed to prevent damage in shipment and
insured against possible damage or loss. Eutech Instruments/ Oakton Instruments will not be
responsible for damage resulting from careless or insufficient packing. A restocking charge will be
made on all unauthorised returns.
NOTE: Eutech Instruments Pte Ltd/ Oakton Instruments reserves the right to make improvements
in design, construction, and appearance of products without notice.