User Guide

Instruction Manual CyberScan pH 11 / 110
71
18 WARRANTY
This meter is supplied with a three-year warranty, six-month warranty for probe
against significant deviations in material and workmanship.
If repair or adjustment is necessary and has not been the result of abuse or misuse
within the designated period, please return – freight pre-paid – and correction will be
made without charge. Eutech Instruments/ Oakton Instruments will determine if the
product problem is due to deviations or customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
• Improper or inadequate maintenance by customer
• Unauthorised modification or misuse
• Operation outside of the environment specifications of the products
19 RETURN OF ITEMS
Authorisation must be obtained from our Customer Service Department or authorised
distributor before returning items for any reason. A “Return Goods Authorisation”
(RGA) form is available through our Authorised Distributor. Please include data
regarding the reason the items are to be returned. For your protection, items must be
carefully packed to prevent damage in shipment and insured against possible
damage or loss. Eutech Instruments/ Oakton Instruments will not be responsible for
damage resulting from careless or insufficient packing. A restocking charge will be
made on all unauthorised returns.
NOTE:
Eutech Instruments Pte Ltd/ Oakton Instruments reserve the
right to make improvements in design, construction, and
appearance of products without notice.