User Manual

Troubleshooting
Uncheck “Handsfree telephony” in the Services settings of your device: Control Panel →
Hardware and Sound → Devices and Printers → Right-click on your device → Select the
Services tab → Uncheck “Handsfree telephony”
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Can’t nd Bluetooth device
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Make sure your device is in pairing mode
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Restart your computer
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Poor audio quality
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Computer doesn’t recognize BT Dongle
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Make sure your Bluetooth service is running: Open Run by typing Win + R → Enter
“services.msc” → Find “Bluetooth Service” → Set startup type to “Automatic” mode
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Interrupted or intermittent sound on BT headset
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Unpair and re-pair your headset
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Turn your headset off and on again
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Restart your PC
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Computer is showing a driver error (or yellow exclamation mark)
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Disable your built in Bluetooth: Open Run by typing Win + R → Enter
“devmgmt.msc” → Find built-in Bluetooth → Disable
Connecting a Headset
1. Right-click the Bluetooth icon in the task bar
2. Select “Add Bluetooth Device”, and then “All”
3. Select your headset from the device list (make sure your headset is in pairing mode)