USER GUIDE Evolis Card Printer © 2009. All rights reserved. July 2009. Ref. KU10E Rev.
Copyright Evolis Card Printer © July 2009. All rights reserved. Copyright notice Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of the Evolis Card Printer company. All the information contained in this document is subject to change without prior notice.
About your new printer Thank you for choosing an Evolis printer. Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at www.evolis.com. Warranty registration Please register on line at www.evolis.com to receive our special offers and general information.
1 Getting started 1-1 Unpacking Your printer is supplied with several accessories that we ask you to look at closely. This list may vary depending on your location. The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow.
1 1-2 Description of the printer and its functions End of ribbon Control button No cards A - Cover opening button B - Card input feeder C - Output hopper D - Control panel 4 Cover open Cleaning
1 E - Thermal print head J - Power cable socket F - Ribbon K - USB socket (std) G - Control button L - DB-9 connector (option) H - Cleaning rollers M - Serial number label I - Magnetic encoder (option) 5
1 1-3 Installation 1-3a CONNECTING THE PRINTER ³ Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. Connect the power cable to the power supply unit, then plug the power cable connector into the printer.
1 1-3b RIBBONS Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual. ³ Fitting the ribbon Ensure that the appropriate ribbon type is selected in the print driver.
1 1-3c CARDS !"#$ % Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. & ' Keep your cards protected from dust. ³ Loading the cards The printer accepts PVC cards between 0.50 mm (20 mil.) and 0.76 mm (30 mil.) thick. For optimum quality, the cards used must meet the CR 80 standard.
1 Loading a card manually Insert a card manually into the manual card feeder. The card will automatically eject after printing. ³ Removing printed cards The printer is supplied with an output hopper with a capacity of 15 x 0.76 mm (30 mil.) cards.
1 Cards can be collected in two different ways: Automatic ejection mode (in this case, use of the detachable output hopper supplied with the printer is recommended) Manual collection mode (the card needs to be retrieved after printing). ³ Adjusting The card thickness printer is equipped with an automatic adjustment system for card thicknesses from 0.50 mm to 0.76 mm.
2 Printing The information about the procedures described in this section refers to a Windows XP environment. 2-1 Installing the print driver " # $ factor having a negative impact on the quality of card customisation. It is therefore essential to proceed in stages, changing settings only when you are completely sure.
2 2-2 Managing the print settings Before using your printer, it is essential to check and/or change the default print driver settings: O Ribbon* type O Card type O " O … * % +' /+' ; < = list of consumables.
2 ³ “Graphics” tab O Ribbon* or card types O Front/back printing O Choice of methods for feeding and collecting cards O Card orientation, portrait or landscape O Number of copies ³ “Tools” tab O Setting and testing magnetic encoding options O O O Test card printing Cleaning the printer Dialogue interface with the printer.
2 2-3 Printing a card & MS-Access, Ms-Excel, MS-PowerPoint).
2 2-4 Connecting to a network (Ethernet) %">?$> % depending on the model in the range.
3 Maintenance 3-1 General warranty information Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance. Please comply with the instructions given below to ensure that it runs satisfactorily. Keep your warranty cover! ? = ^ ' and in particular the printer cleaning cycles.
3 3-2 Routine printer cleaning The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
3 Follow the procedure below: Repeatedly running the cleaning card through the printer cleans the feed rollers, the cleaning rollers and the print head. Open the cover. Remove the ribbon as shown on the diagram then close the cover again. Remove the card feeder from the printer. Remove any cards found in the feeder.
3 Insert the cleaning card into the feeder. Put the feeder back into the printer, then press on the upper section of the feeder until it clicks. Hold down the control button on the control panel for one second. Cleaning starts. The used cleaning card is ejected into the output hopper. Wait for 2 minutes after cleaning before using your printer.
3 3-3 Servicing the cleaning roller(s) In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis. The cleaning roller(s) remove(s) any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon is changed* Servicing accessory: cleaning wipe Follow the procedure below: Open the cover. ] Remove the cleaning roller.
3 When it has dried, put the cleaning roller back in the printer. Replace the ribbon if necessary and close the cover again. Remove the card feeder from the printer. Clean the roller with the wipe. ¡ Press the card feeder back into the printer until it clicks. ¡ Wait for 2 minutes after cleaning before using your printer.
3 3-4 Servicing the print head Recommended cleaning cycle: whenever the ribbon is changed* Servicing accessory: Special cotton bud impregnated with isopropyl alcohol. The print head is cleaned in the course of the printer’s routine servicing procedure (see previously). However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis.
3 Follow the procedure below: Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. < Gently rub the cotton bud from left to right along the print head for a few seconds. Close the cover. Wait for 2 minutes after cleaning before using your printer.
4 Help This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not manage to solve your problem, this section also explains how to contact Evolis technical support. 4-1 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.
4 RIBBON No ribbon in the printer. End of ribbon. O % O The ribbon is torn. O O Check the condition of the ribbon in the printer. If you have a print job in progress, this restarts with a new card. CARDS The card feeder is incorrectly installed. O No cards in the card feeder. O % ^ O The cards are stuck together. O Press the control button for one second – the process will restart.
4 CLEANING O (after 1,200 cards have been inserted) See section 3 - Maintenance MECHANICAL PROBLEM O It is imperative that the printer is cleaned. Card jammed in the printer. O Mechanical component fault. Press the control button for one second. If the problem persists, contact your Evolis dealer for assistance. MAGNETIC ENCODING ERROR O The magnetic strip is facing the wrong direction in the feeder.
4 4-2 Diagnosis help $ to help you as effectively as possible. 4-2a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly. This card shows various technical details for future reference. You may be asked for these by your dealer.
4 4-2b IDENTIFYING INSTALLED SOFTWARE VERSIONS card. ' G You can also identify the version of the print driver installed as follows: From the Start button found bottom-left on the Windows task bar, select Printers and faxes. Select your printer and double click. From the Printer menu, select Properties. Go to the Graphics tab and then click About.
4 4-3 Troubleshooting Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage is caused. 4-3a PRINTING PROBLEMS ³ Nothing prints Check the print driver " & Check that the printer is selected as the default printer. Check the printer’s power supply Check that the power cable is correctly connected to the printer and to a working electrical socket.
4 ³ Poor print quality Small blemishes on the card O The card surface may be dirty. Check that your cards are perfectly clean. Use new cards. O Cleaning rollers or print head clogged. Clean the cleaning rollers and print head. O Check that the ribbon is correctly positioned in the printer. Check that there are no wrinkles on the ribbon surface. O Print head dirty or damaged. Clean or replace the print head.
4 ³ Partial or incorrect printing Check the print settings Check that no area of the card design to be printed is outside the print margins. " ' G Check the interface cable If irregular characters are printed, check that you are in fact using the USB cable supplied with your printer. Check the connection between the computer and the printer. Try using another cable of the same type.
4 4-3b FREEING JAMMED CARDS Control panel displays MECHANICAL PROBLEM O Print jobs are interrupted. & ^ = Remove the card as follows: Open the printer cover and remove the ribbon. Press the control button to turn the card transport rollers.
4 4-3c REPLACING THE CLEANING ROLLERS Should your cleaning roller start to work less effectively despite regular maintenance, it is advisable to replace it in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning roller is available as a consumable from your Evolis dealer. Roller replacement procedure: Open the printer cover.. Remove the ribbon, if any. Locate the cleaning roller and release it from its housing.
4 Remove the card feeder as shown. Remove any cards found. _ ¡ ¢ Put the feeder back in the printer. Replace the cards in the card input feeder.
4 4-3d REPLACING THE PRINT HEAD The print head is a sensitive component of your equipment. It determines the print quality, and regular servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life. Nonetheless, the print head may sometimes need to be replaced. Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully.
4 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. ³ Step 1 - Removing the defective print head Open the printer cover. Locate the print head. Press on the metal part found at the bottom as shown on the diagram, in order to free the lugs from the holding fork, then remove the lugs from their slots. Tilt the head carefully and disconnect the connector linked to the cable without using force on the mechanism.
4 ³ Step 2 - Installing the new print head Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Pick up the new print head and turn it towards you, with the white connector visible. Connect the cable into its socket, making sure it is the right way round. Do not use any force, as this part is relatively fragile. Turn the head so that the logo is visible (be careful), the connector can no longer be seen.
4 ³" # $ Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. ; > |% } $ |> } ! > + where x = the print head kit code number that you noted in Step 2.
4 4-3e UPDATING THE FIRMWARE (UNDER WINDOWS) Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an $ # dealer. Updates can be downloaded from the website at www.evolis.
4 4-3f UPDATING THE PRINT DRIVER # + Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade. Updates can be downloaded from the website at www.evolis.com : Select your printer model, then click on the Print drivers and Firmware link.
4 4-4 Technical support $ If you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network. 4-4a EVOLIS PARTNER NETWORK For any unresolved technical problem, contact an Evolis dealer. If you do not know any Evolis dealers, visit the www.evolis.com website and send us your question. Evolis will pass on the contact details of your nearest Evolis dealer.
A Appendix A %& This section presents your printer’s technical printing properties. ³ General technical features O Colour or monochrome printing module O 300 dpi print head (11.8 dots/mm) O USB connection O 16 MB RAM O Detachable 100 card input feeder (0.
A ³ Ribbon types O 5-panel YMCKO colour ribbon – 100 cards/roll O Monochrome ribbons – up to 600 cards/roll: available in black, red, green and blue O Monochrome ribbons – up to 500 cards/roll: available in white, gold and silver O Monochrome BlackWAX ribbon (for ABS plastic cards, special overlay) - up to 600 cards/roll ³ Options O Encoding options (can be combined) $ < @ " ?_ " " = $ < $ < 4 @$ "_ O 100
B Appendix B B1 - Compliance statements $ Compliance statements FCC Federal Communications Commission notice As regards Safety and Electromagnetic Compatibility Radio frequency interference in the United States Manufacturer name: Manufacturer address: Equipment name : Year of manufacture : Evolis Card Printer 14, avenue de la Fontaine Z.I.
C Appendix C C1 - Encoding options Some models of Evolis printers are equipped with encoding systems which are used to customise magnetic strips, and contact and contactless smartcards. Depending on the model, it is possible to install up to three types of encoder in the printer (magnetic strip, contact and contactless smartcards).
C ³ Card positioning Magnetic strip cards must be placed in the card feeder so that the magnetic strip is facing upwards as shown below: Remove the card feeder from the printer as shown. Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards Put the feeder back into the printer, then press on the upper section of the feeder until it clicks.
C ³$ ' & & % are found in the print driver’s Tools dialogue box by clicking on the Encoding Settings button. ³ “Magnetic Encoder” dialogue box The Magnetic Encoder dialog box opens when the Encoding Settings button is selected. Track settings is used to select the desired ISO standard for each magnetic strip.
C ³ SO Track number 7811 magnetic encoding standards Separator Density Character set Number of characters Track 1 ^ 210 ppp1 Alphanumeric (ASCII 20-95)2 793 Track 2 = 75 ppp1 Numeric (ASCII 48-62)2 403 Track 3 = 210 ppp1 Numeric (ASCII 78-62)2 1073 1 bits per inch + |} 3 Including the Start, Stop and LRC characters which are automatically handled by the magnetic encoder 2 48
C C1b - CONTACTLESS SMARTCARD ENCODING Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and sometimes a detachable antenna. Integration of such a module must be carried out by specialist. The Evolis product catalogue has printers equipped with a built-in encoder for contactless chips. Depending on the model, these encoders connect to the PC via an RS-232 interface (DB-9 socket) or a USB interface.
C ³ Computer connection If your encoder is supplied with an USB interface, it will either be connected to the printer’s internal USB Hub, or equipped with a USB cable to connect to your computer directly. ; If your encoder is supplied with an RS-232 interface, it needs to be connected to the computer via a serial cable.
D1 - Consumables and accessories Evolis offers a full range of consumables and accessories specially designed to work with its printers. Tested and approved by Evolis’ R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability.
Colour ribbons R3011 YMCKO 200 cards/roll R3013 ½ YMCKO 400 cards/roll R3314 YMCKOK 200 cards/roll R3411 YMCKO 100 cards/roll R3511 YMCKO 500 cards/roll R3514 YMCKOK 500 cards/roll Special ribbons R2218 Scratch-off ink Up to 600 cards/roll R2219 BlackWAX* Up to 600 cards/roll R2018 Scratch-off ink Up to 1000 cards/roll R2019 BlackWAX* Up to 1000 cards/roll R4001 © Optoseal hologram ribbon Up to 1000 cards/roll * for printing on ABS, special overlay and paper 52 Quantum2
Plastic cards C1001 Blank PVC cards, Premium, 0.76 mm 500 cards/box C1003 Blank PVC cards, Premium, with HiCo mag strip - 0.76 mm 500 cards/box C1004 Blank PVC cards, Premium, with LoCo mag strip - 0.76 mm 500 cards/box C4001 Blank PVC cards, Standard, 0.76 mm 500 cards/box C4002 Blank PVC cards, Standard, 0.50 mm 500 cards/box C4003 Blank PVC cards, Standard, with HiCo mag strip - 0.76 mm 500 cards/box C4004 Blank PVC cards, Standard, with LoCo mag strip - 0.
Software L8001 eMedia Card Designer software, Pro Edition, unrestricted version, all database types L8002 eMedia Card Designer software, Standard Edition, unrestricted version, Excel database connection Maintenance kits A5011 UltraClean cleaning kit (for full printer cleaning) 5 pre-impregnated cards, 5 cotton buds, 1 box of 40 pre-impregnated wipes A5002 PrinterClean cleaning kit (for cleaning the card feed rollers) 50 isopropyl alcohol impregnated cards, delivered in individual sachetsl A5003 Hea
Printer accessories S2304BB Extra card feeder for 100 cards (brilliant blue) S2304FR + S5304OC Extra card feeder for 100 cards (ocean blue) S5304FR + S5304JG Extra card feeder for 100 cards (jungle green) S5305OC Manual card feeder (ocean blue) S5305FR 4 S5305JG Manual card feeder (jungle green) A5310 Carrying case – delivered in a cardboard box A5309 Carrying case – delivered in a cardboard box A5306 Carrying bag – delivered in a cardboard box A5017 1.
