User guide

4-3 Troubleshooting

Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage

is caused.

4-3a PRINTING PROBLEMS

Nothing prints



Check the power supply

Check that the power cable is correctly connected both to the printer and to a working mains socket.

The printer is on. The green light on the control panel must be lit.

The power unit used is the unit supplied with the printer.



Check the card input feed and the card in the printer

Check that there are cards in the card feeder.

Check the direction that the rewritable side is facing by referring to the pictogram on the card feeder.

Check that no cards are jammed.



Check the cards

Check that the cards inserted in the printer are in fact rewritable.



Print a test card

See ‘Printing a test card’ in this section.



Check the printer’s interface cable

Check the connection on the computer and the printer.

Try with another cable of the same type.



Check the print driver

Check that there is a print driver for the

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

Check the computer’s print settings

Check that the

printer is selected as the default printer.

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

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Check that the

printer is available from your workstation.