User guide

Partial or incorrect printing

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Check that no element in your card layout is outside the print margins.

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Check the printer’s interface cable

If unusual characters are printed, check that you are using an appropriate interface cable for your printer.

Check the connection on the computer and the printer.

Try with another cable of the same type.

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Check that the printer is clean

Clean inside the printer, the cleaning rollers and print head if necessary.

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Check that the cards are stored somewhere free from dust.

Check that they are not warped or folded.

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Check that the print head is clean

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Check the print head

If (white) horizontal lines appear on the cards, print head components may be dirty or damaged.

Clean the print head.

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replacement print head.