User Manual

8
WARRANTY AND REPAIR POLICY
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
for a period of 2 year from the date of purchase by the
Purchaser.
2 Year Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other war-
ranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an
authorized Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is required
for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET
THE REQUIREMENTS OF THE PURCHASER’S INTENDED
USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereun-
der shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defec-
tive. In the event of a defect, these are the Purchaser’s
exclusive remedies. Horizon reserves the right to inspect
any and all equipment involved in a warranty claim. Re-
pair or replacement decisions are at the sole discretion of
Horizon. This warranty does not cover cosmetic damage
or damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or to any
part of the Product. This warranty does not cover damage
due to improper installation, operation, maintenance, or
attempted repair by anyone other than Horizon. Return of
any Product by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CON-
NECTED WITH THE PRODUCT, WHETHER SUCH CLAIM
IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. Further, in no event shall the liability
of Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly,
the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to ac-
cept the liability associated with the use of this Product,
you are advised to return this Product immediately in new
and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [e-mail],
or call 877.504.0233 toll free to speak to a Product Sup-
port representative. You may also find information on our
website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please Note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is
accepted at our facility. An Online Repair Request is avail-
able at www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet
access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting
your product for repair. When calling Horizon, you will be
asked to provide your complete name, street address,
email address and phone number where you can be
reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to Horizon. If you have
any issue with a battery, please contact the ap-
propriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole discretion
of Horizon.