User guide

ManualsBrandsExacom ManualsVCRVCR-2020

EXACOM

MODEL VCR-2020

DIGITAL VOICE CALL RECORDER

USER Guide

7000133B

EXACOM, Inc.

99 Airport Road

Concord, New Hampshire

(603) 228-0706

Summary of content (22 pages)

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EXACOMtm MODEL VCR-2020 DIGITAL VOICE CALL RECORDER USER Guide 7000133B EXACOM, Inc.
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EXACOM VCR-2020 2 COPYRIGHT Copyright 1991, 92, 93, 94, 95, 96 all rights reserved by EXACOM, Inc. No part of this publication, software, or product may be recreated, reproduced, transmitted, transcribed, or translated into any other computer or other languages, in any way without the express written consent of EXACOM, Inc. DISCLAIMER EXACOM, Inc.
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EXACOM 4 VCR-2020 SECTION PAGE 1.0 - INTRODUCTION 1.0 About This Manual ......................................................... 6 1.2 Physical Description ........................................................ 6 1.2.1 System Processor............................................................ 6 1.2.2 Operator Console............................................................ 6 2.0 - OPERATOR FUNCTIONS 2.1.0 Controls and Indicators ................................................
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EXACOM VCR-2020 5 APPENDIX A - REGULATORY COMPLIANCE A.1.0 Regulatory Information (FCC)...........................................21 A.2.0 Telco Notification ..........................................................21 A.3.0 Incidence of Harm .........................................................21 A.4.0 Changes in Service.........................................................21 Copyright 1991, 92, 93, 94, 95, 96 all rights reserved by EXACOM, Inc.
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EXACOM VCR-2020 6 The EXACOM VCR-2020 Digital Voice Call Recorder System is a microprocessor based digital voice storage and retrieval system. A shared logic architecture allows the system to support up to twenty Operator Consoles (twenty telephone lines) simultaneously. This advanced messaging capability is provided by a large, nonvolatile common voice storage medium. Each Operator position of the VCR-2020 supports independent voice storage and replay capabilities.
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EXACOM VCR-2020 7 1.2.1 System Processor The System Processor contains the non-volatile storage medium, control electronics and interfaces for each Operator Console. Interconnection between the System Processor and each Operator Console is provided by standard four-wire telephone cabling and connectors. 1.2.2 Operator Console There are two configurations of the Operator Console -- one configuration is a tabletop, stand-alone unit; the second is a rack-mount model.
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EXACOM VCR-2020 11 2.1.0 Controls and Indicators 2.1.1 SUPERVISOR Key The SUPERVISOR Key is used to place a VCR-2020 console in the Supervisor Mode, which will allow all supervisory as well as Operator functions to be performed. 2.1.2 - VOLUME + Control The VOLUME control varies the audio volume of the internal speaker or Operator Headset (when connected). 2.1.3 RECORD Jack The RECORD phone jack provides a line-level audio output for tape recording of console audio. 2.1.
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EXACOM VCR-2020 12 2.1.6 Function Buttons Each button is labeled with its primary function; however, the functions of the top row of buttons can be modified, depending on the operating mode. The LCD bottom line is specifically used to label the function of this top row of buttons. As shown in Figure 4, the console MESSAGE SEARCH mode defines the buttons as follows: Figure 4: The top function buttons defined by labels on LCD display is defined as PREV, or PREVious message button.
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EXACOM VCR-2020 13 is labeled LAST in MESSAGE SEARCH mode, pressing it will move directly to the beginning of the last message recorded at the console. 2.1.6.1 FREV/FFWD/PLAY/STOP Button Functions in PLAY Mode When a message is playing, the functions of the top row of buttons change: FREV performs a Fast REVerse function, identical to the Fast Rewind mode of a tape recorder, "rewinding" at a high rate toward the beginning of the message.
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EXACOM VCR-2020 14 2.2.0 VCR-2020 Operator Operating Modes There are four basic operating modes for Operators. Additional Supervisory modes are covered in Section Three. The three operating modes are: • IDLE • MESSAGE SEARCH • MESSAGE PLAY • (RECORD) Operating mode can be determined by viewing the display. 2.2.1 IDLE Mode When there is no console activity for one minute, the console goes into IDLE mode, as indicated on the display (Figure 5).
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EXACOM VCR-2020 15 The FREV and FFWD buttons select messages recorded at that console. Pressing FREV moves to the previous message relative to the time of the current message, while pressing FFWD moves to the next message. If the "first" or "last" message is selected, further pressing of these buttons will have no effect. Pressing the LAST button moves to the last message recorded at the console. Once a message has been selected, it can be played by pressing the PLAY button.
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EXACOM VCR-2020 16 Figure 8 shows the relationship of the FREV/FFWD button functions in MESSAGE SEARCH/MESSAGE PLAY modes. Figure 8: Relationship of the FREV/FFWD buttons in MESSAGE SEARCH (PREV/NEXT) and MESSAGE PLAY (FREV/FFWD) modes. When a caller speaks rapidly, or there is a need to hear a segment of a message more clearly, the NORM/SLOW button can be used to place message playback in SLOW play mode.
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EXACOM VCR-2020 17 2.2.4 RECORD Mode A console can enter RECORD mode at any time as it is automatic; if the console is in MESSAGE PLAY mode and a call comes in. play will pause, and the console will go immediately to RECORD mode. The display will be as shown in Figure 9. Figure 9: Console display in RECORD (PLAY PAUSED) mode Even though the console is recording, message play is still possible. If a message is playing when recording starts, it is paused, as indicated on the display.
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EXACOM VCR-2020 3.0 18 Supervisor Key Requirement All VCR-2020 supervisory functions require that a supervisor key be inserted into the keyswitch labeled SUPERVISOR, and that the key be turned ON, by turning the switch clockwise. WARNING: Once a console has been placed in Supervisory Mode, it will not RECORD from the phone line, if any, attached to the console. 3.
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EXACOM VCR-2020 19 The FREV button is used to select the console to monitor. The CONSOLE SELECT display shows it labeled as SEL. Pressing the button will cycle down through the consoles on the system. The selected console number will be displayed in the upper left hand corner (Cxx). 3.2.0 Supervisor MESSAGE SEARCH Mode The PLAY button is labeled SRCH. Pressing this button, when a console has been selected. places the console in MESSAGE SEARCH mode.
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EXACOM VCR-2020 20 3.3.0 MEMORY STATUS Mode This mode is selected by pressing the STOP button once after CONSOLE SELECT mode. This mode displays the status of the VCR-2020 memory. The display is shown in Figure 13. Figure 13: Supervisor MEMORY STATUS Display The total percentage of SAVED memory is shown, as well as minutes and seconds of SAVED messages. SAVED messages are those messages which are marked by Operators as SAVED by pressing the SAVE button during playback.
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EXACOM VCR-2020 21 Be sure to check the display when adjusting the time. Seconds are always set to 00, and the time is entered into the system when SUPV is pressed. To exit the TIME SET mode without changing the system time, turn the Supervisor Key off. 3.5.0 DATE SET Mode This mode allows setting of the real-time clock date. The mode is selected by pressing the STOP button three times once the Supervisor Key has been turned on.
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EXACOM VCR-2020 A.1 22 REGULATORY INFORMATION (FCC) The Federal Communications Commission (FCC) has established rules which allow the direct connection of the VCR-2020 to the telephone network. Compliance with these rules is essential to maintaining the integrity of the telephone network. A.