User's Manual

Exalt Communications Inc.
EX-5r Installation & Management
Page vii
5000007
2006-05-17
Exalt Limited Hardware Warranty
Exalt Communications, Inc. (“Exalt”) warrants solely to the original purchaser (“Purchaser”) that
EX-5r (the “Product”) will substantially conform in all material respects to the relevant Exalt
published specifications that apply at the time of manufacture of such Product for two (2) years
from the date of tender of Product by Exalt from FOB point designated by Exalt (the “Warranty
Period”). Proof-of-purchase in the form of an invoice, payment of invoice, or delivery waybill
must be supplied, if requested by Exalt, in case of any dispute of warranty start date. Exalt shall
within the Warranty Period, at its own option: (A) use reasonable efforts to remedy any
reproducible Product defect covered by this limited warranty within a reasonable period of time;
(B) replace the defective Product with a functionally equivalent product (repair parts and
products may be either reconditioned or new, but, if reconditioned, shall be of the same quality
as new parts or products); or (C) if Exalt determines that it is unable to repair or replace such
Product, Exalt will refund to Purchaser the amount actually paid by Purchaser for the applicable
Product. All replaced parts become the property of Exalt. Exalt may, at its sole option, refuse to
accept as defective Product that (i) is subject to the exclusions set forth below; or (ii) cannot be
demonstrated to be defective by Exalt and Purchaser is unable to provide adequate information
describing how the Product failed. Such Product will, at Purchaser’s option and expense, either
be: (a) returned to Purchaser in the state received, or (b) repaired and returned to Purchaser.
Repaired or replaced Product will be warranted for the remainder of the original Warranty
Period, but not less than ninety (90) days.
Registration
Purchaser is required to register its Product for full warranty support. Unregistered Product will
receive a Warranty Period of only one (1) year.
Exclusions
This limited warranty will not apply to: (A) any Product that: (i) has been modified or altered by
any party other than Exalt; (ii) has been subject to accident, misuse, abnormal wear and tear,
neglect, or mistreatment; (iii) has been damaged during installation of the Product; (iv) has been
damaged by the equipment or system with which the Product is used; (v) has sustained damage
to the Products’ interface or power connectors; (vi) are determined to be stolen; or (vii) has been
damaged caused by fire, power changes, other hazards, or acts of God (including without
limitation lightning); or (B) any software included in any such Product. The warranty applies
only to Products that can be identified by the Exalt trademark, trade name, serial number or logo
affixed to them. Exalt does not warrant any Product that is not manufactured by, for, or with
permission from Exalt. The Products covered by this warranty are not consumer products and
are not intended for personal, family, or household purposes.
RMA Procedures
A return material authorization (RMA) is required prior to returning Product to Exalt for
warranty or out-of-warranty repair/evaluation. As such, Purchaser must follow the following
procedures: (1) Contact Exalt (see Section 1.0 of this document for current contact data) and
request an RMA number. Please be prepared to provide the serial number of the Product, the date
of purchase, and a description of the failure that is as complete as possible; (2) Pack the Product