Warranty

DEHYDRATOR WARRANTY
As of 1/1/09, 5-Year Limited Warranty*USA models only* - models 2400, 2900, 2500 (older models 2400, 2900 & 2500 & ALL International
models 4500, 4526T, 4900, 4925T have a 1 year Limited warranty) Refurbished models come with a 90 day limited warranty.
Excalibur Products warrants to the ORIGINAL RETAIL PURCHASER of this product that if it is purchased through an AUTHORIZED EXCALIBUR
RETAILER , and operated in accordance with the printed instruction accompanying it, then for a period of five years from the date of purchase,
the product shall be free from defects in material and workmanship. For the first year of the warranty period all plastic and electrical components
are covered free of charge. For the balance of the five years, new or rebuilt replacements for factory defective electrical parts will be supplied at
no charge. Shipping of the electrical parts are the responsibility of the customer. We recommend that you properly register your purchase by
completing the warranty registration online or mailing to Excalibur, the product warranty registration sheet delivered with your product. This
Limited Warranty is in no event extended to cover a product purchased for commercial, rental or any purposes other than for personal, family or
household use.
Products sold through online auctions, by unauthorized dealers or discount retailers are not eligible for warranty services from Excalibur . To
obtain warranty service an original or copy of the sales receipt from the original authorized retailer is required and a completed warranty
registration. THEREFORE, YOU SHOULD RETAIN YOUR SALES SLIP OR INVOICE. Excalibur will not replace missing components from any
package purchased through an online auction.
What also Voids this Warranty. Abuse, misuse, negligent use, alteration of the Machine, exposure to abnormal or extreme conditions, or failure to
follow the operating instructions will void this Warranty. The Warranty is also void if repairs to the Machine or any component part of the Machine
are performed by someone other than either Excalibur or an authorized Excalibur Service Provider or if any component part of a Machine subject
to this Warranty is used in combination with a part that is not expressly authorized by Excalibur. Outside the U.S.A. other warranties may apply.
INTERNATIONAL:The Excalibur warranty duration is the one in the country of USAGE of the product, even if the product was purchased in
another listed country with different warranty duration. The Excalibur warranty is VOID in case of non conformity of the purchased product with the
local standards, such as voltage, frequency, power plugs, or other local technical specifications. (For example, consumer purchases a 110V
product on Amazon and uses the product in a 220V country. The warranty is VOID!)
The Excalibur warranty duration is the one in the country of USAGE of the product, even if the product was purchased in another listed country
with different warranty duration. The Excalibur warranty is VOID in case of non conformity of the purchased product with the local standards, such
as voltage, frequency, power plugs, or other local technical specifications. (For example, consumer purchases a 110V product on Amazon and
uses the product in a 220V country. The warranty is VOID!)
If you need to send a unit in for warranty service, please contact our Technical Support department. In most cases technical problems can be
corrected without returning the product. Tech support can be reached at one of the following numbers Tel [phone] ; Fax [phone]
Or you may choose to e-mail Excalibur's Technical Support department at [e-mail] to detail the problem you are having
and to request a Return Material Authorization number (RMA#) When you contact the Technical Support department, please have available the
model number of the unit, your return shipping address, and daytime telephone number. The Tech Support Representative will provide you with a
Return Material Authorization number (RMA#) and shipping instructions. Once you have received the RMA number, securely package the unit
and follow the return shipping instructions.
FACTORY DIRECT DEHYDRATOR 10 Year Extended Warranty- models 3500, 3900, 3526T & 3926T-110 volt US/CANADA models
This warranty is available only on Food Dehydrators purchased directly from EXCALIBUR, by AUTHORIZED EXCALIBUR RETAILER or by
purchasing an extension of your five year warranty. We warranty your EXCALIBUR Food Dehydrator to be free of defects in workmanship or
materials for the first year of ownership and we will repair or replace any defective part or parts free of charge. Refurbished models come with a
90 day limited warranty.
For the balance of the 10 years new or rebuilt replacements for factory defective electrical parts will be supplied at no charge. Shipping is the
responsibility of the customer. Our technical department will walk you through the repair free of charge. If you wish to send the unit in for repairs
shipping to and from the factory, as well as, a $25.00 handling fee will apply. 10-Year Extended Warranty is ONLY $29.95! *USA / Canada
Models Only*
Terms and Limitations The company will repair (or at its discretion, replace) the product free of charge if in the judgment of the company, it has
been proved to be defective as to seller's labor and material, within the warranty period. Replacement parts are warranted for the remaining
period of the original warranty period. INTERNATIONAL: The Excalibur warranty duration is the one in the country of USAGE of the product,
even if the product was purchased in another listed country with different warranty duration. The Excalibur warranty is VOID in case of non
conformity of the purchased product with the local standards, such as voltage, frequency, power plugs, or other local technical specifications. (For
example, consumer purchases a 110V product on Amazon and uses the product in a 220V country. The warranty is VOID!)
Limitations The warranty is void if the product is used for any purpose other than which it is designed and has not been subjected to abuse,
negligence, accident, alteration, or failure to follow operating instructions, or the product has been exposed to abnormal or extreme conditions.
The product must not have been previously altered, repaired, or serviced by anyone other than the company. The serial number must not have
been altered or removed. The product must not have been subjected to accident in transit or while in the customers possession, misused, or
operated contrary to the instructions contained in the instructions manual. This includes failure caused by neglect of reasonable and necessary
maintenance, improper line voltage and acts of God. This warranty is not transferable and applies only to U.S. and Canadian sales.