Operating instructions

24
TROUBLE SHOOTING GUIDE
All Excalibur® Dehydrators are checked three times for any electrical or mechanical
problems. They are shipped in perfect working order. If you see any damage to the machine
due to rough shipping you must report it to the shipper or dealer you purchased from.
Excalibur® will not be responsible for damage due to shipping. Technical support may be
contacted at [phone] from 9am-4pm Mon-Fri Pacific Standard Time.
Problem Answer
Nothing turns ON
Test the outlet with another appliance that works. Test the
dehydrator on another outlet that you know has power.
Fan makes a rubbing noise
Due to rough shipping the trays may have been forced into
the fan’s protective screen. Take out the trays, and blow on
the fan blade to locate where it is rubbing against the screen.
You may need to turn the fan on and press gently against the
screen and listen where the noise increases. With a pair of
needle nose pliers pull the screen away from the fan blade at
point of contact.
No heat, but fan works
Remove trays and check for any loose wires. There may be
a piece of dust or shipping debris blocking the tiny electrical
points in the thermostat, or it may simply be stuck due to
rough shipping. With the fan running, turn the knob back and
forth between the highest and lowest settings pausing for a
moment on each setting. Repeat for 40 knob rotations. Then
with the fan turning, stop the rotation of the fan by pressing
against the metal mesh screen towards the fan blade until
it stops. This will make a loud noise - this is OK. Use your
attenedhand-neverplaceanyobjectthroughthesquare
holes in the screen. With the fan blade stopped look for
glowing, if you see glowing, immediately let go of the screen,
youhaveclearedthepointsandyourunitisxed.Ifthereis
no glowing you must replace the fuse. Fuses are available
on-line.
Polyscreens missing
The polyscreens are all placed on the bottom or top tray.
Take out all the trays and look inside the dehydrator with
sufcientlightsoyoucanseethem.Theyarethere.
Accessories are missing
Kitchen accessories are shipped in the dehydrator box with
exception of larger items like the apple peeler, v-slicer, jerky
gun or cannon. They are placed on the side of the dehydrator
and may have slid underneath. Double check by removing
allpackaging.Paraexx
™
sheets are the same color as the
corrugated box, so look closely.
Door seems to be broken or
scratched at bottom
Most high-quality plastic parts are injection molded. A mold is
put into a plastic injection-molding machine, where the plastic
is melted and injected under extremely high pressure into the
mold. Where the plastic enters the mold is called the gate. All
plastic parts must have a gate. Most gates are in an area that
is not seen. The best place for the gate on the door was the
center on the bottom. We break the gate off and if necessary
leoffanysharpedges.Duetodesignconstraintsthisisthe
best we can do.
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