Product Warranty

www.general.ca
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NOVEMBER 2016 © COPYRIGHT GENERAL INTERNATIONAL
WARRANTY POLICY
All component parts of General, General International and Excalibur by General International products are care-
fully inspected during all stages of production and each unit is thoroughly inspected upon completion of assembly.
LIMITED LIFETIME WARRANTY
Because of our commitment to quality and customer satisfaction, General and General International agree to repair or
replace any part or component which upon examination, proves to be defective in either workmanship or material to
the original purchaser for the life of the tool. However, the Limited Lifetime Warranty does not cover any product used for
professional or commercial production purposes nor for industrial or educational applications. Such cases are covered
by our Standard 2-year Limited Warranty only. The Limited Lifetime Warranty is also subject to the “Conditions and Excep-
tions” as listed below.
STANDARD 2-YEAR LIMITED WARRANTY
All products not covered by our lifetime warranty including products used in commercial, industrial and
educa- tional applications are warranted for a period of 2 years (24 months) from the date of purchase.
General and General International agree to repair or replace any part or component which upon examination, proves
to be defective in either workmanship or material to the original purchaser during this 2-year warranty period, subject to
the “conditions and exceptions” as listed below.
TO FILE A CLAIM
To file a claim under our Standard 2-year Limited Warranty or under our Limited Lifetime Warranty, all defective parts,
components or machinery must be returned freight or postage prepaid to General International or to a nearby distribu-
tor, repair center or other location designated by General International. For further details call our service department at
1-888- 949-1161 or your local distributor for assistance when filing your claim.
Along with the return of the product being claimed for warranty, a copy of the original proof of purchase and a “letter
of claim” must be included (a warranty claim form can also be used and can be obtained, upon request, from General
International or an authorized distributor) clearly stating the model and serial number of the unit (if applicable) and
including an explanation of the complaint or presumed defect in material or workmanship.
CONDITIONS AND EXCEPTIONS
This coverage is extended to the original purchaser only. Prior warranty registration is not required but docu- mented
proof of purchase i.e. a copy of original sales invoice or receipt showing the date and location of the purchase as well
as the purchase price paid, must be provided at the time of claim.
Warranty does not include failures, breakage or defects deemed after inspection by General International to have been
directly or indirectly caused by or resulting from; improper use, or lack of or improper maintenance, misuse or abuse,
negligence, accidents, damage in handling or transport, or normal wear and tear of any generally considered consum-
able parts or components.
Repairs made without the written consent of General International will void all warranty.
IMPORTANT NOTICE
The specifications and information on this website are given as general information and are not binding. All metric sizes are not
exact and unless otherwise specified are rounded off to serve as general guidelines only. Due to our policy of constant improve-
ments, General International reserves the right to make changes to components, parts or features without prior notice and with-
out incurring obligation to install these changes on previously delivered units as well as to add or delete any models as deemed
necessary without prior notice or obligation.