User guide

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Life|point

InTouch Phone

User Guide

Cordless Handset Model

Exceptional Innovation

Manual Version Release 1.0

for The Cosmopolitan Implementation

Summary of content (70 pages)

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Life|point ® InTouch Phone User Guide Cordless Handset Model Exceptional Innovation Manual Version Release 1.
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Life|point® InTouch Phone User Guide Copyright and Distribution Notice November 2011 Copyright © 2011 Exceptional Innovation, LLC ALL RIGHTS RESERVED Exceptional Innovation Software and Hardware This documentation, the Exceptional Innovation software and hardware products and services (including Life|ware University) it describes, and the information and know-how they contain constitute the proprietary, confidential and valuable trade secret information and sole property of Exceptional Innovation, LLC a
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Table of Contents Features, Specifications, and Safety Information �� 1-1 Overview ��1-1 About the Life|point InTouch Phone ��1-1 Unit Features and Connections ��1-2 Display Panel Features ��1-3 Rear Panel Features and Connections ��1-4 Side Pan
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Placing Calls and Other Phone Tasks �� 3-1 Overview ��3-1 Cordless Handset ��3-2 Placing a Call with the Cordless Handset �� 3-3 Using the Handset Speakerphone ��3-4 Phone Menu ��3-5 Placing a Call with the Base Speakerphone ��
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Room Control, Weather, and Music �� 5-1 Overview ��5-1 Room Control ��5-1 Main Menu Lighting Presets ��5-2 Lighting Menu ��5-3 Climate Menu ��5-4 Weather ��
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vi Life|point® InTouch Phone User Guide
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Chapter 1 Features, Specifications, and Safety Information Chapter 1 Features, Specifications, and Safety Information Overview This chapter discusses the features of the cordless Life|point® InTouch phone and provides important information you should read and understand before installing and using it. Note: The room user interface screens depicted in this guide are for a generic hospitality interface.
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Chapter 1 Features, Specifications, and Safety Information Unit Features and Connections • Full-Color Touch-Screen Display — The Life|point InTouch phone’s 7-inch diagonal, full-color touch screen display offers more room for larger, easy-to-read graphics. • Cordless Handset — The cordless handset offers an LCD display and extra mobility when placing and receiving calls. • Speakerphone — The Base and cordless handset have built-in speakerphones for placing and receiving calls.
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Chapter 1 Features, Specifications, and Safety Information Display Panel Features The touch-screen display panel on the Base is tiltable and includes: • Raised buttons for Snooze, Alarm OFF, and Volume Up and Down • Message indicator for incoming messages • Light sensor for automatic display brightness • Built-in microphone Microphone Snooze Alarm OFF Light Sensor Volume Up/Down Message Indicator Display Panel Features Life|point® InTouch Phone User Guide 1-3
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Chapter 1 Features, Specifications, and Safety Information Rear Panel Features and Connections The rear panel (see following diagram) from left to right includes: • Reset switch recessed behind the rear panel • DC power input jack for 48V DC external power supply (required for non-POE hotel networks) • RJ45 jack with POE for VoIP connection to the hotel network • Optional RJ45 jack for connecting an external PC to the hotel network through the phone 48V DC Power Input Network LAN Jack Reset Switc
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Chapter 1 Features, Specifications, and Safety Information Side Panel Features and Connections The side panel (see following diagram) includes: • USB port • 3.5 mm stereo and RCA stereo audio inputs • 2.5 mm headset jack • Handset cord jack (inactive for cordless models) USB Port 3.5 mm Audio Input RCA Audio Inputs 2.5 mm Input Handset Cord Jack Side Panel Connections USB Port USB port for charging USB devices or connecting a USB device for firmware upgrades. 3.5 mm Stereo Audio Input 3.
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Chapter 1 Features, Specifications, and Safety Information Cordless Handset Features The cordless handset (see diagram) includes: • Full-color LCD display • Volume UP/DOWN button • Mute, Hold, Speaker, numeric keypad, and ten one-touch dial buttons • LED message and ringer indicator • Speakerphone • 3.
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Chapter 1 Features, Specifications, and Safety Information User Interface Features The Life|point InTouch phone’s touch-screen interface provides instant access to a variety of convenient features and information, including: • Time, day, date, current weather, and multi-day forecasts • Main screen menus for messages, timers, music, lighting, and climate • One-touch hotel directory for instant access to hotel services • Dual presettable alarms and programmable sleep timer • Programmable wake to so
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Chapter 1 Features, Specifications, and Safety Information Technical Specifications The following are specifications for the cordless Life|point InTouch phone and standalone charger (specifications subject to change): Base Communications • VoIP — Session Initiation Protocol (SIP) compliant Base Display • Seven-inch diagonal full-color, touch-sensitive LCD featuring wide-viewing angle technology and Projected Capacitive Touch (PCT) overlay Dimensions • Base unit with display – 9.89 inches (W) x 8.
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Chapter 1 Features, Specifications, and Safety Information Cordless Handset • 1.8” diagonal full-color LCD display • Full numeric keypad • 10 one-touch dialing buttons • Speakerphone • 3.
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Chapter 1 Features, Specifications, and Safety Information Important Safety Information This section covers important safety information you should know before installing and using the Life|point InTouch phone. Safety Instructions The Life|point InTouch phone is designed and tested to meet the latest standards for safety.
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Chapter 1 Features, Specifications, and Safety Information • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV/data technician for help. This device complies with Part 15 of the FCC rules and with RSS-210 of Industry Canada.
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Chapter 1 1-12 Features, Specifications, and Safety Information Life|point® InTouch Phone User Guide
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Chapter 2 Installation and Setup Chapter 2 Installation and Setup Overview This chapter describes how to install and commission a cordless Life|point® InTouch phone and covers the following: • Items included in shipping carton • Items required for installation • Installation and commissioning Read the following sections to learn how to install and commission the cordless Life|point InTouch phone: • Install a Cordless Life|point InTouch Phone • Commission a Phone • Connect Handset Battery • Register Hand
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Chapter 2 Installation and Setup Install a Cordless Life|point InTouch Phone This section covers the steps to install a cordless Life|point InTouch phone and commission it for service. Installation and commissioning includes the following steps: 1. Connecting the phone to the network 2. Associating the Base with a room and location 3. Connecting the handset battery 4. Registering the handset to the Base.
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Chapter 2 4. Installation and Setup If using a 48V DC power supply for networks without POE, connect the AC cord to the supply and the wall outlet. Connect the supply’s DC barrel plug to the power jack on the rear panel. Caution: Do not use a 48V DC power supply if the network also provides POE to the LAN cable. 48V DC Power POE Input LAN Jack Reset Switch Link LED Activity LED 5. Verify that the Activity LED on the NETWORK jack is flashing green to show the phone is communicating with the network.
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Chapter 2 Installation and Setup Commission a Phone Once you have connected the Base to the network, you need to: • Associate the Base with a room and location • Connect the handset(s) battery • Register the handset(s) with the Base Note: This process typically takes from 5 to 10 minutes to complete, depending on updates. Associate Base with a Room and Location Perform the following steps to associate the Base with a room and location: 1.
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Chapter 2 4. Touch the location for the phone you are working on and touch Next. 5. Verify the information on the confirmation screen and touch Next to confirm. 6. Proceed to the next section, Connect Handset Battery.
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Chapter 2 Installation and Setup Connect Handset Battery You need to connect the battery in the cordless handset in order to register the handset to the Base in the next section. Use a #6 TORX screwdriver to remove the screw for the battery cover. Do not attempt to use any other kind of tool to remove this screw.
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Chapter 2 Installation and Setup Register Handset(s) to Base Once the Base is connected to the network and associated with a room, you need to register the handset(s) to the Base. The recommended distance from handset to Base during registration is 4 feet. If you have just entered the room number for this Base on a previous screen on the Base display, the access code will be displayed and you can go to Step 5. If the Room UI is displayed, begin with Step 1. 1.
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Chapter 2 Installation and Setup Recommission a Phone Use this procedure to recommission a phone that has been previously commissioned in another room. Note: The options on the commissioning screen also allow you to make changes to room associations and handset registrations once a phone has been commissioned or recommissioned. Before you begin: 1. Obtain the daily code from technical services. 2. Verify the room number to make sure you are working in the correct room. 3.
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Chapter 2 5. Installation and Setup Enter the number of the room you are in and touch Next. Note: If there will only be one phone in the room, skip Step 6. 6. Touch the location for the phone you are working on and touch Next. 7. Verify the information on the confirmation screen and touch Next to confirm. 8. Perform the Connect Handset Battery procedure earlier in this chapter.
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Chapter 2 Installation and Setup Register Additional Handset(s) to Base Use this procedure when you need to register additional handsets with a Base that has already been commissioned to a room number and location. The recommended distance from handset to Base during handset registration is 4 feet. Perform the following steps to register additional handsets to the Base: 1. Contact hotel technical services and obtain the daily code. 2. On the Base display, touch Phone.
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Chapter 3 Placing Calls and Other Phone Tasks Chapter 3 Placing Calls and Other Phone Tasks Overview This chapter describes how to use the Life|point InTouch phone to: • Place and receive calls with either the handset or the speakerphone on the Base. • Access voicemail and recent calls. • Use the one-touch calling buttons. Note: The cordless version of the Life|point InTouch phone provides wireless calling via the cordless handset.
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Chapter 3 Placing Calls and Other Phone Tasks Cordless Handset The cordless handset lets you place and receive calls without having to be near the Base. The handset includes an LCD display, numeric keypad, volume button, and one-touch dialing buttons. You can also access your messages, place a call on mute or hold, and activate the speakerphone.
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Chapter 3 Placing Calls and Other Phone Tasks Placing a Call with the Cordless Handset To place a call with the cordless handset: 1. Lift the handset from the Base. Either use the handset keypad to enter the number or press the desired one-touch dialing button. The number displays above the keypad. Note: To clear a digit, press the Mute button below the number keypad. To clear the entire number, press and hold the Mute button, or press the red phone button under the LCD display. 2.
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Chapter 3 Placing Calls and Other Phone Tasks Using the Handset Speakerphone When using the handset speakerphone, you and the other party can hear each other through the speaker. Note: When using the handset as a “hands free” speakerphone, lay the handset on its side with the volume button facing up. This allows easy adjustment of the volume and avoids obstructing the handset speaker. To use the handset speakerphone on a call in progress: 1. Press the Speaker button on the handset. 2.
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Chapter 3 Placing Calls and Other Phone Tasks Phone Menu The phone menu on the touch-screen interface lets you use the Base unit’s speakerphone to make calls and access your voice messages. You can also use the phone menu to access the hotel directory and your recent calls. Note: For The Cosmopolitan implementation, calls placed on the cordless handset are independent of the touch-screen menus on the Base.
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Chapter 3 Placing Calls and Other Phone Tasks Placing a Call with the Base Speakerphone To place a call with the Base speakerphone from its touch-screen phone menu: 1. Touch the Phone button on the main menu. The phone menu displays. 2. On the phone menu, touch the keypad buttons to enter a number. The number will be displayed in the number display above the keypad. Note: To clear a digit, touch the arrow with the x in it on the right side of the number display.
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Chapter 3 Placing Calls and Other Phone Tasks Answering a Call with the Base Speakerphone When using the Base speakerphone, both you and the other party can hear each other through the speaker. To answer a call using the Base speakerphone: 1. Incoming calls display a popup asking if you want to ignore or answer the call. 2. Touch Answer to accept the call. You are now on speakerphone with Line 1 active. 3. To ignore the call, touch Ignore.
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Chapter 3 Placing Calls and Other Phone Tasks Recent Calls Menu The Recent Calls menu lets you view recent incoming and outgoing call information and also dial numbers for recent calls with a single touch. Viewing Recent Calls To view recent calls: 1. From the main menu, touch Phone. The phone menu appears. 2. Touch Recent Calls. A list of the recent calls is displayed. Viewing Incoming Calls • To view incoming calls, touch Incoming. Viewing Outgoing Calls • To view outgoing calls, touch Outgoing.
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Chapter 3 Placing Calls and Other Phone Tasks Messages Menu The Messages menu lets you view and listen to voice messages and view reminders. You can access the messages menu from the main menu, the phone menu, or the directory menu. Voicemail Messages The messages menu’s Voicemail tab lets you see how many voicemails you have and listen to them. To see how many voicemails you have: 1. From the Main menu, touch Messages. 2. The number of current voicemails appears in red on the Voicemail tab.
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Chapter 3 Placing Calls and Other Phone Tasks Reminder Messages The Reminders tab of the messages menu lets you view your reminders. The number of current reminders appears on the reminders tab. To see your reminders: 1. From the main menu, touch Messages. The messages menu appears. 2. On the messages menu, touch the Reminders tab to see the list of reminders in your box.
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Chapter 3 Placing Calls and Other Phone Tasks Directory Menu The Directory menu lets you touch-dial hotel services such as Front Desk, Bell Service, Housekeeping, and Concierge. You can also view messages and schedule wake-up calls. Requesting Hotel Services To dial Room Service, Spa/Salon, Bell, Housekeeping, and Wake Up services from the Directory menu: 1. From the main menu, touch Phone to see the phone menu. 2. From the phone menu, touch Directory to see the list of options. 3.
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Chapter 3 Placing Calls and Other Phone Tasks Placing a Call with an ADA Headset Note: ADA Headset calls can only be placed on the Base using the speakerphone feature. To place a call with an ADA headset on the Base using the speakerphone feature: 1. Connect the ADA headset to the 2.5 mm input to the left of the handset cord jack (see below). 2. Touch Phone on the main menu. The phone menu displays. 3. On the phone menu, touch the keypad buttons to enter a number.
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Chapter 3 Placing Calls and Other Phone Tasks Placing a Call with an ADA TTY Keyboard Note: ADA TTY Keyboard calls can only be placed on the Base using the speakerphone feature. To place a call with a TTY keyboard on the Base using the speakerphone feature: 1. Connect the TTY to the 2.5 mm input to the left of the handset cord jack (see below). 2. Touch Phone on the main menu. The phone menu displays. 3. On the phone menu, touch the keypad buttons to enter a number.
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Chapter 3 3-14 Placing Calls and Other Phone Tasks Life|point® InTouch Phone User Guide
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Chapter 4 Wake and Sleep Chapter 4 Wake and Sleep Overview The Life|point InTouch phone gives you two separate presettable alarms and a programmable sleep timer. You can set either of the alarms to wake you to music, TV, sounds you select, and even adjust the lighting and temperature you will wake up to. You can program the sleep timer to turn off one or more devices of your choice.
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Chapter 4 Wake and Sleep Wake-Up Alarms The Life|point InTouch phone gives you two separate presettable alarms to wake you to music, TV, sounds you select, and adjust the lighting and temperature you will wake up to. Set a Wake-Up Alarm To set a wake-up alarm: 1. From the main menu, touch Wake + Sleep. 2. Touch Alarm 1 or Alarm 2. 3. Touch the up and down arrows and the buttons for AM or PM to set the time. 4. To return to the previous menu, touch Done.
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Chapter 4 Wake and Sleep To preview and select a wake-up sound: 1. Touch the desired sound. 2. To adjust the volume, touch the speaker icons. 3. To return to the previous menu, touch Done. TV Menu The TV menu lets you select the TV channel you wish to wake up to. To preview and select the TV channel: 1. From the main menu, touch Wake + Sleep. 2. From the Wake + Sleep menu, under Action, touch TV. 3. On the TV menu, touch a channel. The green light tells you it is selected. 4.
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Chapter 4 Wake and Sleep Music Menu The Music menu lets you select the music channel you wish to wake up to. To select a music channel: 1. Touch the Music channel button to preview and select the music. 2. To adjust the volume, touch the speaker icons or the volume buttons to the top right of the display. 3. To return to the previous menu, touch Done. Lights Menu The Lights menu lets you select the lighting you wish to wake up to. To select the lighting level: 1.
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Chapter 4 Wake and Sleep Climate Menu The Climate menu lets you select the temperature you wish to wake up to. To adjust the temperature: 1. Under Set, touch the up or down arrows to select the desired temperature setting. 2. To return to the previous menu, touch Done.
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Chapter 4 Wake and Sleep Sleep Timer You can set the sleep timer to turn off devices of your choice after a period of time you specify. To set the sleep timer: 1. From the main menu, touch Wake + Sleep. 2. On the Wake + Sleep menu under Set, touch Sleep. 3. Touch the up and down arrows to set the number of minutes until the sleep timer expires. 4. Under End Action, touch the devices you want to turn off (TV, Music, Lights, or ALL). When the sleep timer expires, these devices automatically turn off.
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Chapter 5 Room Control, Weather, and Music Room Control, Weather, and Music Chapter 5 Overview This chapter describes how to use the Life|point InTouch phone to access room control, weather forecasts, and music. Read the following sections to learn more about accessing the phone’s room control, weather and music features: • Room Control • Weather • Music Room Control The Life|point InTouch phone gives you access to room controls for individual and group lighting and climate settings.
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Chapter 5 Room Control, Weather, and Music Main Menu Lighting Presets You can control lights via the two lighting presets on the main menu. To adjust room lighting instantly via the main menu’s one-touch lighting presets: • Touch Lights On to instantly turn room lights on. • Touch Lights Off to instantly turn room lights off.
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Chapter 5 Room Control, Weather, and Music Lighting Menu The lighting menu lets you control an individual light or a group of lights. To adjust individual lighting: 1. From the main menu, touch Lights. 2. From the lighting menu, touch the light you want to adjust. 3. From the settings menu: • Touch On to turn the light on. • Touch Off to turn the light off. • Touch High to turn the light to 100% brightness. • Touch Mid to turn the light to 75% brightness.
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Chapter 5 Room Control, Weather, and Music Climate Menu The Climate menu shows the current temperature and lets you set heating/cooling levels and fan mode. To adjust the temperature: 1. Touch Climate on the main menu. 2. On the climate menu, touch the up or down arrows to set the temperature. To set the temperature mode: 1. Touch Auto, Eco or Off. 2. To return to the previous menu, touch Done. To set the fan mode: 1. Touch the fan mode setting. 2.
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Chapter 5 Room Control, Weather, and Music Weather You can access current weather information and a three-day forecast for two locations. Weather Forecast The Forecast option displays a multi-day extended weather forecast for two locations. To view the current conditions and three-day weather forecast for a location: 1. Touch Forecast on the main menu. The weather menu appears. 2. On the weather menu, touch the location you want to view the forecast for. 3.
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Chapter 5 Room Control, Weather, and Music Music The Life|point InTouch phone lets you listen to a variety of radio channels through your in-room TV and play your favorite music from your personal music device through the phone’s stereo speakers. . Music Menu – Radio The Music menu lets you select from several music radio channels: To select a music channel: 1. From the main menu, select Music. 2. On the Music menu, touch the music channel you want. 3. To return to the previous menu, touch Done.
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Chapter 5 Room Control, Weather, and Music Music Menu – My Device The My Device Music menu lets you enjoy music from your own personal music device through the phone’s stereo speakers.
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Chapter 5 Room Control, Weather, and Music You can connect your music device to the side panel’s 3.5 mm or RCA audio inputs. 3.5 mm Audio Input RCA Audio Inputs Side Panel Audio Connections To listen to your portable music device through the phone’s stereo speakers: 1. Connect the music device to the phone’s audio input with a 3.5 mm headphone cable or with the RCA audio inputs using a 3.5 mm-to-RCA cable. 2. From the main menu, select Music. 3.
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Chapter 6 Charging USB Devices Chapter 6 Charging USB Devices Overview This chapter describes how to charge external USB devices using the USB side port on the Life|point InTouch phone. Charging USB Devices The phone’s side panel includes a USB port for charging USB devices. USB Port Side Panel USB Connection To charge a USB device such as an MP3 player: 1. Connect one end of a USB cable to the USB jack on the phone’s side panel. 2.
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Chapter 6 6-2 Charging USB Devices Life|point® InTouch Phone User Guide
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Chapter 7 Standalone Charger Chapter 7 Standalone Charger Overview Exceptional Innovation offers an optional standalone charger for the cordless handset. Use the information and procedures in this section for installing and using the cordless handset charger. This standalone charger can be used in addition to the Base to provide fast charging of cordless handsets in locations away from the Base.
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Chapter 7 Standalone Charger Charger Setup Note: Before using cordless handset(s) that are included with the standalone charger, refer to Chapter 2, Installation and Setup to connect the handset battery and register the handset to the Base. To set up the standalone charger and charge a cordless handset, refer to the diagram below and perform the following steps: USB Port Charging a Cordless Handset 1. Connect the USB end of the power supply’s cable to the USB jack on the rear of the charger. 2.
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Chapter 8 Troubleshooting and Maintenance Chapter 8 Troubleshooting and Maintenance Overview This chapter discusses the information you can use to troubleshoot the cordless Life|point InTouch phone in case of problems. It also covers procedures for replacing the handset battery, returning equipment, and contacting Life|support as well as Admin Menus for the cordless handset.
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Chapter 8 Troubleshooting and Maintenance Troubleshooting Chart The Life|point InTouch phone is designed to provide years of trouble-free service. However, if problems arise with the phone’s hardware or software, you can use this troubleshooting chart to help isolate the cause of the trouble and in many cases correct it. Note: When following the steps to clear a problem is unsuccessful and the chart recommends that you contact support, the number to call for Life|ware technical support is 1-877-901-8886.
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Chapter 8 Problem The Base is ON but not communicating with the network (does not respond to commands). One or more buttons on the Base are not working. Base display screen is too dim (or too bright). Troubleshooting and Maintenance Solution • Make sure that the RJ45 plugs on both ends of the LAN cable are terminated correctly. • Make sure the LAN cable plug is inserted all the way into the RJ45 jack labeled NETWORK (the one closest to the DC power supply jack) on the rear of the Base.
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Chapter 8 Troubleshooting and Maintenance Problem Handset will not communicate with Base. One or more buttons on the handset are not working. Handset volume is low or off. Solution • Verify that the upper right corner of the handset LCD screen shows signal bars colored in. • If the upper right corner of LCD Display shows a triangle, the handset is not registered with Base. Perform the Register Handset with Base procedure in Chapter 2, Installation and Setup.
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Chapter 8 Problem No dial tone on Handset. Troubleshooting and Maintenance Solution • If the Base displays an error message related to the SIP Server, contact hotel technical support. Otherwise: • Check the volume level. Adjust volume using volume control. • Test for dial tone using the Base speakerphone. • Check for dial tone on another phone in the room. • Replace the handset. • If the problem persists, replace the Base or contact hotel support.
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Chapter 8 Troubleshooting and Maintenance Replace Handset Battery If you have determined that you need to replace the battery in the cordless handset, you will need a #6 TORX screwdriver to remove the screw for the battery cover. Do not attempt to use any other kind of tool to remove this screw. Also, do not attempt to use any other kind of battery than the original type used in this handset. Installing any other type will void the warranty.
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Chapter 8 Troubleshooting and Maintenance Returning Equipment for Repair/Replacement If you need to return a Life|point InTouch phone, Base, handset, or charger for repair or replacement, follow the steps listed here: 1. Contact Life|support and supply the serial number and the nature of the problem with the defective unit so that the serial number and defect information is logged. Life|support will then issue an RMA number. 2.
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Chapter 8 Troubleshooting and Maintenance Handset Admin Menus The following chart describes some of the cordless handset’s Admin Menus. These menus are displayed on the handset’s LCD screen and allow you to make changes to selected handset functions if necessary. This chart covers options that would typically be settable for your installation. Although other options exist, it is recommended that you do not alter the settings for them. To access the handset Admin Menus, perform the following steps: 1.
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Chapter 8 Troubleshooting and Maintenance EI Website and Helpline You can visit the Exceptional Innovation website at www.life-ware.com to learn more about Life|ware and other control and entertainment products from Exceptional Innovation. If you have questions about your Life|point InTouch phone, contact our Life|support Helpline at: 1-877-901-8886. Please read this User Guide carefully before contacting us.
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Chapter 8 Troubleshooting and Maintenance 8-10 Life|point® InTouch Phone User Guide