User guide

Chapter 8 Troubleshooting and Maintenance
8-4
Life|point
®
InTouch Phone User Guide
Problem Solution
Handset will not
communicate with Base.
Verify that the upper right corner of the handset LCD screen shows •
signal bars colored in.
If the upper right corner of LCD Display shows a triangle, the handset •
is not registered with Base. Perform the Register Handset with Base
procedure in Chapter 2, Installation and Setup.
If the battery indicator in the upper left corner of the LCD display is •
either red or not colored in, charge the handset by placing it into the
cradle on the Base or a standalone charger until the battery indicator is
colored in (fully charged).
If the battery does not charge, replace the battery using the • Replace
Handset Battery section of this chapter.
If the problem persists, replace the handset or contact support.•
One or more buttons
on the handset are not
working.
Refer to the • Replace Handset Battery section of this chapter. Open the
battery compartment and unplug the battery from the phone and wait 10
seconds. Reapply power and replace battery cover.
If the problem persists, replace the handset or contact support.•
Handset volume is low
or off.
Increase the handset volume by pressing the top of the volume button •
on the left side of the handset.
Note: Volume adjustments must be made while a call is in progress or
the handset is “off hook”.
Verify the handset is • not lying on its back with the keypad facing up.
If the problem persists, replace the handset or contact support.•
Handset speakerphone
audio is low.
Increase the handset volume by pressing the top of the volume button •
on the left side of the handset.
Note: Volume adjustments must be made while a call is in progress or
the handset is “off hook”.
If using handset as a “hands free” speakerphone, ensure that the •
handset is lying on its side with the volume button facing up.
If the problem persists, replace the handset and/or contact support.•