User guide

Chapter 8 Troubleshooting and Maintenance
8-5
Life|point
®
InTouch Phone User Guide
Problem Solution
No dial tone on Handset. If the Base displays an error message related to the SIP Server, contact •
hotel technical support. Otherwise:
Check the volume level. Adjust volume using volume control. •
Test for dial tone using the Base speakerphone.•
Check for dial tone on another phone in the room.•
Replace the handset.•
If the problem persists, replace the Base or contact hotel support.•
Handset will not register
to Base.
Relocate the handset in relation to the Base and try again. •
Recommended distance from the Base during registration is 4 feet.
If the problem persists, replace the handset or contact support.•
If replacing the handset does not correct the problem, substitute a new •
Base in place of the existing Base and perform commissioning.
Handset ringer cannot
be heard, is not loud
enough, or is too loud.
Adjust the ringer volume with the handset volume key while the handset •
is in the Base or when a call is not in progress.
Ensure the handset is • not lying on its back with the keypad facing up.
Other party cannot hear
your voice.
Make sure the handset mic is • not muted. Check for a Mute icon in the
top status bar on the handset’s LCD display. If the Mute icon is present,
press the Mute button to turn Mute off.
Date/time on the handset
display is not accurate.
Make sure the handset is registered to a Base and is in range. The •
handset will periodically sync date and time from the Base.
Remote charger will not
charge handset.
Check the connections on the charger and outlet. Make sure the blue •
LED lights up when the handset is inserted in the charger.
Substitute another charger for the suspect unit.•
If the battery still does not charge, replace the battery using the •
Replace Handset Battery section of this chapter.
If the problem persists, replace the handset or contact support.•