User guide

Chapter 8 Troubleshooting and Maintenance
8-7
Life|point
®
InTouch Phone User Guide
Returning Equipment for Repair/Replacement
If you need to return a Life|point InTouch phone, Base, handset, or charger for repair or replacement,
follow the steps listed here:
Contact Life|support and supply the serial number and the nature of the problem with the defective 1.
unit so that the serial number and defect information is logged. Life|support will then issue an RMA
number.
Pack the equipment in its original packaging (bag, box) with the accessories. Include any paperwork 2.
that may have the RMA number inside this box.
Pack the box securely inside an outer box with packing peanuts or bubble wrap. The original boxes 3.
were not designed for standalone shipment through UPS/FedEx.
Clearly write the RMA number on the outside of the carton. Cover the number with clear shipping 4.
tape to protect it during shipping.
Life|support will coordinate receipt of the returned goods and shipment of the repaired or replacement
product.
Note: For instances where the MAC ID of a unit changes due to a repair, Exceptional Innovation will notify
The Cosmopolitan (through Life|support).
Note: For defective handsets, please follow steps 1 through 4 above, but return only the handset - the
complete phone need not be returned.