User`s guide

CHAPTER
83
12 Performance Tips & Troubleshooting
Things seems like they are working fine, but the
Traveler the n just drops off line, and the computer
can’t see it anymore on the FireWire bus.
This is a common symptom when the problem is
that the Traveler is not getting enough power.
Check the power source for the Traveler. Make sure
that the power connection meets the requirements
outlined in “Power options” on page 22.
Why does the start sound not play through the
Tr av e le r ?
The Traveler will only playback audio at a sampling
rate of 44.1, 48, 88.2, 96, 176.4 or 192kHz.
The computer freezes when it starts up
If the computer is unable to boot up, it may be a
conflict with the WDM Driver. As soon as the
computer boots up, Windows will try and initialize
the WDM Driver. If this fails, your computer will
hang. To determine if the WDM Driver is the
problem, boot up in Safe Mode or remove the
MOTU Audio software with the Add/Remove
Programs Control Panel then restart. Reinstall the
Traveler sof tware and ch o ose only to install the
MOTU FireWire ASIO driver, not the WDM
Driver. Restart again.
‘New hardware detected’ window
If you connect your Traveler before running the
Traveler Sof tware Ins t aller CD, Windows will
prompt you that new hardware has been detected.
Cancel this, and run the Traveler Software Installer,
rather than allowing Windows to locate the drivers.
Audio in SONAR speeds up or slows down
This could be caused by having incorrect SMPTE/
MTC Sync settings when you record audio into
Sonar. These settings are located in the Advanced
Tab i n t h e Au d io Op t i ons window, accessed from
Sonar’s Options menu. Make sure that you have the
SMPTE/MTC Sync set to “Trigger and Freewheel”
before recording audio while slaved to external
time code.
Traveler inputs and outputs are not available in
SONAR
Make sure that the inputs and/or outputs that you
want to use are enabled in SONAR.
Sound Forge and ‘Smooth Scroll’
If the Smooth Scroll option under the Options
menu is turned on, you may experience clicks and
pops or other anomalies in the audio playback.
This gets worse as you zoom in more to the
waveform while playing. For the best quality
playback, turn this option off.
No input from an ADAT
If you are having trouble recording on your ADAT
from the Traveler, check the Digital input setting.
After power cycling, tape decks often come up
configured to record from their analog inputs. You
won't be able to record from the Traveler to a tape
deck until it is switched to digital input.
Clicks and pops under word clock sync
Many problems result from incorrect word
clocking. It is essential that all digital devices in the
system be word locked. Consult chapter 4,
“Installing the Traveler Hardware” (page 19) for
detailed information on how to word clock your
gear. Whenever there is any weird noise or
distortion, suspect incorrect word lock.
Clicks and pops under ADAT Sync
Sometimes, the ADAT sync cable seems to be
plugged into the Traveler, and partially works - but
it isn’t really all the way in. This can cause clicks
when slaved to ADAT 9-pin. Make sure the cable is
seated firmly.
!Traveler Manual/Win Page 83 Monday, November 29, 2004 3:50 PM