User`s guide

PERFORMANCE TIPS & TROUBLESHOOTING
84
Clicks and pops due to hard drive problems
If you have checked your clock settings sync cable
connections and you are still getting clicks and
pops in your audio, you may have a drive related
problem. Set the Traveler Clock Source to Internal
and try recording just using the analog inputs and
outputs of the Traveler. If you encounter the same
artifacts you may want try using another drive in
your computer. Clicks and pops can also occur
when the drive is severely fragmented, the disk
drivers are outdated, or if you are using a SCSI
accelerator that is not optimally configured for
working with audio.
Connecting or powering gear during operation
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the Traveler while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
Monitoring - how do I monitor inputs?
Please refer to the documentation for the audio
application that you are using. If your application
does not support input monitoring, you will need
to use the Traveler’s hardware-based CueMix DSP
monitoring feature. Please see chapter 9,
“Reducing Monitoring Latency” (page 65).
No optical inputs or outputs are available in host
audio application
Check to make sure you have the desired optical
inputs and/or outputs enabled in the MOTU
FireWire Audio Console.
CUSTOMER SUPPORT
We a re h a ppy to provide customer support to our
registered users. If you haven’t already done so,
please complete the registration card included with
your Traveler. When we receive your card, you’ll be
placed on our mailing list for software updates and
information about new products.
REPLACING DISKS
If your Traveler installer CD becomes damaged and
fails to provide you with fresh, working copies of
the program, our Customer Support Department
will be glad to replace it. You can request a
replacement disc by calling our business office at
[phone] and asking for customer service.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the Traveler system,
you may contact our technical support department
in one of the following ways:
■ Te ch support hotline: [phone] (Monday
through Friday, 9 am to 6 pm EST)
■ Te ch support 24-hour fax line: [phone]
■ Te c h s u p p or t email: [e-mail]
■ We b s i t e : www.motu.com
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the Traveler system. This is
printed on a sticker placed on the bottom of the
Traveler rack u n it. You mu s t be able to supply this
number to receive technical support.
■ Software version numbers for the audio software
you are using, the MOTU FireWire Audio WDM
Driver, MOTU FireWire ASIO driver, etc.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
!Traveler Manual/Win Page 84 Monday, November 29, 2004 3:50 PM