Specifications

EPICenter Release Note
19
2 Clarifications, Known Behaviors, and Resolved
Issues
This section describes known problems with the EPICenter 7.0 Service Pack 1 release, including
recommendations for workarounds when available. It also lists problems that existed in previous
versions of EPICenter that have been fixed in this release.
Numbers in parentheses are for internal tracking. For the latest release notes, patches, and bug list, see:
http://www.extremenetworks.com/go/esupport.htm.
Troubleshooting
The EPICenter Concepts and Solutions Guide, provides useful troubleshooting information and suggestions
for commonly-encountered questions about the functioning of the EPICenter software.
If you are having problems with the EPICenter server or client, there are several ways you can capture
information that will be helpful to Extreme Networks Technical Support staff.
The Package EPICenter Info command
On the EPICenter server, you can use the Package EPICenter Info tool to create a zip format file of all
the EPICenter logs, syslog files, property files and other information, which can be sent to your Extreme
Networks Technical Support representative for analysis. You can run this tool whether or not the
EPICenter server is running.
See the EPICenter Concepts and Solutions Guide for details on using this command.
Client Information from the About window
From an EPICenter client you can display a great deal of status information about the client status from
the About information window: from the EPICenter Help menu, click About EPICenter. Information is
displayed in a text window; you can cut and paste the information into a file and send it to your
Extreme Networks Technical Support representative for analysis.
Issues Resolved in the Service Pack 1 Release
The following issues were resolved in this service pack release.