Extreme Campus Controller Upgrade Service Contract 9036755-00 Rev AC November 2020
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Table of Contents Preface...................................................................................................................................4 Text Conventions.......................................................................................................................................................... 4 Documentation and Training.................................................................................................................................. 6 Getting Help..........
Preface This section describes the text conventions used in this document, where you can find additional information, and how you can provide feedback to us. Text Conventions Unless otherwise noted, information in this document applies to all supported environments for the products in question. Exceptions, like command keywords associated with a specific software version, are identified in the text. When a feature, function, or operation pertains to a specific hardware product, the product name is used.
Preface Text Conventions Table 1: Notes and warnings (continued) Icon Notice type Alerts you to... Caution Risk of personal injury, system damage, or loss of data. Warning Risk of severe personal injury. Table 2: Text Convention Description screen displays This typeface indicates command syntax, or represents information as it appears on the screen. The words enter and type When you see the word enter in this guide, you must type something, and then press the Return or Enter key.
Documentation and Training Preface Documentation and Training Find Extreme Networks product information at the following locations: Current Product Documentation Release Notes Hardware and software compatibility for Extreme Networks products Extreme Optics Compatibility Other resources such as white papers, data sheets, and case studies Extreme Networks offers product training courses, both online and in person, as well as specialized certifications. For details, visit www.extremenetworks.com/education/.
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Upgrade Extreme Campus Controller Contracts Method 1: Search for Contracts on page 8 Method 2: Available Contract List on page 10 All customers who are upgrading to Extreme Campus Controller must obtain a new Activation Key. There is more than one way to navigate to the Service Contract Upgrade page: Method 1 illustrates how to search for a contract by Adoption Key or Activation Key. Method 2 illustrates how to display a list of your available contracts. Use either navigation path in the Support Portal.
Upgrade Extreme Campus Controller Contracts Method 1: Search for Contracts Figure 1: Searching for existing contracts to upgrade A list of your existing contracts is displayed. 3. Select the check boxes next to the contracts that you want to upgrade. Figure 2: Request Update for Selected Contracts 4. Select Request Upgrade. An upgrade email is sent to you indicating that the migration process to Subscription has been completed. Attached you will find a list of upgraded items.
Method 2: Available Contract List Upgrade Extreme Campus Controller Contracts Method 2: Available Contract List To upgrade your contracts to Extreme Campus Controller: 1. Log into the Extreme Support Portal: https://extremeportal.force.com/. 2. Scroll down to Support Activities and select Service Contracts. Or, go to Support > Service Contracts Home. A list of your contracts displayed. The Request Upgrade button displays next to the contract that is to be upgraded. Figure 3: Contract Request Upgrade 3.
Generating Activation Package All customers must generate and install an Activation Package for Extreme Campus Controller. Regardless of whether you obtain a new license or upgrade to Extreme Campus Controller. Take the following steps to generate and install the Activation Package: 1. 2. 3. 4. Log in to Extreme Campus Controller Go to Administration > License to obtain the system Locking ID. Log into the Extreme Support Portal: https://extremeportal.force.com/ExtrSupportHome.
