Installation Instructions

19
Trouble Shooting
Troubles
Reasons
No ignition after opening water valve
Fail to light or stay lit after 10 cycles
The flame goes out during using
The water does not get hot enough
When the flame turns from blue to
yellow with black smoke
Burning after closing the water valve
Solutions
Water inlet pipe and
water outlet pipe is on the
wrong position
Properly connect the water in
let pipe and water outlet pipe
Gas valve not open
Turn on the main valve
ON/OFF switch is not
turned on.
The On/Off switch should be
with the”-
” sign pushed
down.
Air in the gas pipe
Several opening the water
inlet valve until ignition
Unsuitable
Pressure Gas
High
Contact the repairer to check
the gas pressure valve
Low
Water inlet clogged
Check and clean the filter
Inadequate water supply
Call repairer to check water
pressure
Power shortage
Replace the batteries
Thermostat mistake
Contact the service center
Burner clogged
Contact the service center
Heat exchanger clogged
Contact the service center
Water control unit failure
Contact the service center
Solenoid valve failure
Contact the service center
Ignition needle movement
Contact the service center
NOTE: Please call customer support at: (219)369-4781 or e-mail us at:support@eztankless.com