User's Manual

7. Troubleshooting:

If you are experiencing problems with your keyboard or mouse please check the following：

The keyboard or mouse does not work properly

1. Take out the receiver’ s connector and check both the receiver’ s mouse and keyboard plug for

possible broken pins. If the plugs appear normal then reinsert the plugs into their respective

connectors on your PC.

2. Make sure the mouse plug is inserted in the mouse connector on your PC and keyboard plug is

inserted into the keyboard connector on your PC. Compare the icons on both the cable and

backside of your PC if necessary.

3. Check to see if the batteries in the keyboard and mouse are installed correctly. Make sure the

polarity of the batteries corresponds with the polarity signs in the battery compartment.

4. Replace the batteries to make sure the batteries are not low in power.

5. It is strongly recommended, don’ t place the receiver near the monitor, as the magnetic field

produced by monitor will interfere the receiver working and cause data reading error or

missing; however, the PC system metal housing will interfere the receiver working also, to

place the receiver in front of the monitor in order to prevent signal disturbance from the

monitor.

6. Try the alternate channel for the receiver, keyboard and mouse in case the initially selected

channel（by factory）appears to work improperly, other devices in the vicinity of the receiver

may cause interference. Please refer as the described in this guide：Quick Hardware

Installation---Channel and ID setting.

The Smart Office Keyboard Software does not wo rk properly

Make sure all other keyboard and Hot key drivers have been removed from your PC. Alternatively,

remove the Smart Office Keyboard Software, restart your computer and reinstall the software

driver.

Removing, adding or de -installing the Smart Office Keyboard Software

Once you have installed the Smart Office Keyboard Software, the blue and red “EzKey” icon will

appear on the right of the taskbar. If you wish to remove the software, right-click on this symbol and

select “Exit”. Next step, open the “Start” menu, Control Panel and select “Add/Remove Software”

to un- install the Smart Office Keyboard Software. Restart the PC. All driver components have now

been deleted.

Note: If you want to upgrade or the Smart Office Keyboard Software, you should un- install the old

version Software first.

Other application software cannot be installed correctly

This may be due to the Smart Office Keyboard Software. Remove the driver as above described.

Install the required application, and then reinstall the Smart Office Keyboard Software.

The commands in the OSD (Onscreen Display) appear very slowly

This is due to the speed of your CD-ROM drive. The speed should be at least 4X.

“Pre -track” and “Next-track” do not stop