User Manual

Appendix A. Troubleshooting

Computer problems can be caused by hardware, software, or user

error. Using the information in this section, you might be able to

solve problems yourself or gather helpful information that you can

pass on to a service technician. You might also need to refer to your

computer or operating-system documentation.

Review the following table for any problem description that might fit

your situation.

Table A-1. Problems and solutions

Problem

Solution

A search for devices has no results. • Make sure that the module is

turned on and that all connec-

tions are secure.

• Make sure that no other Blue-

tooth device is searching for the

same device.

• Restart your computer, and try-

searching again.

My computer is connected to a device,

but I cannot use any services.

• Search for the device again. If

the device is not found, it might

have stopped responding. If it is

found, reconnect to the device

and try using the services again.

• Check the connection, and

ensure that the remote computer

is not trying to search for the

device or connect to any of the

services on your computer. If

you are sure that the device is

responding, restart your com-

puter, and try connecting again.