Warranty

LIMITED WARRANTY
Thank you for purchasing EZVIZ products. This limited warranty gives you, the original
purchaser of the EZVIZ product, specific legal rights. You may also have other legal rights
that vary by state, province or jurisdiction. The disclaimers, exclusions, and limitations of
liability under this limited warranty will not apply to the extent prohibited by applicable
law. No distributor, reseller, agent, or employee is authorized to make any medication,
extension, or addition to this limited warranty.
Your EZVIZ product is warranted for a period of one (1) year from the date of purchase
against defects in materials and workmanship, or such longer period as may be required
by law in the country or state where this product is sold, when used normally in accordance
with EZVIZ’s user manual.
You can request warranty service by calling us or emailing us at [e-mail].
USA/CAN: 1-855-MYEZVIZ (693-9849)
MX: [phone]
For any defective EZVIZ products under warranty, EZVIZ, Inc. will, at its option, (i) repair or
replace your product free of charge; (ii) exchange your product with a functional equivalent
product; (iii) or refund the original purchase price, provided you provide the original
purchase receipt or copy, brief explanation of the defect, and return the product in its
original packaging. At EZVIZ’s sole discretion, repair or replacement may be made with a
new or refurbished product or components. This warranty does not cover the postal cost,
insurance and any other incidental charges incurred by you in returning the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for
breach of this limited warranty. Any product that has either been repaired or replaced
under this limited warranty will be covered by the terms of this limited warranty for the
longer of ninety (90) days from the date of delivery or the remaining original warranty
period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the proof of purchase is
not provided.
• For any malfunction, defect or failure caused by or resulting from the evidence of impact,
mishandling, tampering, use contrary to the applicable instruction manual, incorrect
power line voltage, accident, loss, theft, fire, flood or other Acts of God, shipping damage
or damage resulting from repairs performed by unauthorized personnel.
• For any consumable parts, such as batteries, where the malfunction is due to the normal
aging of the product.
• Cosmetic damage, including but not limited to scratches, dents and broken plastic on
ports.
• Any software, even if packaged or sold with EZVIZ hardware.
• For any other damages free from defects in material or workmanship.
• Routine cleaning, normal cosmetic and mechanical wear and tear.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, EZVIZ DISCLAIMS ALL EXPRESS, IMPLIED,
AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR
CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY, THE SECURITY OF THE
PRODUCT, OR AVAILABILITY AND RELIABILITY OF PRODUCT INFORMATION OR DATA.
LIMITATION OF DAMAGES
IN NO EVENT WILL EZVIZ BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR
LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE
PRODUCT, AND EZVIZ’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO
THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY
PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER. SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
ALL PRODUCT INFORMATION AND DATA IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”,
AND “AS AVAILABLE”. EZVIZ DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT
PRODUCT INFORMATION AND DATA WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR
THAT PRODUCT INFORMATION AND DATA OR USE OF THE PRODUCT WILL PROVIDE
SAFETY IN YOUR HOME. YOU USE ALL PRODUCT INFORMATION, DATA, AND THE
PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE
FOR (AND EZVIZ DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING
TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME, PRODUCT, PRODUCT PERIPHERALS,
COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS, RESULTING
FROM YOUR USE OF THE PRODUCT INFORMATION, DATA, OR PRODUCT. PRODUCT
INFORMATION AND DATA PROVIDED BY EZVIZ IS NOT INTENDED AS A SUBSTITUTE FOR
DIRECT MEANS OF OBTAINING THE INFORMATION. FOR EXAMPLE, A NOTIFICATION
PROVIDED THROUGH THE PRODUCT IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE
AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT, NOR FOR A THIRD
PARTY MONITORING SERVICE.
Please do not hesitate to contact your seller, or send e-mails to us [e-mail],
with any questions.
COPYRIGHT ©2016 EZVIZ Inc. ALL RIGHTS RESERVED.
About the Documents
The documents include instructions for using and managing the product. Pictures, charts,
images and all other information hereinafter are for description and explanation only.
The information contained in the documents is subject to change, without notice, due to
firmware updates or other reasons. Please find the latest version in the website (http://
www.ezvizlife.com).
Any and all information, including, among others, wordings, pictures, graphs are the
properties of EZVIZ Inc. or its subsidiaries (hereinafter referred to be “EZVIZ”). The
documents cannot be reproduced, changed, translated, or distributed, partially or wholly,
by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated,
EZVIZ does not make any warranties, guarantees or representations, express or implied,
regarding to the documents.
Trademarks Acknowledgement
™, ™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in
various jurisdictions. Other trademarks and logos mentioned in the documents are the
properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS
IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD
PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS
BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION
WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE PURCHASE PRICE THE
PRODUCT.
EZVIZ does not undertake any liability for personal injury or property damage, as the result
of product interruption or service termination cause by: a) improper installation or usage
other than as requested; b) the protection of national or public interests; c) Force Majeure;
d) yourself or the third party, including not limitation, using any third party’s products,
software, applications, and among others.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL
BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR
ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM
CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY
RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
The purpose of the Products is to provide an adequate warning in the event of illegal
encroachment in certain area; however, the proper installation of the Products will not
eliminate, but only reduce, that accidents will not occur or that there will be no personal
injury or property loss as a result. You are highly recommended to raise your vigilance and
strengthen the safety awareness in the daily life.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS
IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT
YOUR USE CONFORMS TO THE APPLICABLE LAW. YOU FUTHER AGREE THAT THIS
PRODUCT IS ONLY FOR CIVIL USE, AND EZVIZ SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES, SUCH AS THIRD PARTY
RIGHTS INFRINGEMENT, MEDICAL TREATMENT, SAFETY EQUIPMENT OR OTHER
SITUATIONS WHERE THE PRODUCT FAILURE COULD LEAD TO DEATH OR PERSONAL
INJURY, OR WEAPON OF MASS DESTRUCTION, CHEMINCAL AND BIOLOGICAL
WEAPON, NUCLEAR EXPLOSION, AND ANY UNSAFE NUCLEAR ENERGY USES OR ANTI-
HUMANITY USAGES. YOU SHOULD UNDERTAKE ALL RESPONSIBILITIES FOR LOSSES OR
DAMAGES RESULTING FROM THE ABOVE USAGES WHATSOEVER. IN THE EVENT OF ANY
CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATER PREVAILS.
Regulatory Information
FCC Information
FCC compliance: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked with "CE"
and comply therefore with the applicable harmonized European standards listed
under the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed
of as unsorted municipal waste in the European Union. For proper recycling, return
this product to your local supplier upon the purchase of equivalent new equipment,
or dispose of it at designated collection points. For more information see: www.
recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that cannot be
disposed of as unsorted municipal waste in the European Union. See the product
documentation for specific battery information. The battery is marked with this
symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the battery to your supplier or to a designated
collection point. For more information see: www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.
UD01847B