User's Manual

18
Problem Cause Solution
When unlocking by
ngerprint, the door
cannot be opened.
The ngerprint deforms for
applying too much pressure
when collecting ngerprint.
Re-verify ngerprint in correct way.
The ngerprint doesn't fully
touch with ngerprint reader
for applying little pressure
when collecting ngerprint.
Veried by ngerprint,
password and card
successfully, but motor
doesn't work, and door
cannot be opened.
Connection line loosens.
Ask professionals to check the lock, and
replace damaged components.
Motor fault.
No response of keypad.
Batteries are out of power or
installed in a wrong way.
Unlock the lock through external power
supply or mechanical key, and check
batteries.
Connection line between
front lock body and rear one
loosens.
Ask professionals to check the lock after
opening door with mechanical key.
Keypad damaged.
No response from
ngerprint reader.
Fingerprint reader damaged.
Ask professionals to check the lock and
replace damaged components after
opening door by other methods.
The lock remains open,
and cannot be used
normally.
Clutch components fault. Ask professionals to check the lock.
The lock has entered
remaining open mode
Verication by ngerprint, password or
card to cancel remaining open mode.
The main bolt cannot
be extended, or extend
partially by uplifting lever
handle.
The door deforms, and main
bolt doesn't align with the hole
in the strike plate.
Ask professionals to check the lock