User's Manual Part 2

Solving Problems
Before contacting the after-sales service, perform
the following simple checking items to save your
time and expense for unnecessary services.
When you switch your phone on, the following
messages may appear.
Insert SIM Card
Check the SIM card is correctly installed.
Phone Locked, Enter Password
The automatic locking function has been enabled.
You must enter the phone’s password before you
can use the phone.
Enter PIN
 When using your phone for the first time, you
must enter the Personal Identification Number
supplied with the SIM card.
 The option requiring that the “PIN to be entered
each time the phone is switched on” was enabled.
You must enter your PIN and then disable this
option if required.
Enter PUK
The PIN code was entered incorrectly three times
in succession and the phone is now blocked. Enter
the PUK supplied by your network operator.
“No service” is displayed
 The network connection was lost. You may be in
a weak signal area (in a tunnel or surrounded by
buildings). Move to a different location and try
again.
You have entered a number but it was not
dialed
 Have you pressed the Send Key?
 Are you accessing the right cellular network?
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