User's Manual

117
Picture 98- Web capture
User may examine the packets with a packet analyzer or send it to Fanvil support
mailbox.
12.6 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the
log information of the phone, the user can login the phone web page, open the page
[Device log], click the [Start] button, follow the steps of the problem until the problem
appears, and then click the [End] button, [Save] to local analysis or send the log to the
technician to locate the problem.
12.7 Common Trouble Cases
Table 33 - Trouble Cases
Trouble Case
Solution
Device could not boot up
1. The device is powered by external power supply via power
adapter or PoE switch. Please use standard power adapter
provided by Fanvil or PoE switch met with the specification
requirements and check if device is well connected to power
source.
2. If you saw “POST MODE” on the device screen, the device
system image has been damaged. Please contact location
technical support to help you restore the phone system.
Device could not register to a
service provider
1. Please check if device is well connected to the network. The
network Ethernet cable should be connected to the
[Network] port NOT the [PC] port.
2. Please check if the device has an IP address. Check the system
information, if the IP displays “Negotiating…”, the device does not
have an IP address. Please check if the network configurations is
correct.
3. If network connection is fine, please check again your line
configurations. If all configurations are correct, please kindly