User Manual

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10 Trouble Shooting
When the device does not work properly, users may try the following methods to recover the device or
gather relative information and send an issue report to support.
10.1 Upgrade to the latest software
Manufacturer will keep publishing software update to fix bugs and improve device features. The device
will check for new software release on manufacturer cloud server automatically and periodically.
10.2 Reset Device to Factory Default
Reset Device to Factory Default will erase all user’s configuration, preference, database and profiles on
the device and restore the device back to the state as factory default.
To perform a factory default reset, user should [system] -> [configurations]. Then choose [Reset to
factory Default] and click [Reset], and confirm the action by [OK]. The device will be rebooted into a clean
factory default state.
10.3 Network Packets Capture
Sometimes it is helpful to dump the network packets of the device for issue identification. To get the
packets dump of the device, user needs to log in the device web portal, open page [System] -> [Tools] and
click [Start] in “Network Packets Capture” section. A pop-up message will be prompt to ask user to save the
capture file. User then should perform relevant operations such as activate/deactivate line or making phone
calls and click [Stop] button in the web page when operation finished. The network packets of the device
during the period have been dumped to the saved file. User may examine the packets with a packet analyzer
or send it to support.