User Manual J4G
Revision History Document VER Firmware VER Explanation Time V1.0 1.0.
Directory Directory................................................................................................................................................................................ 3 1 Picture..................................................................................................................................................................................8 2 Table.....................................................................................................................
9.7 Callback............................................................................................................................................................... 39 9.8 Mute......................................................................................................................................................................40 9.8.1 Mute the Call.............................................................................................................................................
10.9 SIP Hotspot.......................................................................................................................................................68 11 Phone Settings.............................................................................................................................................................71 11.1 Basic Settings..................................................................................................................................................
11.7.6 Factory Reset.......................................................................................................................................... 95 12 Web Configurations....................................................................................................................................................96 12.1 Web Page Authentication...............................................................................................................................96 12.
13.28 Security >> Trust Certificates.................................................................................................................... 120 13.29 Security >> Device Certificates.................................................................................................................121 13.30 Security >> Firewall.....................................................................................................................................121 13.31 Device Log >> Device Log........
1 Picture Picture 1 - Device installation.........................................................................................................................18 Picture 2 - Desktop to wall-mounted ............................................................................................................18 Picture 3 - Connecting to the Device............................................................................................................ 19 Picture 4 - Instruction of Keypad............
Picture 37 - Set call forward............................................................................................................................45 Picture 38 - Transfer interface........................................................................................................................ 45 Picture 39 - Semi-Attended transfer..............................................................................................................46 Picture 40 - Attended transfer................
Picture 75 - Enable SCA................................................................................................................................. 65 Picture 76 - Set Private Hold Function Key................................................................................................. 65 Picture 77 - SMS icon...................................................................................................................................... 67 Picture 77 - New Voice Message Notification....
Picture 113 - DHCP network mode................................................................................................................85 Picture 114 - PPPoE network mode.............................................................................................................. 86 Picture 115 - Static IP network mode............................................................................................................ 86 Picture 116 - IPv6 Static IP network mode........................
2 Table Table 1 - Hardware Port Description.............................................................................................................19 Table 2 - Keypad Icons....................................................................................................................................20 Table 3 - Status Prompt and Notification Icons........................................................................................... 20 Table 4 - DSSKEY Icon...............................
3 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
4 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause damage to the phone and affect the behavior or induce noise. Before using the external power supply in the package, please check the home power voltage. Inaccurate power voltage may cause fire and damage.
5 Overview 5.1 Overview J4G are a kind of telephones designed for small and medium-sized enterprises and families. J4G greatly improve enterprise production efficiency with advanced design, high cost performance, paperless office tool. It is not only a desktop phone, but also an elegant article that puts in the sitting room or office.
5.
6 Desktop Installation 6.1 PoE and the use of external power adapters The devices support two power supply modes from external power adapter or over Ethernet (PoE) complied switch. PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
6.2 Desktop and wall mounted method The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please follow the instructions in the picture below to install the phone. Picture 1 - Device installation If the phone is mounted on the wall, please follow the instructions below to install it.
Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture below.
7 Appendix Table 7.
Missed calls SMS New voice message waiting Do-Not-Disturb inactivated on Phone Call forward activated Auto-answering activated Hands-free (HF) Mode Headphone (HP) Mode Handset (HS) Mode Mute Microphone The Voice quality of calling The Voice encryption of calling Speech High Definition Record SIP Hotspot Bluetooth Wi-Fi USB Insert USB overload 21 / 126
Table 4 - DSSKEY Icon Side key Icon Description BLF/New call BLF/XFER BLF/AXFER BLF/Conference BLF/DTMF Presence Voice Message Speed Dial Intercom Call Park Call Forward Keyevent URI BLF List MCAST Paging None for Memory Key 22 / 126
None for DSSKEY Line Key DTMF 7.2 Appendix II - Keyboard character query table Table 5 - Look-up Table of Characters Mode Icon Text Mode Numeric Key Button 1 2 3 4 5 6 7 8 9 0 ＊ Lower Case Alphabets # 1 2 3 4 5 6 7 8 9 0 ＊ # Characters Of Each Press 1 2 3 4 5 6 7 8 9 0 *.+ # @:;()<> abc def ghi jkl mno pqrs tuv wxyz (space) .
Upper Case Alphabets 1 2 3 4 5 6 7 8 9 0 ＊ Mixed type input # 1 2 3 4 5 6 7 8 9 0 ＊ # @:;()<> ABC DEF GHI JKL MNO PQRS TUV WZYX (space) .,*/+-:_= # ^!&$% 1 2abcAB C 3defDEF 4ghIGHI 5jklJKL 6mnoMNO 7pqrsPQRS 8tuvTUV 9wzyxWZYX 0 .
7.3 Appendix III –LED Definition Table 6 - DSS KEY LED State Type Line Key BLF Presence DND MWI LED Light State Off Line inactive Green On Line ready (Registered) Green Blinking Ringing Red Blinking Line is trying to register Red Blinking Line error (Registration failure) Red On Dialing/Line in use (Talking) Yellow Blinking Call holding Green On Subscription number is idle. Red On Subscription number is busy. Red On Subscription number is dialing.
8 Introduction to the User 8.1 Instruction of Keypad Picture 4 - Instruction of Keypad The picture above shows the keypad layout of the phone. Each button provides its own specific function. Users can refer to the instructions for the keys in the illustration in this section to operate the phone.
customize the function. 5 ○ Line key Default to line 1/ line 2, support the custom configuration of DSS key. In the standby state of ringing and the ringing configuration 6 ○ Volume Up/DownKey interface, press this button to increase/reduce the ring volume; Press this button to increase/lower the volume on the call or volume adjustment screen. 7 ○ Mute Key During a call, the user can press this key to mute the microphone.
will be opened in handset. Otherwise, the audio channel will be opened in hands-free speaker or headphone. 8.3 Idle Screen Picture 5 - Screen layout/default home screen The image above shows the default standby screen, which is the user interface most of the time. The upper half of the home screen shows the status of the device, information and data that can be edited (such as voice messages, missed calls, auto answer, do not disturb, lock status, network connection status, etc.).
8.
Picture 8 - WEB phone status 8.5 Web Management Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. The user can check the IP address of the phone by pressing [Menu] >> [Status]. Picture 9 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin".
NOTICE! If user saw a ‘WAN Disconnected’ icon flashing in the middle of screen, it means the network cable was not correctly connected to the device’s network port. Please check the cable is connected correctly to the device and to the network switch, router, or modem.
The parameters and screens are listed in below pictures.
9 Basic Function 9.1 Making Phone Calls Default Line The device provides twenty line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner. To change the default line, user can press left/right navigator buttons to switch between two lines.
Picture 13 - Enable voice channel dialing Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, then turn on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout.
9.2 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 16 - Answering calls User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject] button. Talking 9.2.
9.2.2 Make / Receive Second Call The device can support up to two concurrent calls. When there is already a call established, user can still answer another incoming call on either lines or make a second call on either lines. Second Incoming Call When there is another incoming call during talking a phone call, this call will be waiting for user to answer. User will see the call message in the middle of current screen.
button. Ending One Call User may hang up the current talking call by closing the audio channel or press [End] button. The device will return to single call mode in holding state. 9.3 End of the Call After the user finishes the call, the user can put the handle back on the phone, press the hands-free button or Softkey [End] key to close the voice channel and end the call.
9.6 Auto-Answering User may turn on the auto-answering mode on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis. The user can start the automatic answer function in the telephone interface or the webpage interface.
Picture 23 - Web page to start auto-answering 9.7 Callback The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "can't process".
Picture 25 - Set the callback key on the web page 9.8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ringtone automatically when there is an incoming call. Mute mode can be turned on in all call modes (handles, headphones or hands-free). 9.8.
Picture 27 - Ringing mute Cancel ring tone mute: On the standby or incoming call screen, press the mute button again up cancel ring tone mute，no longer shows mute icon in upper right corner after cancel or volume .The phone mute icon is off 9.9 Call Hold/Resume The user can press the [Hold] button to maintain the current call, and this button will become the [ Resume ] button, and the user can press the "resume" button to restore the call. Picture 28 - Call hold interface 9.
Picture 29 - Enable DND If the user wants to enable/disable the uninterrupted function on a specific line, the user can set the uninterrupted function on the page of configuring the line. 1) Press [Menu] >> [Features] >> [DND] button, Enter the [DND] to edit the interface. 2) Click the left/right navigation button to select the line to adjust the mode and state of "do not disturb", and then press the [OK] button to save.
line), and DND timing function. Picture 32 - DND Settings The user turns on the DND for a specific route on the web page：Enter [Line] >> [SIP], select a [Line] >> [Basic settings], and enable DND. Picture 33 - Line DND 9.11 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line.
Picture 34 - Select the line to set up call forwarding 2) Select the call forward type by pressing the up/down navigation button. Click [OK] to configure call forwarding and delay time. Picture 35 - Select call forward type 3) Select enable/disable by pressing the left/right navigation button. Picture 36 - Enable call forwarding and configure the call forwarding number 4) Browse the parameters set by the up/down navigation key and enter the required information.
Picture 37 - Set call forward 9.12 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are three way to transfer the call, blind transfer, attended transfer and Semi-Attended transfer. Blind transfer: No need to negotiate with the other side, directly transfer the call to the other side. Semi-Attended transfer: When you hear the ring back, transfer the call to the other party.
transfer. Picture 39 - Semi-Attended transfer 9.12.3 Attended transfer Attendance transfer is also known as "courtesy mode", which is to transfer the call by calling the other party and waiting for the other party to answer the call. The same procedure to calling. In dual call mode, press the "transfer" button to transfer the first call to the second call. Picture 40 - Attended transfer 9.13 Call Waiting Enable call waiting: new calls can be accepted during a call.
Picture 41 - Call waiting setting WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings], enable/disable call waiting and call waiting tone. Picture 42 - Web call waiting setting Picture 43 - Web call waiting tone setting 9.14 Conference 9.14.1 Local Conference To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings].
Picture 44 - Local conference setting Two ways to create a local conference: 1） The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists.
as shown in the figure: Picture 47 - Network conference Method to join a network conference: Multi-party call number of network conference room and enter the password then all enter the conference room. The two phones have established common calls. Press the conference button to invite new members to the conference. Follow the voice prompt to operate. Note: the upper limit of the number of participants in the network conference varies according to the server. 9.
Picture 48 - Phone set call park Picture 49 - WEB set call park 9.16 Pick Up Pick up requires server support. Consult your system administrator for support. You can use the Pick Up function to answer incoming calls from other users. The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code. Phone interface: press [Menu] >> [Basic Settings] >> [Keyboard Settings] >> [DSS Key Settings], select the function key to set.
Picture 50 - Phone pick up settin Picture 51 - WEB pick up setting 9.17 Anonymous Call 9.17.1 Anonymous Call The phone can set up anonymous calls to hide the calling number and the calling name. You can see anonymity in the context of [Menu] >> [System] >> [Accounts] >> [Advanced]. The default is none, which is off, and RFC3323 and RFC3325 are optional. Select any one to open the anonymous call.
page can only take effect on the SIP1 line. Picture 53 - Enable Anonymous web page call The following is a transcript of an anonymous call received by the phone. Picture 54 - Anonymous call log 9.17.2 Ban Anonymous Call The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be displayed.
On the web page [Line] >> [SIP] >> [Advanced Settings], also can disable anonymous calls. The setup to disable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 page can only take effect on the SIP1 line. Picture 56 - Page Settings blocking anonymous call 9.18 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, earphone, etc.
Picture 58 - Hotline set up on webpage 9.19 Emergency Call The emergency call function is used to et the corresponding emergency call number on the phone after enabling the keypad lock. You can also call emergency services when your phone is locked. 1) Configure the emergency call number: log in the phone page, enter the [Phone Settings] >> [Function Settings]>> [Basic Settings]page, set up the emergency call code, if you need to set up more than one emergency call code, please use ", "to separate.
Picture 60 - Dial the emergency number 55 / 126
10 Advance Function 10.1 BLF (Busy Lamp Field) Configure the BLF Functionality 10.1.1 Page interface: log in the phone page, enter the [Function key] >> [Function key] page, select a DSS key, set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number to be subscribed, set the corresponding SIP line. The pickup number is provided by the server. The specific usage refers to 8.16 Pick up.
BLF/NEW Pressing the BLF key while standby to CALL dial the subscriber number. BLF/BXFER BLF/AXFER Pressing the BLF key while standby to dial the subscriber number. Pressing the BLF key while standby to dial the subscriber number. BLF/Confere Pressing the BLF key while standby to nce dial the subscriber number. When you press this BLF key while talking to another user, you create a new call along with the subscribed number.
this point, press the BLF button to answer the incoming call from the subscribed number. 10.2 BLF List BLF List Key is to put the number to be subscribed into a group on the server side, and the phone uses the URL of this group to make unified subscription. The specific information, number, name and status of each number can be resolved based on notify sent from the server. The unoccupied Memory Key is then set as the BLF List Key.
10.3.1 Local Record ( USB flash disk ) The local recording must be mounted on a usb flash drive to support recording, so the device needs to support a usb flash drive. Please refer to 4.2 hardware description for the supported model. When using local recording, it is necessary to start recording on the phone page [Application] >> [Manage recording], select the local type and set the voice coding.
Picture 66 - Web server recording 10.3.3 SIP INFO Record The phone is registered with a server that supports SIP INFO recording. After registering the account, check the recording module of [Application] >> [Manage recording] to open the recording, and the recording type is SIP INFO. Picture 67 - Web SIP info recording 10.
Picture 68 - Configure the agent account in normal mode Picture 69 - Configure the proxy account-hotel Guest mode Table 10 - Agency mode Parameter Description Normal mode Number Set the proxy account number. User Set the proxy account number to verify the user name. Password Set the proxy account number to verify the password. Line Select the SIP line. CallLog Users can choose to save all types, or delete. Hotel Guest mode Number Set the proxy account number.
the SIP account. 3） Click Unregister and the phone retains the user name and password, and logs out of the SIP account. Picture 70 - Agent logon page 10.5 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom.
10.6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.
multiple terminals. Picture 73 - Register BroadSoft account After the phone set registers with the BroadSoft server, a server type needs to be set. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings] and set Specific Server Type to BroadSoft, as shown in the following figure. Picture 74 - Set BroadSoft server If a phone needs to enable the SCA function.
registered line is the private line. Picture 75 - Enable SCA After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared Call Appearance on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Understand the call status by referring to 6.3 Appendix III –LED . To facilitate private hold, configure keys whose DSS Key is Private Hold on the Function Key page.
Table 13 - LED Status of SCA 3) State&Direction Local Remote Idle Off Off Seized Steady green Steady red Progressing (outgoing call) Steady green Steady red Alerting (incoming call) Fast blinking green Fast blinking green Active Steady green Steady red Public Held (hold) Slow blinking green Slow blinking red Held-private (private hold) Slow blinking yellow Steady red Bridge-active (Barge-in) Steady green Steady red Bridge-held Steady green Steady red Shared Call Appearance(SC
Picture 77 - SMS icon Send messages: Go to [Menu] >> [Message] >> [SMS]. Users can create new messages, select lines and send numbers. After editing is completed, click Send. View SMS: Use the navigation keys to select the standby icon [message] After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the unread message and press [OK] to read the unread message. Reply to SMS: Use the navigation keys to select the standby icon [Message].
is configured, the user can retrieve the voicemail of the default line. When the phone is in the default standby state, The Side Key is pre-installed with a voice message shortcut key - [MWI] key. Press [MWI] to open the voice message configuration interface, and select the line to be configured by pressing the up/down navigation buttons. Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save the configuration.
Picture 81 - Register SIP account Table 14 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table SIP hotspot Enable hotspot Mode Monitor Type Monitor Address Remote Port Device Table which connected to your phone. If your phone is set to “SIP hotspot client”, Device Table will display as Server Device Table which you can connect to. Set it to be Enable to enable the feature.
Picture 82 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot. Picture 83 - SIP hotspot client configuration As the hotspot server, the default extension number is 0.
11 Phone Settings 11.1 11.1.1 Basic Settings Language The user can set the phone language through the phone interface and web interface. Phone end: After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Menu] >> [Basic] >> [Language] Settings, as shown in the figure.
shown in the figure: Picture 85 - Set time & date on phone Web end: Log in to the phone webpage and enter [Phone Settings] >> [Time/Date] , as shown in the figure: Picture 87 - Set time & date on webpage Table 15 - Time Settings Parameters Parameters Description Auto/Manual Mode Auto: Enable network time synchronization via SNTP protocol, default enabled. Manual: User can modify data manually.
MON, 1 JAN Monday, 1 January MON, JAN 1 Monday, January 1 DD-MM-YY DD-MM-YYYY MM-DD-YY MM-DD-YYYY YY-MM-DD YYYY-MM-DD Separator Choose the separator between year and moth and day 12-Hour Clock Display the clock in 12-hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 11.1.3 Screen The user can set the phone screen parameters through both of the phone interface and web interface.
Picture 89 - Page screen Settings 11.1.3.2 Screen Saver Press [Screen Settings] to find the [Screen protection] button, press [left] / [right] button to open/close the screen protection, set the timeout time, the default is 15S, after completion, press [OK] button to save. After saving, return to standby mode and enter the screen saver after 15s, as follows: Picture 90 - Phone screen saver 11.1.
volume for different mode. Save the adjustment by pressing [OK] when done. 11.1.6 Greeting Words When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Greeting Words] item. Press [OK] to enter the setting interface to edit the Greetings Words. Save the adjustment by pressing [OK] when done.
Picture 92 - Local Phone book When there are contact records in the phone book, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigator keys. The record indicator tells user which contact is currently focused. User may check the contact’s information by pressing [OK] button. 11.2.1.
11.2.1.2 Add / Edit / Delete Group By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group. To add a group, press [Add Group] button. To delete a group, press [Option] >> [Delete] button. To edit a group, press [Edit] button. The Number behind the group name means the total contacts number of selected groups. Picture 94 - Group List 11.2.1.
Picture 96 - Add Contacts in a Group 11.2.2 Blacklist The device Support blacklist, such as the number added to the blacklist, the number of calls directly refused to the end, the end of the phone shows no incoming calls. (Blacklisted Numbers can be called out normally) There are multiple ways to add a number to Blacklist on X210 device. It can be added directly on [Menu] >> [Contact] >> [Blacklist]. Select any number in the phone book (both local and network) for configuration addition.
11.2.3 11.2.3.1 Cloud Phone Book Configure Cloud Phone book Cloud phonebook allows user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon.
Picture 101 - Browsing Contacts in Cloud Phone book 11.3 Call Log The phone can store the call record (the quantity of storage varies according to different specifications). The user can press [CallLog] to open the call record and check the records of all incoming calls, outgoing calls and missed calls. In the call logs interface, user may browse the call logs with up/down navigator keys. Each call log record is presented with ‘call type’ and ‘call party number / name’.
Forward Call Log - Picture 103 - Filter call record types 11.4 Function Key Users can use the page switch key to switch DSS display pages quickly. In addition, the user can also long press each DSS key to modify the corresponding key Settings.
Webpage interface: [Function key] >> [Function key]. Picture 105 - DSS settings Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix. More detailed information refers to 12.23 Function Key and 6.3 Appendix III –LED Definition . 11.5 Wi-Fi The device supports wireless Internet access and requires the use of a USB wi-fi adapter specified by location;Therefore, the device needs to support U disk.
11.6 11.6.1 Headset Wired Headset The device supports wired earphone with RJ9 interface, which can play incoming call sound and talk with earphone. After the phone is connected to the headset, the default DSS key of headset will be green light which indicating that the headset can be used normally. On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the ring tone for headset. Picture 107 - Headset function settings 11.6.
Select Bluetooth, and use the left and right keys to enable Bluetooth. Select Paired Device. If no paired is displayed, press [Scan] key to search and select the scanned device to connect. Picture 109 - Bluetooth Settings Screen The use of Bluetooth headset can be divided into three types: call answering; Hang up; Bluetooth redial. call answering When the Bluetooth headset is connected to the phone, the incoming call can be answered by pressing the Bluetooth answer button.
Users who want to configure more options should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options. Picture 111 - Configure Advanced Line Options 11.7.2 11.7.2.1 Network Settings Network Settings IP Mode There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6. User could select available mode via “<” or “>”. The selected IP mode will be activated after pressing [OK] button.
When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default. “Enable” means phone will get DNS address from DHCP server and “disable” means not. Use DHCP time: It is disabled as default. “Enable” to manage the time of get DNS address from DHCP server and “disable” means not. Picture 114 - PPPoE network mode When using PPPoE, phone will get the IP address from PPPoE server. Username: PPPoE user name. Password: PPPoE password.
Picture 116 - IPv6 Static IP network mode 11.7.2.2 QoS & VLAN LLDP Link Layer Discovery Protocol. LLDP is a vendor independent link layer protocol used by network devices for advertising their identity, capabilities to neighbors on a LAN segment. Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP learn feature to apply the VLAN ID from VLAN switch to phone its self. CDP Cisco Discovery Protocol.
VPN server. For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and OpenVPN. The VPN connection must be configured and started (or stopped) from the device web portal. L2TP NOTICE! The device only supports non-encrypted basic authentication and non-encrypted data tunneling. For users who need data encryption, please use OpenVPN instead.
Picture 117 - The phone configures the web server type 11.7.3 Set The Secret Key When the device is in the default standby mode, Select [Menu] >> [Advanced setting], and enter it via [Confirm] or [OK] button. As default, the Advance setting password is 123. User will see the follow page after menu – Advanced setting – Security. Picture 118 - Keypad lock password Menu password is the permission for accessing the advanced setting. [Current password] is the password user configured before.
User could only set to enable or disable the keyboard password in LCD screen. Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no menu password configuration before, it is 123 as default. If the menu password is correct, phone will go to keyboard password interface. As default, the keyboard password is disabled. When it is enabled, the keyboard will be locked after timeout. If user does not configure the keyboard lock time, (it is 0 as default).
LCD: [Menu] >> [Advanced setting] >> [Maintenance] >> [Auto Provision]. Picture 123 - Phone auto provision settings The devices support SIP PnP, DHCP options, Static provision, TR069.
DHCP option 66 | DHCP option 43, 3 methods to get the provision URL. The default is Option 66. Custom Option Value Enable DHCP Option 120 Custom Option value is allowed from 128 to 254. The option value must be same as server define. Use Option120 to get the SIP server address from DHCP server. SIP Plug and Play (PnP) Whether enable PnP or not. If PnP is enable, phone will send a SIP Enable SIP PnP SUBSCRIBE message with broadcast method.
STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 11.7.5 Firmware Upgrade Web page: Login phone web page, go to [System] >> [Upgrade]. Picture 124 - Web page firmware upgrade LCD interface: go to [Menu] >> [Advanced setting] >> [Firmware Upgrade] .
Server Firmware Version It will show Server Firmware Version. If there is a new version txt and new software firmware on the server, the page will display version information and upgrade button will [Upgrade] button become available; Click [Upgrade] button to upgrade the new firmware. When there is a corresponding TXT file and version on the server New version description side, the TXT and version information will be displayed under the new information version description information.
Picture 126 - Firmware upgrade 11.7.6 Factory Reset The phone is in default standby mode. Press [Menu] to find [Advanced Settings], and press [OK]. Press [Advanced Settings] to enter the password (default password is 123) to enter the interface. Press the [Restore factory Settings] button to select the file to be cleared. Press [OK] to clear after completion. When you select clear configuration file and clear all, the phone will restart automatically after clearing.
12 Web Configurations 12.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 12.
DSS Key: DSS Key configuration Clear Data Tables Select the local data table to be cleared, all selected by default. Reset Phone The phone data will be cleared, including configuration and database tables. 12.5 System >> Upgrade Upgrade the phone software version, customized ringtone, background, DSS Key icon, etc., can also be upgraded to delete the file. Ring tone support “.wav” format. 12.
13 Network >> Basic This page allows users to configure network connection types and parameters. 13.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 127 - Service Port Settings Table 19 - Service port Parameter Web Server Type Web Logon Timeout Web auto login Reboot to take effect after settings. Optionally, the web page login is HTTP/HTTPS.
phone service. For configuration, query the 10.7 advanced Settings. 13.4 Line >> SIP Configure the Line service configuration on this page. Table 20 - Line configuration on the web page Parameters Description Register Settings Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Activate Whether the service of the line is activated Username Enter the username of the service account.
Call Forward Unconditional Call Forward Number for Unconditional Call Forward on Busy Call Forward Number for Busy Enable unconditional call forward, all incoming calls will be forwarded to the number specified in the next field Set the number of unconditional call forward Enable call forward on busy, when the phone is busy, any incoming call will be forwarded to the number specified in the next field. Set the number of call forward on busy .
Message enabled, the device will receive notification from the server if there is voice message waiting on the server Use VPN Set the line to use VPN restrict route Use STUN Set the line to use STUN for NAT traversal Enable Failback Whether to switch to the primary server when it is available. Failback Interval Signal Failback Signal Retry Counts Codecs Settings Video Codecs A Register message is used to periodically detect the time interval for the availability of the main Proxy.
Call Waiting Off Code Set the feature code to dial to the server Send Anonymous On Code Set the feature code to dial to the server Send Anonymous Off Code Set the feature code to dial to the server SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted Set the line to enable call ending by session timer refreshment.
Enable Strict Proxy Enables the use of strict routing. When the phone receives packets from the server，it will use the source IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Name Whether to add quote in display name, i.e.
Local SIP Port 13.5 Modify the phone SIP port. Line >> SIP Hotspot Please refer to 9.9 SIP Hotspot. 13.
Add dialing rules: Picture 129 - Custom setting of dial - up rules Table 22 - Dial - up rule configuration table Parameters Description There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer Dial rule rules. In prefix matching, only part of the number is entered followed by T. The mapping with then take place whenever these digits are dialed. Prefix mode supports a maximum of 30 digits.
This feature allows the user to create rules to make dialing easier. There are several different options for dial rules. The examples below will show how this can be used. Example 1: All Substitution -- Assume that it can make a direct IP call to IP address 172.168.2.208. Using this feature, 123 can be substituted for 172.168.2.208. Picture 130 - Dial rules table (1) Example 2: Partial Substitution -- To dial a long distance call to Beijing requires dialing area code 010 before the local phone number.
TLS Certification File 13.8 Upload or delete the TLS certification file used for encrypted SIP transmission. Line >> RTCP-XR RTCP-XR mode is based on RFC3611 (RTP Control Extended Report), which can measure and evaluate network packet loss, delay and voice quality by sending RTCP-XR packets. Table 24 - VQ RTCP-XR Settings Parameters Description VQ RTCP-XR Settings VQ RTCP-XR Session Report VQ report on whether session mode is enabled or not.
mode Specify Auto Onhook time, the phone will hang up and return to the idle Auto Onhook Time automatically after Auto Hand down time at hands-free mode, and play dial tone Auto Onhook time at handset mode Ring for Headset Auto Headset Enable Silent Mode Disable Mute for Ring Enable Default Line Enable Ring for Handset by selecting it, the phone plays ring tone from handset.
LDAP Search Emergency Call Number Select from with one LDAP for search Configure the Emergency Call Number. Despite the keyboard is locked, you can dial the emergency call number Set the device to accept Active URI command from specific IP address. Restrict Active URI Source IP More details please refer to this link http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3641fe81a 5.
Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge by selecting it, the phone auto answers the Enable Intercom Barge intercom call during a call.
Popup Display SMS Popup popup prompt when the WIFI adapter is closed. It is on by default. There is popup prompt for unread messages after opening, and there is no popup prompt when closing. It is opened by default. When the handle is not hung back after opening, registration fails, IP Display Other Popup acquisition fails, Tr069 connection fails and other abnormalities, there will be popup prompt when it is opened; otherwise, there will be no prompt when it is closed, and it will be opened by default.
EHS Type EHS headset is available after enabling. RTP Control Protocol(RTCP) Settings CNAME user Set CNAME user CNAME host Set CNAME host RTP Settings RTP keep alive Hold the call and send the packet after 30s Alert Info Ring Settings Value Set the value to specify the ring type. Ring Type Type1-Type9 13.11 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group.
Primary Time Server Set primary time server address Set secondary time server address, when primary server is not Secondary Time Server reachable, the device will try to connect to secondary time server to get time synchronization.
Picture 132 - Tone settings on the web 13.15 Phone settings >> Advanced User can configure the advanced configuration settings in this page. Screen Configuration. Enable Energy Saving Backlight Time LCD Menu Password Settings. The password is 123 by default. Keyboard Lock Settings. Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are ‘VOIP PHONE’. 13.
Similarly, user can select multiple users and add them into blacklist by click “Add to Blacklist” button. 13.17 Phonebook >> Cloud phonebook Cloud Phonebook User can configure up to 8 cloud phonebooks. Each cloud phonebook must be configured with an URL where an XML phonebook is stored. The URL may be based on HTTP/HTTPs or FTP protocol with or without authentication. If authentication is required, user must configure the username and password.
Picture 133 - Web cloud phone book Settings 13.18 Phonebook >> Call List Restricted Incoming Calls： It is similar like a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the list. Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Numbers with this prefix. Allowed Incoming Calls： When DND is enabled, the incoming call number can still be called.
contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forward call). The user can also save the number in the call record to his/her phone book or add it to the blacklist/whitelist. Users can also dial the web page by clicking on the number in the call log. Users can also download call records conditionally and save them locally. 13.
13.23 Function Key >> Side Key Side Key is a Key on both sides of the screen that functions as a shortcut Key. The default configuration is line Key, which can be customized in the webpage. For Side Key function and Settings, please refer to 12.23 Function Key Settings. 13.24 Function Key >> Softkey The User Settings mode and display style, display page.
Call Log/Clear/Missed/Dialed/Pause/Headset/Video/Audio/Remote XML/DSS Key Trying End/Release/Headset/DSS Key Hold/Transfer/Conference/End/Answer/Forward/Mute/Next call/New call/Prev Waiting call/Reject/Release/Headset/Listen/ Video/Audio/DSS Key 13.25 Function Key >> Advanced One key transfer: for example, set the memory key 4370. Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370.
Picture 135 - Web Filter settings Picture 136 - Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. If the user wants to delete, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect.
Picture 137 - Certificate of settings 13.29 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 138 - Device certificate setting 13.
The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security. Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule.
Picture 141 - Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 13.31 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. See 13.6 Get log information.
14 Trouble Shooting When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to manufacturer technical support mailbox. 14.1 Get Device System Information Users can get information by pressing the [Menu] >> [Status] option in the phone.The following information will be provided: The network information Equipment information (model, software and hardware version), etc. 14.
14.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in “Network Packets Capture” section. A pop-up message will be prompt to ask user to save the capture file.
1. Please check if device is well connected to the network. The network Ethernet cable should be connected to the [Network] port NOT the [PC] port. If the cable is not well connected to the network icon [WAN disconnected] will be flashing in the middle of the screen. Device could not register to a 2. Please check if the device has an IP address. Check the system service provider information, if the IP displays “Negotiating…”, the device does not have an IP address.
