Config Guide

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Picture 145 - Screenshot
14.5 Network Packets Capture
Sometimes it is helpful to dump the network packets of the device for issue identification.
To get the packets dump of the device, user needs to log in the device web portal, open
page [System] >> [Tools] and click [Start] in “Network Packets Capture” section. A
pop-up message will be prompt to ask user to save the capture file. User then should
perform relevant operations such as activate/deactivate line or making phone calls and
click [Stop] button in the web page when operation finished. The network packets of the
device during the period have been dumped to the saved file.
Picture 146 - Web capture
User may examine the packets with a packet analyzer or send it to Fanvil support
mailbox.
14.6 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the
log information of the phone, the user can log in the phone web page, open the page
[Device log], click the [Start] button, follow the steps of the problem until the problem