User's Manual

Table Of Contents
Picture 132 - Web capture
User may examine the packets with a packet analyzer or send it to Fanvil support
mailbox.
13.6 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the
log information of the phone, the user can log in the phone web page, open the page
[Device log], click the [Start] button, follow the steps of the problem until the problem
appears, and then click the [End] button, [Save] to local analysis or send the log to the
technician to locate the problem.
13.7 Common Trouble Cases
Table 34 - Trouble Cases
Trouble Case Solution
Device could not boot up 1. The
device is powered by external power supply via power
adapter or PoE switch. Please use standard power adapter
provided by Fanvil or PoE switch met with the specification
requirements and check if device is well connected to power
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