User Manual

7
Other Questions Continued
• What if I am a distributor or sell my products online, but also sell locally to the public?
- If you are a distributor or online merchant who sells locally to the public, your website must indicate
a brick-and-mortar location where the general public is able to visit to purchase the product or
service onsite. An interior photo indicating the dedicated commercial space must also be included
with the application.
• What does it mean that businesses with multiple locations may only apply for one grant?
- If your business is part of a chain i.e., you have your own incorporation but share a common name
and are listed on a common website that indicates your location is one of many locations, then only
one location or the head oce location can apply for the grant.
•
I applied previously but was denied due to location. Can I re-apply?
- Ye s , you won’t need to complete the Digital Assessment, but you will need to complete the pre-
qualication quiz, the online training, and submit your application which includes your Digital
Transformation Plan. Login to your DMS account to proceed with the application process.
• What if I apply using my trade name but my Articles of Incorporation and/or my business number
have a dierent name?
- You must provide documentation that ties both names together i.e., Master Business License,
banking document, utility bill.
• I would like to spend the grant funds on marketing. Would print ads be an eligible expense?
- No, print advertising in magazines and newspapers, printed menus, table cards, business cards
are NOT eligible expenses. Even if you are referencing your website, Facebook page, Instagram or
#followme, it is not considered an eligible ‘digital’ expense.
• I would like to spend the grant funds on a month-to-month software subscription and/or
month-to-month social media advertising. How much should I budget?
- If you can pay for year or more in advance, you can budget for the full cost of that software
subscription. For all other month-to-month costs, you can include up to six (6) months worth of the
subscription or advertising cost in your budget.
• If I have questions, who do I speak to, DMS or OBIAA?
- OBIAA is responsible for the Ontario Grants Program and each applicant is assigned a Grant
Coordinator. You can reach out to them or send your questions to [e-mail].
DTG 2022 Program Guidelines and FAQs
Continued