User Manual

ManualsBrandsFAQs ManualsOtherFAQs How do I turn on my ITM transponder?

Getting Started

How do I turn on my ITM transponder?

• Mercedes instructions

I enrolled. When can I start using toll roads?

It takes about 48 hours for your enrollment to reach the tolling authorities we work with. Until

then, use your existing transponder or pay cash. If you opted into SMS, we will text you when your

account is ready for use.

I already have transponders. What should I do?

Cancel or update any existing accounts with tolling authorities and return any transponders. If you

have other vehicles on the account, you can keep the account open, but be sure to remove your

ITM-equipped vehicle. This will prevent double billing or other potential issues related to having a

single vehicle on multiple accounts.

How do I know that the transponder is working?

Toll is posted to Payviam overnight from the toll authority, the best way to know that the device

is working is to log into my.payviam.com the day after you drove on a toll road and navigate to

Usage. There you can see the most recent tolls. In some cases, the toll will appear 48 hours after it

was incurred.

I selected single zone coverage. How will my preferred zone be selected?

If single zone coverage was available to you upon enrollment (only available on Audi) you can

travel in any region for seven days after activation. Upon completion of this grace period, you will

be automatically enrolled within the rst zone in which toll is captured. If you would like to select

or change your preferred zone, please contact Payviam customer service at 1-888-725-1012

or support@payviam.com.

Summary of content (9 pages)

PAGE 1
Getting Started How do I turn on my ITM transponder? • Mercedes instructions I enrolled. When can I start using toll roads? It takes about 48 hours for your enrollment to reach the tolling authorities we work with. Until then, use your existing transponder or pay cash. If you opted into SMS, we will text you when your account is ready for use. I already have transponders. What should I do? Cancel or update any existing accounts with tolling authorities and return any transponders.
PAGE 2
Frequently Asked Questions What rates am I charged? On most toll roads you will receive the electronic toll rate. Most roads covered by EZ Pass will be charged the out-of-state toll rate except for Pennsylvania, where the the electronic rate is applied. Washington State and Colorado: Toll by plate is in effect for these States. In CO you will receive the electronic/transponder rate. In WA the rate charged is the electronic rate plus $0.25 per toll. Be sure to update your plate by visiting my.payviam.com.
PAGE 3
I replaced the vehicle or ITM device, or want to add a vehicle. What do I do? For these changes please send an email to support@payviam.com or call 1-888-725-1012. Let us know which make of vehicle you are looking to add so that we may provide specific guidance. Provide the Device#, year make model and license plate of the new vehicle.
PAGE 4
Where can I use HOV lanes? At this time HOV is supported as detailed below. Be sure to follow the HOV guidance of your toll authority regarding vehicle occupancy and time of day. Set your ITM occupancy accordingly. For instructions to set the number of passengers: Florida Virginia Minnesota North Carolina California (no HOV coverage in L.A.
PAGE 5
Toll coverage What coverage do I have? You can find this by logging into my.payviam.com and navigating to the Vehicles section. A map will depict your toll road coverage with Payviam. Do I need other transponders when traveling? Coverage includes every major U.S. toll road. See our coverage map to identify toll roads that are not covered within the Payviam coast-to-coast network.
PAGE 6
Billing Questions How do I update my personal information and billing information? If you enrolled through the OEM mobile app or vehicle dashboard unit, please update your card information there. If you enrolled at ITMsignup.com you can log into the Payviam customer portal at my.payviam.com. In the Portal, personal information can be updated within the Settings menu option by clicking on the My Profile sub-menu option.
PAGE 7
Do toll coverage subscribers receive discounts on their tolls? We are continuously working with tolling authorities to pass along discounts to our customers and will update you as discounts are acquired. What types of payments are accepted? Generally, Payviam accepts Mastercard and Visa. If you enrolled through your vehicles mobile app or vehicle dashboard unit you may have the option to pay with American Express.
PAGE 8
Troubleshooting What happens if the toll plaza fails to read the ITM? If the transponder is not read, which can happen for many reasons such as weather and speed, most tolling authorities will assess toll using your license plate. If your license plate number is not attached to your ITM account in the Payviam system, then you will likely receive a violation directly from the tolling authority by mail.
PAGE 9
What should I do if I think my ITM device is not working? Please follow these instructions to troubleshoot: 1. Verify that the ITM device is toggled on in your vehicle settings. 2. Verify that your license plate is up to date by visiting the Payviam customer portal at my.payviam. com by clicking on the Equipment tab and the Vehicles sub-menu option.