Fargo CardJet™ Professional Series 410 Card Printer/Encoder and Persona CardJet™ C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Fargo CardJet Professional Series 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0), property of Fargo Electronics, Incorporated Copyright 2002, 2003, 2004, 2005, 2006 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America.
RESTRICTED USE ONLY Fargo Electronics, Inc. Introduction to CardJet Reviewing the Notices and Trademark Restrictions Reviewing the Notices The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
RESTRICTED USE ONLY Fargo Electronics, Inc. How to use the manual The CardJet Card Printer User Guide (Rev. 5.0) is, in fact, the troubleshooting and field service manual for both the Professional Series CardJet 410 Card Printer/Encoder and the Persona CardJet C7 Card Printer/Encoder. The manual is designed to provide installers and technicians with quick, efficient lookup of related procedures, components and terms.
RESTRICTED USE ONLY Fargo Electronics, Inc. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below). Caution: • To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
RESTRICTED USE ONLY Fargo Electronics, Inc. Additional Safety Precautions for CardJet Technicians (review carefully) Symbol Critical Instructions for Safety purposes Danger: Before operating the unit, please read the following safety precautions carefully: • Fire or Shock Hazard: Prevent fire or shock hazard by not exposing the unit to rain or moisture. • Electronic Shock: Reduce the risk of electronic shock by not removing the front, top or back Panels. No Operator-serviceable parts inside.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 1: Technician Overview Technicians can review this section for a comprehensive troubleshooting strategy for the two CardJet Card Printers. Technicians can use this strategy to gain expert-level knowledge of the Printer in order to efficiently troubleshooting all aspects of it.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Persona CardJet C7 Card Printer/Encoder The Persona CardJet C7 is a single-sided, inkjet ID Card Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features See the next page. Refer to the Technician Handbook for CardJet Card Printers in this section. Function Description Top Cover Opens to allow access to the Ink Cartridges and Card Path. This cover must be closed in order for the Printer to begin printing. See Opening the Top Cover to the Card Printer on page 27. See CardJet Engineering Drawing R400019 in the appendix.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) See the Cleaning the Ink Cartridges and Ink Cartridge Cradle procedure on page 147. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) Function Description Power button and LED Printer connected to the PC: • The Power button turns the Printer ON and OFF. (Note: When lit, the blue LED light indicates when power is ON.) • Press the Power button to turn the Printer ON and OFF. • The blue LED above the button turns OFF or ON to indicate when power is applied. (Note: This LED will flash when the Printer is processing a print job.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) X CANCEL Button INK LED CARD Button / LED POWER Button / LED CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) Function Description Card Card Status button / LED: button and The Card button is used to resume operation after an error condition is LED cleared. In general, as the icon on this button indicates, errors are related to card feeding and printing. • If an error occurs, the Card LED light will flash. Correct the error and press the Card button to resume.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) Function Description Ink LED The Ink Cartridge Status LED is described below: The Ink LED light indicates when you need to check the status of the color or black Ink Cartridge. (Note: Both Ink Cartridges must be installed in order for the Printer to function.) • Light is off. When the light is off, both Cartridges are ready for printing. • Ink LED light is lit.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) Function Description Cancel button Press the Cancel button to cancel the current print job and reset the Printer for the next print job. (Note: This will cancel the job at both the PC and the Printer level. If a card is left within the Printer after a print job is canceled, it will automatically be ejected.) X Card Input Hopper Load the Card Cartridges into this Hopper.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) Function Description Power Port Connect to the included power cord. See Powering up the Card Printer on page 28. USB Interface Port Connect to a Windows PC with a USB cable. See Connecting the Card Printer to the Computer on page 26. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of CardJet Specifications The purpose of this section is to provide the Operator with specific information on the Regulatory Compliances, Agency Listings and Technical Specifications for the CardJet Card Printers. Refer to the Technician Handbook for CardJet Card Printers in this section.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Agency Listings Term Description Emissions Standards CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1998, FCC Class B, EN 55024: 1998) Safety Standards UL 60950, CSA C2.2 No. 60950 and UL-GS (EN 60950 A1-A4, A11), CE Danger: You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit. Do not attempt any work on the Card Printer’s interior unless you have first unplugged the unit.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Technical Specifications The Technical Specifications for the Professional Series CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer are provided here. (Note: The CardJet Card Printers do not provide for oversized card capability, less than 30-mil card capability, Smart card encoding, support of non-Fargo cards and exception feed.) Type Description Accepted Standard Card Sizes CR-80 CardJet cards (3.375”L x 2.125”W / 85.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Technical Specifications (continued) Type Description Interface USB 1.1 Memory 2MB RAM Operating Temperature 59° to 95° F / 15° to 35° C Operating Humidity 20% to 80% non-condensing Print Method Thermal Inkjet Print Speed Print speed will vary depending on the amount of color coverage within a card design. (Note: The above print speeds represent a color, full-bleed design; designs with less color coverage will print faster.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Technical Specifications (continued) Type Description Resolution 600 dpi (Fast mode) This is the number of individual pixels in a graphic, taken over a given length, used to indicate the sharpness of the picture and the level of detail. The number of elements in the Printhead determines Fargo Printer resolution. See CardJet Engineering Drawing No. D400147 in the appendix.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of CardJet Card Printer Setup IMPORTANT! Fargo Card Printers require highly specialized print supplies to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the Fargo authorized reseller.
RESTRICTED USE ONLY Fargo Electronics, Inc. Connecting the Card Printer to the Computer The Card Printer is designed to be used with any IBM-PC or compatible running Windows 98Se/Me/2000/XP. For best results, a Pentium™ class 233 MHz computer with 64 MB of RAM or higher and 200 MB free hard disk space is required. The Printer is equipped with a USB 1.1 high-speed interface port. This port is the means through which the Printer receives data from the computer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Opening the Top Cover to the Card Printer Step Procedure 1 Open the Top Cover of the Printer by lifting up on its front edge and tilting the cover back into its fully open position. See CardJet Engineering Drawing R400019 in the appendix. 2 To close the Top Cover, gently lower the Top Cover until it clicks into place.
RESTRICTED USE ONLY Fargo Electronics, Inc. Powering up the Card Printer The power supply within the Printer is a universal power supply properly configured for the power used in the (respective) country. To connect power to the Printer, locate the appropriate power cord for the country and refer to the following steps: Step Procedure 1 CAUTION! The (included) two (2) power cords are designed for use only with the Card Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer Driver Operator Interface Technicians can access the Printer Driver window by selecting Start button > Settings > Printers > CardJet Professional 410 Card Printer (right click) or CardJet Persona C7 Card Printer (right click) > Printing Preferences to bring up the CardJet 410 Card Printer Printing Preferences window.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer Driver Operator Interface (continued) See Section 3: Printer Adjustments for more detailed procedures. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer Driver Operator Interface (continued) Step 4 Description Interfacing with the Magnetic tab (option with the CardJet 410 and Persona C7 Card Printers): Access the Magnetic Encoding tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows. See the Selecting the Magnetic Encoding tab (both 410/C7 models) procedure on page 120.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer Properties window Access the Professional Series CardJet 410 or Persona CardJet C7 Card Printer Properties window via Start > Settings > Printers > Properties in order to input appropriate Printer Property information. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Ink and Card Cartridges The CardJet Card Printer requires specialized Ink and Card Cartridges to produce highquality, durable cards. This section explains these materials in detail and also explains how each is loaded into the Printer. Refer to the Technician Handbook for CardJet Card Printers in this section. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Ink Cartridges The CardJet printing process requires that two highly specialized Ink Cartridges are installed: (1) a color Ink Cartridge and (2) a black Ink Cartridge. Both Cartridges must be installed for the Printer to function. Together, these Ink Cartridges produce all of the rich, colorful graphics, text, bar codes and photographs necessary for producing high-quality cards.
RESTRICTED USE ONLY Fargo Electronics, Inc. Loading the Ink Cartridges Prior to loading Ink Cartridges, the Ink LED light will flash to signal that Ink Cartridges must be installed. Follow these steps to load both the color and black Ink Cartridges into the Printer. See the Interpreting the LED Lights procedure on page 76. Step Procedure 1 Caution: Before Ink Cartridges can be loaded into the Printer, the Printer Driver must be installed and the Printer's power and USB cables must be connected.
RESTRICTED USE ONLY Fargo Electronics, Inc. Loading the Ink Cartridges (continued) Step 2 Procedure Remove the Ink Cartridge from its packaging and carefully remove the protective vinyl tape. Caution: Do NOT touch the Ink Cartridge nozzles or copper contacts. Touching these parts will result in clogs, ink failure and bad electrical connection. Also, do NOT remove the copper strips, which are required electrical contacts. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev.
RESTRICTED USE ONLY Fargo Electronics, Inc. Loading the Ink Cartridges (continued) Step Procedure 3 Push the Ink Cartridge firmly, straight down into the Ink Cartridge Cradle. 4 Close the cradle latch. When the latch is fully closed, you will hear a click. Once both Cartridges are loaded, close the Top Cover.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Card Cartridges The Card Printer accepts on CardJet cards with a thickness of 30 mil (.030"/.762mm). • Thermal Inkjet Printing: CardJet cards are specially designed for use with thermal inkjet printing. (Note: Their unique surface coating is what allows you to produce inkjet cards that have the color clarity, durability and moisture resistance required for the rigors of most ID card applications.
RESTRICTED USE ONLY Fargo Electronics, Inc. Loading the Card Cartridge Before printing, load blank cards into the Printer's Card Input Hopper, as follows: Step Procedure 1 Close the Printer's Top Cover. (Note: The Printer will indicate that a Card Cartridge needs to be installed by flashing the Card LED light.) See the Interpreting the LED Lights procedure on page 76. 2 Remove the Card Cartridge from its packaging. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Loading the Card Cartridge (continued) Step 3 Procedure Set the Card Cartridge onto the Card Input Hopper with the arrow on the top of the Cartridge pointing toward the front of the Printer as shown below. Push the Card Cartridge down until it clicks into place. See the next two pages. (Note: When installed properly, the Card LED light will turn off to signal that the Card Cartridge is ready for printing.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printing the Test Print (after installing Ink and Card Cartridges) Once the Ink and Card Cartridges are installed, a self-test should be performed to check for proper operation of the Printer. (Note: The self-test function also requires that the Print Driver is installed and the Printer's power and USB cables connected.) Refer to the following to print a test print: Step Procedure 1 Open the Printer Driver's Printer Properties Window.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers This section is provided for Technicians at the Intermediate and Expert levels, who want to become thoroughly familiar with the Printer functions as soon as it is installed. • From a Technician’s perspective, the CardJet Professional 410 and Persona C7 printing systems consists of an HP Print Engine and Fargo additions that allows printing on CardJet cards (CR-80, 30 mil).
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Function Description Card Card Status button / LED: button and The Card button is used to resume operation after an error condition is LED cleared. In general, as the icon on this button indicates, errors are related to card feeding and printing. • If an error occurs, the Card LED light will flash. Correct the error and press the Card button to resume.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Cancel / Retry button (Error recovery) The Operator can push on the Cancel / Retry button after removing a misfed or stuck card in the Card Path. X Relates to Printer Error Reporting and Recovery (both 410/C7 models) The Cancel / Retry button activates when a card is hung up in the Feed Station/Card Path or it is misfed. Troubleshooting Instructions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Card Cartridge (both 410/C7 models) The Card Cartridge displays the quantity levels of cards remaining. The Card Cartridge is a self-contained, transparent Cartridge, which is positioned in the Card Printer to be easily seen (for card monitoring purposes) and is easily installed (for one-way, top loading installation). Operating Instructions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Card Encoding The Encoding module is self-contained and easily field-upgradeable by an Operator (or a Service Technician). Card Error Recovery (See Card LED) • Encode Only option (not provided): The Printer will not provide an Encode Only option that allows for encoding without printing.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Card LED The Firmware correctly detects the card feed error condition and indicates a fatal error condition (via the Card LED) and a PC on-screen error message indicating a card feeding error (via the Driver Operator interface).
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Card Quantities (50-card for Persona C7 and 100card for Professional 410) The Card Cartridge is used to provide 100-card (Professional 410) and 50card (Persona C7) quantities through the same Cartridge in both the Professional Series model and the Persona Series model.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Card Size The Card Printer accepts only CardJet cards. Card Surface Use only CardJet cards. Color Matching The process of adjusting color hue, saturation and brightness, to duplicate a desired color. An algorithm within the Driver, which adjusts the color balance and provides output with the desired color, automates this process.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Card Printing Jam The Firmware correctly detects the condition and indicates a fatal error condition via Card LED and a PC on-screen error message via the Driver Operator Interface when a print job and the Printer are configured with anomalous conditions intended to induce a card printing jam. Troubleshooting Instructions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Color Ink Cartridge Here is the breakdown: Driver Installation Driver Operator interface Empty Ink Cartridge (1) (See Ink LED and Error Messages) • CardJet 410: 300 color ink cards • Persona C7: 250 color ink cards Installation and Startup Procedures. See Section 3): 1. Load the Driver CDROM into the PC.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Empty Ink Cartridges (2) (See Ink LED and Error Messages) The Printer correctly detects and reports an empty Ink Cartridge via LED and on-screen message when the empty Cartridges are in the Printer where both Cartridges are empty. Non-empty Ink Cartridges The Printer correctly detects non-empty Ink Cartridges when the empty Cartridges are replaced in the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Encoding Retry option Encoding Retry option is provided the Operator via an on-screen button that correctly initiates an attempt to re-encode the card when selected. Error Recovery Push on the Card button to clear a jam. Printer Error Reporting and Recovery (both 410/C7 models) Push on the Cancel / Retry button after removing a misfed or stuck card in the Card Path.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Fargo Controller to HP Sensor Assembly There are two (2) cables which connect the Fargo Controller with the Sensor in the HP Print Engine. These cables must be properly attached for the Printer to operate properly.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Initial Card Feed Error The Firmware correctly detects the condition and indicates a fatal error condition (via the Card LED and a PC on-screen error message), indicating a card feeding error via the Driver Operator Interface when a print job and the Printer are configured with anomalous conditions intended to induce a card feed error.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Function Description Ink LED The Ink Cartridge Status LED is described below. See next page): The Ink LED light indicates when you need to check the status of the color or black Ink Cartridge. (Note: Both Ink Cartridges must be installed in order for the Printer to function.) • Light is off. When the light is off, both Cartridges are ready for printing. • Ink LED light is lit.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Term Description Ink Cartridge The Printer requires both the color, dye-based Ink Cartridge and the black pigment Ink Cartridge to function properly. • The Printer can print bar codes that are readable by both infrared bar code mode and visible-light bar code scanners. The Cartridge installation follow the way HP currently does it.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Ink LED (bad tag) Before running out of ink and having a new Ink Cartridge installed, the Printer correctly validates the replacement Cartridge and reports that it has a bad tag via the ink LED and that printing are restarted when the Ink Cartridge is replaced with a legal Cartridge.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description InkJet Illegal Ink Cartridge Detection (See Ink LED) The Printer correctly validates the replacement Cartridge and reports that it is illegal via the Ink LED before running out of ink and having a new Ink Cartridge installed. The printing is restarted when the Ink Cartridge is replaced with a good Cartridge.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Term Description Interface (using the Card tab) Interfacing with the Card tab: Access the Card tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window. Use the Card tab to select Print Quality (Fast, Normal and Best), the Card Size (up/down arrows), the Orientation: Portrait and Landscape (radio buttons), the Rotate Image 180° (checkbox) and Copies (checkbox).
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Interface (using the Magnetic Encoding tab) Interfacing with the Magnetic tab (both 410/C7 models): Access the Magnetic Encoding tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window. See the Selecting the Magnetic Encoding tab (both 410/C7 models) procedure on page 120.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Term Description Malfunction indicators The Printer has LED, Sensor and Error Message malfunction indicators to inform the Operator that the equipment is malfunctioning and to indicate which component is malfunctioning. LED Indicators • Printer Error Reporting and Recovery (both 410/C7 models) LED (Paper Sensor): The Paper Sensor LED is on right away when the power is provided.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Term Description LED Indicators The Printer has LED, Sensor and Error Message malfunction indicators to inform the Operator that the equipment is malfunctioning and to indicate which component is malfunctioning. Relates to Printer Error Reporting and Recovery (both 410/C7 models) LED Panel • The Printer has LED indicators on the front that provide Error reporting.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Term Description Monitoring Card Levels The Card Cartridge is transparent for visual card monitoring from side or top view. The LED error light indicates the following: • Cards Out message: This provides a definitive Cards Out message on the PC screen and a LED flash on the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Power button / LED Printer connected to the PC: • The Power button turns the Printer ON and OFF. (Note: When lit, the blue LED light indicates when power is ON.) • Press the Power button to turn the Printer ON and OFF. • The blue LED above the button turns OFF or ON to indicate when power is applied. (Note: This LED will flash when the Printer is processing a print job.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Term Description Power Supply Fargo supplies both cord sets for Internal power supply. (Note: This provides a dual power supply (110v/220v).) Printer connected to a domestic US power source 1. Connect the Printer to a domestic US power source via appropriate power cord, to start-up the Printer. (Note: Normal device initialization and Firmware downloading. Printer start-up is initiated.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Printer Driver (USB plug & play capabilities) A software utility that serves as an interface between the Printer and the Windows GDI (Graphical Device Interface), making the Printer's functions available through the software application.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Type Description Printer Connections Printer connections are described as follows for Technician review: • PC via a USB cable connection: When a Printer is connected to a host PC via a USB cable, device initialization and Firmware downloading occur when Printer start-up is initiated.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Print Mode Speeds (Best, Normal, Fast) (both 410/C7 models) The print speeds are Best Print Mode (76 seconds), Normal Print Mode (42 seconds) and FAST Print Mode (26 seconds). See the Selecting the Print Quality (Best, Normal or Fast print modes) procedure on page 106. • Best, Normal and Fast Modes: The three (3) modes of print quality are Best, Normal and Fast.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Printer Start-up The device initialization and Firmware downloading occur when the Printer start-up is initiated. Ink Carriage mechanism The device on a Printer that produces the image on the media.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Self-supporting access covers The access covers are removable and they are self-supporting when open. Service documents Refers to the thorough and complete service documents provided with each Fargo Card Printer. Spare parts available There are anticipated spare parts available with the product, in order to ensure a continuous Printer performance.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Handbook for CardJet Card Printers (continued) Topic Description Unprogrammed color Ink Cartridge The Printer correctly detects and reports an un-programmed color Ink Cartridge via the Ink LED and on-screen message. See Ink LED and Error Messages in Section 2. Unprogrammed black Ink Cartridge The Printer correctly detects and reports an un-programmed black Ink Cartridge via ink LED and on-screen message.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 2: Troubleshooting Guidelines The purpose of this section is to provide Technicians with a breakdown of the CardJet Card Printers Troubleshooting and Printer Maintenance requirements. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury.
RESTRICTED USE ONLY Fargo Electronics, Inc. Additional Safety Precautions for CardJet Technicians (review carefully) Symbol Critical Instructions for Safety purposes Danger: Before operating the unit, please read the following safety precautions carefully: • Fire or Shock Hazard: Prevent fire or shock hazard by not exposing the unit to rain or moisture. • Electronic Shock: Reduce the risk of electronic shock by not removing the front, top or back Panels. No Operator-serviceable parts inside.
RESTRICTED USE ONLY Fargo Electronics, Inc. Danger: You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit. Do not attempt any work on the Card Printer’s interior unless you have first unplugged the unit. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Interpreting the LED Lights The LED lights located on the front of the Printer indicate what is working and not working inside the Printer. To accurately interpret what it means when these lights are on, off or flashing, please refer to the following table. Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Power LED Card LED Ink LED Cause / Solution On solid Off Off Printer is ON and READY to print.
RESTRICTED USE ONLY Fargo Electronics, Inc. Interpreting LED Lights (continued) Power LED Card LED Ink LED Cause / Solution On solid Flashing Off Indicates you need to check the status of the Card Cartridge and/or the card being used for the current print job. This LED will flash when: • The Card Cartridge is improperly installed or missing. Verify the Cartridge is properly installed. push down on the top of the Cartridge to Ensure it is fully seated in the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Interpreting LED Lights (continued) Power LED Card LED Ink LED Cause / Solution On solid Off Flashing Indicates you need to check the status of the Ink Cartridges. This LED will flash when: • The Top Cover is open. When open, the Ink Cartridge will move to the install position. Regardless of the Ink Cartridge condition, the Cartridge will always move to this position. When the Top Cover is closed, the Cartridge will return to its home position.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Fargo Controller error types The Driver periodically requests status information from Fargo Controller. Error Type Description Cartridge Problems The Ink LED will blink and Ink Cartridges will move to the specified location for replacement. The Driver will read the tags on both Cartridges to determine if it is an out of ink situation.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages for Printer Drivers This section applies to the Status Monitor requirements for Windows 98Se/Me/2000/XP Printer Drivers. Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Reviewing the Status Monitor dialog box and buttons The Status Monitor only presents itself to the Operator when an error occurs.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers Error Message Problem Solution Black Ink Cartridge Not Installed Indicates the black Ink Cartridge is not installed. (Note: The error code is X.) Install the Cartridge to print or cancel printing by pressing the Cancel button on the front of the Printer. Indicates the black Ink Cartridge in the Printer is low on ink. (Note: The black ink count has reached 20.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) Error Message Problem Solution Card Cartridge Not Installed Indicates the Card Cartridge is not installed. Install the Cartridge, then press the Card button on the front of the Printer to print or cancel printing. Indicates the Card Cartridge failed to interact. Remove and replace the Card Cartridge. If the problem persists, install a new Card Cartridge.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) Error Message Problem Solution Color Ink Cartridge Low Indicates the color Ink Cartridge in the Printer is low on ink. (Note: The color ink count has reached 20. This error message displays when 20 prints remain and it opens and closes for each job.) Consider having a replacement Cartridge available.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) Error Message Problem Solution Illegal Black Ink Cartridge Indicates one of the following: Replace the Cartridge with a certified Cartridge and close the Top Cover to print.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) Error Message Problem Solution Improper Black Ink Cartridge Indicates one of the following: Replace with the proper Cartridge and close the Top Cover to print.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages for Windows 98Se/Me/2000/XP Printer Drivers (continued) Error Message Problem Solution and Related Service Procedure Mechanism Indicates the Print Cartridge cradle cannot move. (Note: The error code is 2.) Check under the Printer’s Top Cover for a card jam or other obstruction. Indicates the Printer cannot print because the Top Cover is open. (Note: The error code is 1.) Close the Top Cover to print.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Error Messages for the Magnetic Encoding Module Mag Message Problem Solution Card Jam in Encoding Module Indicates a card is jammed in the Magnetic Stripe Encoding module. Reposition the card under the encoder’s roller and click on the Retry button to try encoding again. OR Click on the Cancel button to cancel encoding. Click on Retry to try verifying again.
RESTRICTED USE ONLY Fargo Electronics, Inc. Troubleshooting with Printer Components This section provides troubleshooting procedures for the Technician. Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Troubleshooting with the Card and Ink LED Indicators Step 1 2 3 Description Determine if the Printer correctly detects and reports empty, illegal or improperly loaded Card Cartridges.
RESTRICTED USE ONLY Fargo Electronics, Inc. Troubleshooting with the Card and Ink LED (continued) Step 4 5 Description Determine if the Printer correctly detects and reports empty, illegal or improperly loaded Ink Cartridges. • Ink LED (illegal Ink Cartridge): Before running out of ink and having a new Ink Cartridge installed, the Printer correctly validates the replacement Cartridge and reports that it is illegal via the ink LED.
RESTRICTED USE ONLY Fargo Electronics, Inc. Troubleshooting with the Printer Driver Ink Fuel Gauges Step 1 Description Determine if the Printer Driver Ink Fuel Gauge correctly provides the Operator with a display of the estimated amount of ink remaining in the Cartridge when the Operator requests it.
RESTRICTED USE ONLY Fargo Electronics, Inc. Troubleshooting with the Error Messages Step 1 2 3 Description Determine if the Printer performs these functions: • Encoding Errors: The Printer traps and reports encoding error responses via required LED illumination and messages at the Driver Operator Interface.
RESTRICTED USE ONLY Fargo Electronics, Inc. Troubleshooting with the Printer connections Step 1 2 3 Description Ensure that Printer connections provide these functions: • PC via a USB cable connection: When a Printer is connected to a host PC via a USB cable, device initialization and Firmware downloading occur when Printer start-up is initiated.
RESTRICTED USE ONLY Fargo Electronics, Inc. Troubleshooting the Card Jam If a card becomes jammed inside the Printer, the Card LED light will flash and the Printer will pause operation. Refer to the following steps for instructions to clear the jam: Step Procedure 1 Leave the power ON and open the Printer's Top Cover. 2 Remove the Card Cartridge. 3 Locate the jammed card and remove it from the Printer. 4 Press the Card button to resume printing.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the CardJet Card Printer problems Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Resolving the Printer Startup problems Step 1 Description Troubleshooting as follows: a. Ensure that the Printer Driver is installed, the interface cable is connected and the power cord is plugged in securely on both ends and that the Printer is ON. b. Confirm power is applied by pressing the Power button. c.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Bar Code problems Step 1 Description Are you using an infrared bar code scanner? If so, select the Infrared Bar Codes option within the Image Color tab. (Note: This option directs the Printer to print black text and bar codes with the black pigmented Ink Cartridge which is required for printing infrared bar codes.) Resolving the Off-center Card Printing problems Use the Image Position tab in the Driver to precisely center the image.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the pixelated or grainy ID Card Photo problems Step 1 Description For best photo-realistic output, you should always use high resolution, 24-bit color images. • If scanning an image, always scan the image at a 24-bit color setting, at the same size at which you will be printing and at a minimum of 300 dpi or higher, depending on the image size and the application.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 3: Printer Adjustments The purpose of this section is to provide the Operator with specific information on Printer adjustment procedures. Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury.
RESTRICTED USE ONLY Fargo Electronics, Inc. Additional Safety Precautions for CardJet Technicians (review carefully) Symbol Critical Instructions for Safety purposes Danger: Before operating the unit, please read the following safety precautions carefully: • Fire or Shock Hazard: Prevent fire or shock hazard by not exposing the unit to rain or moisture. • Electronic Shock: Reduce the risk of electronic shock by not removing the front, top or back Panels. No Operator-serviceable parts inside.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver The Printer Driver software is located on the Software Installation CD included with the Printer. If you would like to provide others with these instructions, however, the following describes how to install the Printer Driver. IMPORTANT! Do not connect the Printer to the PC before asked to do so. The Printer Driver installation program will prompt you when to connect the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure 3 Follow the on-screen instructions to complete installation. When prompted, connect the Printer to the computer using a USB cable. DO NOT connect the Printer to the computer until prompted by the installation program. 4 Once installed, the CardJet Card Printer will appear in the two (2) CardJet Printer’s folder.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver Updates Occasionally, new Printer Driver versions are released which have new or updated features. To check on what version you have, select the About box under the Card tab. Step 1 Procedure Before installing an updated Printer Driver version, always delete the existing Printer Driver version from the system. To do this, select Start, Programs and point to the Fargo folder.
RESTRICTED USE ONLY Fargo Electronics, Inc. Downloading the Printer Driver Files Downloadable Printer Driver files have names ending in .exe and are self-extracting WinZip archives. (Note: A WinZip archive is a package, containing one or more files, that have been zipped to make it smaller and provide easy downloading of numerous files simultaneously. An archive that is self-extracting is capable of "unzipping" itself.
RESTRICTED USE ONLY Fargo Electronics, Inc. Setting up the Printer Driver Once the Printer Driver has been installed, you may need to select Printer Driver options other than the default settings. To open the Printer Driver setup window, please refer to the following steps for the specific operating system: IMPORTANT! Before you can print, the Printer Driver must be installed and the Printer's power and USB cables must be connected. Also, be sure Ink and Card Cartridges are installed.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Driver Options IMPORTANT! Fargo Card Printers require highly specialized Ink Cartridges to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the Fargo authorized reseller.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Card tab window Select the Card tab to bring up the Card window (same in both 410/C7 models). Go to the next page. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print Quality (Best, Normal or Fast print modes) The three (3) modes of print quality are the Best, Normal or Fast print modes (described below). (Note: The Normal print mode is the default selection.) • Photographic Icon: The photographic icon on the right side change in order to represent the different print quality images. The icon only changes when the selection involves the Best, Normal or Fast print modes.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print Quality (Best, Normal or Fast print modes) (continued) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the default Card Size The Card Size selection indicates that the Printer accepts standard, credit card size CR-80 cards. (Note: The dimensions of the total print area for this card size are also given. When designing a card format, always set the card size or page size within the card design program to these exact dimensions.) Step 1 Procedure Note that CR-80 (3.407” x 2.147” / 86.6 mm x 54.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Orientation (Portrait or Landscape) Select either the Portrait or Landscape radio buttons for Orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) Step 1 Procedure Select Portrait to cause the card to print in a vertical orientation. OR Select Landscape to cause the card to print in a horizontal orientation, as shown on the below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Rotate Front by 180 Degrees option Use this option to change the position of the printed image in relation to the set location of a card's magnetic stripe. Step 1 Procedure Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed. This will rotate the image 180 degrees.
RESTRICTED USE ONLY Fargo Electronics, Inc. Clicking on the About button Click on this About button to open a dialog box containing the copyright and version information about this Printer Driver software. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Image Color tab To return all options to their factory settings, click on the Default button. Review the information below and proceed to the procedure on the next page. Function Description Automatic Image Enhancement When selected, this allows the Driver to apply image enhancement techniques that optimize the color and print quality of most images.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Color Quality under the Image Color tab Use this option to control specific Printer functions under the Image Color tab (same in both 410/C7 models). Step 1 Procedure Select the Automatic Image Enhancement checkbox, to select a predetermined color correction mode based on HP's model optimized for Fargo. Do not select the Automatic Image Enhancement to select a manual enhancement.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Color Quality Step 1 Procedure In either mode, the Operator can adjust Saturation, Brightness and Color Tone. As these are changed, the large color photo will change accordingly. These options are available only when the Print in Grayscale option is not selected. When Print in Grayscale is selected, these options are grayed out.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print in Grayscale checkbox Selecting the Infrared Bar Codes checkbox This is only an active option in the Best print mode. See above). When selected, the Best Print Quality option will auto select and the Fast and Normal options will gray out. See the Selecting the Print Quality (Best, Normal or Fast print modes) procedure on page 106. • This option forces all black pixels to be printed with both the YMC and the black pigmented pens.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Default button This button returns all Print Quality and Color Quality settings to their factory settings. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Image Position tab In both 410/C7 models, the Image Position controls allow you to adjust the position of the overall print area to be precisely centered on a card. In most cases this adjustment is only necessary if you are printing a full-bleed image and are consistently getting a white border on one of the card edges. (Note: This allows Operators to fine tune the position of the print area on the card.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Vertical and Horizontal Adjustment arrows Step 1 Procedure To adjust the Image Position values, click on the Vertical and Horizontal adjustment arrows. (Note: When adjusting these values, keep in mind that cards always remain in the same position as they travel through the Printer, regardless of image orientation.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Vertical and Horizontal Adjustment arrows Step 2 Procedure As you can see: • The Vertical adjustment moves the image more toward the rear of the Printer if a positive number is entered and more toward the front of the Printer if a negative number is entered.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Magnetic Encoding tab (both 410/C7 models) Use these options only if the CardJet Card Printer has an optional Magnetic Stripe Encoding Module installed. (Note: Only high-coercivity encoding are supported. No Encode Only mode is supported.) Step 1 Procedure Select the Magnetic Encoding tab to display options for controlling the magnetic stripe encoding process.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Verification option under Magnetic Encoding Use the Verification option, which instructs the Printer to verify that all magnetic data has been correctly encoded on each card. (Note: With either of these options, the number of verification retries can be specified. A range of 1 to 5 retries is available.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Selection option under Magnetic Encoding Use these options to customize the ISO encoded data format for each of the magnetic stripe's three tracks. Step 1 Procedure Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track options (if the application being used requires customization of the standard ISO encoding process.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Options under Magnetic Encoding Use the Magnetic Track options for these purposes: • Customize the ISO encoded data format for each of the magnetic stripe's three tracks. • Customize each track independently of the other two. • Specify which of the three tracks to customize by selecting one of the three track options.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Bit Density radio buttons under Magnetic Encoding Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the magnetic data on the currently selected track. The default ISO Standard selections for this option are as follows: Step 1 Procedure Select 75 BPI to change the bits per inch to 75 BPI. OR Select 128 BPI to change the bits per inch to 128 BPI. OR Select 210 BPI to change the bits per inch to 210 BPI.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the ASCII Offset under Magnetic Encoding Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track. (Note: This character-offset value is subtracted from the ASCII value of each magnetic stripe data character prior to encoding on the track.) Step 1 Procedure Select NULL to change the ASCII Offset to NULL. OR Select SPACE to change the ASCII Offset to SPACE.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the LRC Generation radio buttons under Magnetic Encoding Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected track). Step 1 Procedure Select NO LRC to change the LRC Generation to none. OR Select Even Parity to change the LRC Generation to Even Parity. OR Select Odd Parity to change the LRC Generation to Odd Parity.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Shift Data Left under Magnetic Encoding Use the Shift Data Left option, which applies to all tracks when selected. Step 1 Procedure Select this option to shift the recorded magnetic data to the left-hand side of the card's magnetic stripe. (Note: This is useful in situations that require cards to be readable with insert type readers.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Default button under Magnetic Encoding Step 5 Procedure Return all options to their factory settings by clicking on the Default button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ISO Track Locations The Magnetic Encoding module encodes onto tracks in accordance with an ISO 7811-2 magnetic stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110" 0.130" TRACK2 0.110" TRACK3 0.110" 0.140" CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Sample String • Sending Data to Track 1: ~1%JULIEANDERSON^1234567890? • Sending Data to Track 2: ~2;1234567890987654321? • Sending Data to Track 3: ~3;1234567890987654321? Track Track 1 Start Sentinel % End Sentinel ? Field Separator ^ Valid Characters Maximum Number of Characters ASCII 32-95 78 See the ASCII Code and Character Table on the next page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 ! 57 9 81 Q 34 " 58 : 82 R 35 # 59 ; 83 S 36 $ 60 < 84 T 37 % 61 = 85 U 38 & 62 > 86 V 39 ' 63 ? 87 W 40 ( 64 @ 88 X 41 ) 65 A 89 Y 42 * 66 B 90 Z 43 + 67 C 91 [ 44 ' 68 D 92 \ 45 - 69 E 93 ] 46 .
RESTRICTED USE ONLY Fargo Electronics, Inc. Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. Specific characters are added to the magnetic data (to be encoded) in order for the Printer Driver to differentiate between magnetic track data and the rest of the printable objects. (Note: These specify the data and the tracks to encode and indicate the Start and Stop Sentinels and the Field Separators.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print Supplies tab This option displays the prints remaining in both the Color and Black Ink Cartridges. • As you print cards, the prints remaining will decrement after each card, displaying the exact number of prints remaining in each Cartridge. The Color Cartridge decrements each time you print a card. The black Ink Cartridge decrements only if printing with the Infrared Bar Codes option selected.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Supplies tab (continued) This option will display the current ink level of the Cartridges. • The three color bars will always move down at the same rate to represent the total number of color prints remaining. The black bar will move down independently to represent the total number of black prints remaining. • The Prints Remaining gives the exact number of the prints remaining for both the color Cartridge and the black Cartridge.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Reorder Numbers indicators These indicators display the reorder numbers for the Color Ink Cartridge, Black Ink Cartridge and Card Cartridge currently installed or last installed in the Printer. (Note: Use this helpful information when reordering Fargo Certified Printing Supplies from an authorized reseller.) The Reorder numbers display is based on the last successful read of the last legal Cartridge that was inserted.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Clean Ink Cartridge Nozzles button Select the Clean Ink Cartridge Nozzles button to bring up a toolbox that displays clean print Cartridge sequences, to initiate a clean sequence to clean the nozzles of both the Color and Black Ink Cartridges and to clean the Ink Cartridge nozzles when lines and dots are missing from what you have printed. (Note: The on-screen prompts will guide you through the cleaning process.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Cartridge Nozzles (continued) When completely out, the Printer operation pauses and a separate message for Color Ink Cartridge Out or Black Ink Cartridge Out is displayed. (Note: Operators can resume Printer operations without losing a print job or without causing any type of non-recoverable error in a Batch print.) Step 1 Procedure a. Click on the Clean button to clear the Print Cartridges if the printed output is streaked as shown below. b.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Cartridge Nozzles (continued) Step 2 Procedure A card is printing that shows the results of the initial cleaning. • Click on the Done button to clear the Print Cartridges if the print qualify is acceptable. (Note: Wait one minute during the cleaning process.) OR • Click on the Intermediate Clean button to do a more thorough cleaning. (Note: Wait one minute during the cleaning process.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Cartridge Nozzles (continued) Step 3 Procedure A card is printing that shows the results of the printing. • Click on the Done button to clear the Print Cartridges if the print qualify is acceptable. (Note: Wait one minute during the cleaning process.) OR • Click on the Clean Again button to clean the Print Cartridges again. (Note: If this does not fix the problem, replace the Print Cartridges.).
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Cartridge Nozzles (continued) Step 4 Procedure A card is printing that shows the results of the intermediate cleaning. • Click on the Done button to clear the Print Cartridges if the print qualify is acceptable. (Note: Wait one minute during the cleaning process.) OR • Click on the Prime button to prime the Print Cartridges. (Note: This takes about two minutes, uses one card and uses considerable ink.).
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Test Printer button The Test Printer option allows you to send a variety of tests to the Printer. (Note: These test procedures can be helpful in ensuring that the computer is effectively communicating with the Printer and that the Printer is functioning properly.) Select the appropriate test and click on the Send button to send it to the Printer. If sending the Full Color Test Print, the printing will begin printing after a few seconds.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 4: Cleaning and Maintenance The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury.
RESTRICTED USE ONLY Fargo Electronics, Inc. Additional Safety Precautions for CardJet Technicians (review carefully) Symbol Critical Instructions for Safety purposes Danger: Before operating the unit, please read the following safety precautions carefully: • Fire or Shock Hazard: Prevent fire or shock hazard by not exposing the unit to rain or moisture. • Electronic Shock: Reduce the risk of electronic shock by not removing the front, top or back Panels. No Operator-serviceable parts inside.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Required Supplies IMPORTANT! Fargo Card Printers require highly specialized Ink Cartridges to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the Fargo authorized reseller.
RESTRICTED USE ONLY Fargo Electronics, Inc. Danger: You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit. Do not attempt any work on the Card Printer’s interior unless you have first unplugged the unit. Cleaning the Printer's Exterior Because the Printer ejects ink on to the card in a fine mist, ink smudges may eventually appear on the Printer case. Refer to the following to clean the Printer's exterior. • Do NOT clean the interior of the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Manually cleaning the Ink Cartridges Caution: If the Printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet or clothing fibers. When it gets on the Ink Cartridges and Cradle, it can cause ink streaks and smudges on printed card. Ink streaking is easily corrected by manually cleaning the Cartridges and cradle.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Cartridges and Ink Cartridge Cradle Step Procedure 1 Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2 Clean the face and edges of the first Ink Cartridge with the swab, as shown in the following illustration. Do NOT wipe the nozzle plate. 3 Inspect the face and edges of the Ink Cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present. See the next page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Cartridges and Ink Cartridge Cradle (continued) Step Procedure 6 Reinsert the Ink Cartridges and close the Printer’s Top Cover. 7 Reconnect the power cord to the back of the Printer and close the Top cover. 8 Print a test card. 9 Repeat the cleaning procedure if smeared ink still appears on the printed cards. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. CardJet Maintenance Kit Instructions Maintenance Kit Number: 085884 • CardJet Maintenance Kit Instructions (P/N L000399) • CardJet Cleaning Card (P/N 081760) • CardJet Alcohol Wipe (P/N 076843) • CardJet Ink Felt (P/N D840094) • CardJet Blister Pack of Grease (P/N F000320) • CardJet Tweezers (P/N F000321) • CardJet Kit Bag (P/N F000322) Reviewing related Displays This is for viewing only.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing related Displays (continued) This photo displays the Card Hopper Feed Roller. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Lubricating the upper Ink Carriage Rail This procedure needs to be completed when the ink cradle is jittery or jumps during operation. Step Procedure 1 Unplug the Printer. 2 Open the Printer Cover. Continued on the next page CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Lubricating the upper Ink Carriage Rail (cont.) Step Procedure 3 Apply grease from the CardJet Maintenance Kit to the under side of the upper Ink Carriage Rail guide, as shown below. Wipe off any excess grease. 4 Close the Cover. 5 Power up the Printer and check the Carriage travel for smooth movement. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Carriage Rod This procedure needs to be completed when the ink cradle is jittery or jumps during operation. Step Procedure 1 Unplug the Printer. 2 Open the top Cover. Continued on the next page CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Ink Carriage Rod (continued) Step Procedure 3 Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Ink Carriage Rod clean, as shown below. 4 Close the Cover. 5 Power up the Printer and check the Carriage travel for smooth movement. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Felt Ink Well This procedure need to be completed when the ink felt becomes saturated with ink and begins to smudge the back of the card. Step Procedure 1 Unplug the Printer. 2 Open the top Cover. Continued on the next page CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Felt Ink Well (continued) Step 3 Procedure Use the Ink Felt removal tool to firmly grasp the left corner of the Ink Felt. Remove it by pulling the Felt up and to the right, as shown below Caution: The old Ink Felt contains wet ink and will stain anything it contacts. It is recommended that the old Ink Felt be placed in a small plastic bag and then discarded.
RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Felt Ink Well (continued) Step Procedure 4 Clean the Ink Well Tray with an alcohol pad from the Maintenance Kit, as shown below. 5 Remove the backing off the new Ink Felt. 6 Place the new felt in the card path. Use a paper towel to press the felt down into the card path. 7 Close the Cover. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Card Hopper Feed Roller This procedure needs to be completed when the Card Feed Rollers become dirty, and the Rollers can no longer properly grip the card. Step Procedure 1 Unplug the Printer. 2 Remove the Card Cartridge. 3 Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Roller clean, as shown below. Continued on the next page CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Card Hopper Feed Roller (cont.) Step Procedure 4 Replace the Card Cartridge. 5 Power up the Printer. 6 Run a test card to check the card feed. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the interior Card Feed Rollers This procedure needs to be completed when the Card Feed Rollers become dirty, and the Rollers can no longer properly grip the card. Step Procedure 1 Unplug the Printer. 2 Remove the Card Cartridge. See the previous page. 3 Remove the backing from the Fargo cleaning card and (with the sticky side down) gently push it into the Card hopper Feed Path as shown below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the interior Card Feed Rollers (cont.) Step Procedure 4 Open the top Cover. 5 Locate the Main Roller Drive Gear (located on main Drive Shaft) as seen below. 6 Use your fingers to gently turn the Main Roller Drive Gear in order to feed the cleaning card into the Printer. Continued on the next page CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the interior Card Feed Rollers (cont.) Step Procedure 8 When the cleaning card is feed to the Card Image Station, turn the Drive Gear the opposite direction to feed the cleaning card back into the card Hopper. 9 Remove and dispose of the cleaning card. 10 Close the Covers. 11 Replace the Card Cartridge. 12 Power up the Printer. 13 Run the test card and check the card feed. This procedure is completed.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 5: Fargo Technical Support The purpose of this section to provide the Operator with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for the CardJet Card Printer. Contacting Fargo Technical Support Step 1 Procedure Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot this Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 6: Reviewing the Spare Parts List CardJet 410 ID Card Printer Recommended Spare Parts List Effective Date: April 2004 For current pricing see http://www.fargopartner.com/support_services/ CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms Term Definition 24-bit color A color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color depth of 16.7 million colors. AC - Alternating Current An electrical current that reverses its direction at regular intervals (typically 50 - 60 times a second).
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Barcodes A series of alternating black and white stripes, of varying widths (each character denoted by a set number and width of black stripes) that allows characters to be optically read by a computer. Batch print A file sent down from the computer that contains commands to print a number of cards, sequentially. Bi-directional A communication standard that allows two-way data transfer between PC and Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Cache A type of memory buffer to store data temporarily, used to hold information that is most often exchanged between Controller and peripheral, to expedite data transfer. Calibrating A procedure to adjust an electro-mechanical device so that it operates within established parameters. CD (Compact Disc) A 4.75 inch (12 cm) optical disk that stores data, written too and read from using a laser.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition CR-80 A card dimension standard of 2.125" X 3.370" (+/-0.002" W, +/0.005" L) or 53.975 X 85.598 mm. Cursor The marker in the LCD Display Window that indicates the active selection. Darkness A reference to color saturation. DC Motor A Motor that works on DC with continuous motion. See CardJet Engineering Drawing No. D400145 in the appendix.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel. The smaller the pitch, the sharper the image. Download The transfer of a data file from one device to the other over a network or cable, typically from the Internet to a PC. DPI (Dot Per Inch) A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Encoder (wheel) An electromechanical device, attached to a shaft that detects the change in rotational position, incremented to count ticks per revolution. The Printer's encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon. Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Full bleed Printing that covers the entire card surface. Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure. Graphical Device Interface (GDI) A Windows standard for protocol between Drivers and applications and the Windows interface.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition ID (Identification) An abbreviation for identification. Image A collection of pictures or graphical elements that compose the visual features on a card. Also refers to the digital representation. Input Any data or material being transferred to the Printer. Input Hopper The area of the Printer that stores the blank cards, ready to print. ISO For the Greek, "iso", meaning same.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition MB (Megabyte) A unit of storage that equals 1,048,576 bytes. Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device. Menu A descriptive list of headings above nested functions that aid navigation to a specific operation. These are found in computer applications, with the heading at the top of a subset of like functions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition PC (Personal Computer) A stand-alone, programmable, electronic device that can store, retrieve and process data consisting of a CPU, mouse, keyBoard and monitor. PCB (Printed Circuit Board) A solid, multi-layered plate on which electronic elements are attached, either through the Board or on the surface. Peripheral Any device that is attached externally to a PC.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Queue A sequence of files or sets of data, awaiting transmission or processing. RAM (Random Access Memory) A storage device for digital information to be held temporarily, to facilitate processing. Rasterize The process of converting the elements of a graphic into a bitmap to be printed. Reboot Cycling the power to the Printer so that it resets and reinitializes.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft (for ribbon) or a rotating steel shaft with a rubber cylinder installed at the shaft midpoint (for moving cards). Saturation A measure of the degree of color, from gray, with the same brightness. Self-test A pre-determined print file used to confirm Printer operation sent from the Driver.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Through-hole A method of mounting circuit elements with the leads passing through holes in the circuit Board and soldered on the opposite side. Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system. TOF (Top of Form) The leading edge of the card, as it travels through the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Card Printing Jam, 50 Card Quantities (50 and 100), 48 Card Sensor, 50 Card Size, 29, 49, 60, 108 Card Status button / LED, 16, 43 Card tab, 29, 60 Cards Improperly Loaded, 46 card's magnetic stripe, 110 Cards Out, 82 Cards Out message, 64 Cartridge Requirements, 55 Cartridge Sensor, 48 Cartridge Works, 79 CD (Compact Disc), 167 Character ASCII Offset, 125 Character Parity, 31, 61, 126 Character Size, 31, 61 Character Size radio buttons, 124 Clean Again button, 139 Clean Ink Cartridge N
RESTRICTED USE ONLY E Edge-to-Edge, 169 EE Memory, 169 EEPROM (Electrically Erasable Programmable Read Only Memory), 169 Empty black Ink Cartridge (replaced), 52 Empty black Ink Cartridge (See Ink LED and Error Messages), 52 empty Ink Cartridge, 51, 52, 62, 88 empty, illegal or improperly loaded Card Cartridges, 88 Encoder (smart card), 169 Encoder (wheel), 170 Encoder Error Handling, 52, 53 Encoding Errors (LED / Driver UI), 63 Encoding Module, 87 Encoding Options, 22 Encoding Retry option, 53 End Sentine
RESTRICTED USE ONLY Ink Cartridge, 57 Ink Cartridge calibration, 55 Ink Cartridge Capacity, 22 Ink Cartridge Cradle, 12, 35, 37 Ink Cartridge nozzles, 36 Ink Cartridge Tag Detection (via Ink LED) – Bad tag, 57 Ink Cartridges, 34 Ink Cartridges, improperly installed, 17, 56 Ink Cartridges, out of ink, 17, 56 Ink Error Recovery (See Ink LED), 57 Ink LED, 17, 56, 89 Ink LED (bad tag), 58, 63, 89 Ink LED (empty Ink Cartridge), 57 Ink LED (illegal Ink Cartridge), 58 Ink LED error light, 58 Ink LED light, 35, 37
RESTRICTED USE ONLY N Network, 173 Non empty Ink Cartridges, 52 non Fargo-certified Card Cartridge is installed, 16 non Fargo-certified Cartridge installed, 17, 56 non-Fargo Certified Supplies, 34 Normal Card Printing, 64 Normal print quality, 23 O Oersted (Oe), 173 Offset, 173 Online Operator's Guide, 100 Only Cards Out / Cards Out, 63 Opening Top Cover, 27 Operating Humidity, 23 Operating Temperature, 23 Optical Sensors, 64 optional Magnetic Stripe Encoding Module, 38 Orientation, 29, 60 OS (Operating Sy
RESTRICTED USE ONLY Programmed black Ink Cartridge with a Professional product, 70 Programmed color Ink Cartridge with a Professional product, 70 Q Queue, 175 R RAM (Random Access Memory), 175 Rasterize, 175 Read the card Sensor, 50 Reboot, 175 recorded magnetic data, 127 Registration, 175 Regulatory Compliances, 20 replace Card Cartridge, 43 Replace empty Ink Cartridges, 70 Resident Font, 175 Resolution, 24, 175 retries, 121 RGB (Red/Green/Blue), 175 RHID technology, 48 Ribbon, 175 Ribbon / Cards, 5, 97,
RESTRICTED USE ONLY track number (1, 2 or 3), 132 transparent Cartridge, 45 troubleshoot the Printer, 163 Troubleshooting, 177 Troubleshooting the Printer, 91 TrueType (TT), 177 TÜ V-EMC, 20 TÜV-GS, 20 U UL, 20 unable to feed, 16, 43 Unable To Feed Card, 86 Unable to Verify Magnetic Data, 87 Uninstall Printer Driver icon, 101 unopened CD Installer Program, 100 Un-programmed black Ink Cartridge, 72 Un-programmed color Ink Cartridge, 72 Update, 177 UPS (Un-interruptible Power Supply), 177 USB (Universal Seri
